The customer service at this location is outstanding. They are friendly, helpful and kind.read more

Bryan helped me fix my head light with no hesitation! He was super fast and had great customer…read moreservice! Definitely coming here again for any help I need!

This is maybe my second visit here within about a four-year span but however every time I visit the…read moreguys here are a super friendly and on point. However, I do call ahead of time to make sure that the parts are available and the two times that I visited here everything has been available and ready for pick up at the front desk. I actually have a mechanic that I work and he has a reputable reputation with the company as well so everything works out perfectly... availability and deals! The store is a little hard to spot from the road but if you have any GPS system it should guide you spot on! I used my Google Maps without worry. The shop is kind of small however they do have a few shelves of items that you can browse around to see if it's anything else that you need for your vehicle but they mainly specialize in imported cars. And store is pretty much for stocking items and not so much on the main floor. The building does appear larger from outside. No sugar coating here... they're definitely straight and to the point with you. A great group of guys. Parking is alongside the store on the street or there is parking directly behind the building. Be careful heading back on the main street... super busy area of Norfolk. They usually close at 6 during the week and a little earlier on Saturday...call ahead to verify. Oh and if you visit before I do be sure to check in and ask if their check-in offer is valid. Savings await - possibly! Have fun | enjoy life

5 STAR service and a 5 STAR product purchased. I've been to this location in the past, but is been…read morea really long time. My wife has been begging me to replace her wipers and I swear honey I've been busy! So popped onto the O'Reilly's store to inquire about replacements and installation. The gentleman confirmed they had in stock and recommended the Bosch brand. They are also under warranty for a year. Checkout was smooth and he installed them in minutes. The entire process maybe was 10 minutes. I've been to competitors that were not close to as efficient on install. Absolutely recommend and will be back.

I came here looking for a left brake light bulb to replace. Usually, at these places, most people…read morewill help you find the bulbs but not replace them. Becky stepped outside the norm and helped me replace the bulb; it took her 5 minutes. It would have taken me about an hour because I would have researched it and did not have the right tools. Do not get me wrong, I could have done it, but the convenience and her positive attitude made it easier for me not to do it alone. I highly recommend this place for all your car parts needs. Ask for Becky - she is 5 Stars and above.

Great service. Prompt. Courteous. Professional…read more Initially went in to have my front tires replaced due to tread wear. The technician working on my car informed me and showed me first-hand that both of my front rims were bent badly (most likely due to the crappy roads in VA) and referred me to another shop for repair. Greatly appreciated the information and brought to light why my steering wheel would shake badly when going above 40mph. Ended up shifting the newly replaced tires from the front to the back as the tech advised to reduce the "shaking" until i could repair the rim damage. Any other shop would have just replaced the tires as requested and not inform me of the rim damage. Highly recommend their service.

Really disappointing experience. I came in with a simple screw in my tire, and the technician…read morelooked at it for maybe 10 seconds before immediately telling me it was "not repairable" and that I needed to buy a brand new tire. No real explanation, no actual inspection... just straight to replacing it. Luckily, I decided to get a second opinion and went to Discount Tire. They inspected it, repaired it within 30 minutes, and didn't charge me a dime.I understand some tires truly can't be fixed, but this one absolutely could have been, and it honestly felt like I was being pushed toward an unnecessary purchase. I'd recommend people get a second opinion before agreeing to replace a tire here.

This place is a joke. Pep Boys 1230 n military hwy norfolk,…read moreVA 23502. I called and made an appointment yesterday for a state inspection, oil change, and oil filter change. When I went to drop the car off Theresa said I would need to leave my vehicle with them for three to four days because they had a backlog of about ten inspections to be done. Really? I asked her why they allowed me to make an appointment and she said that even though I called the store directly I had been sent to a call center that was not local.

This experience has been a nightmare - PepBoys will schedule the appointment online and take…read morepayment - the service provided as reported by my wife was okay - not great - and when they were finished I was sent a link for payment even though I provided information for payment when I booked the appointment - then I was double charged for the service - my wife returned to the store within 20 minutes and spoke to the tech (Matt) - he explained the second charge should fall off but he did not know how to fix it - Matt provided the name of the store manager and advised to contact him on Monday - the charge never fell off - I went to the store (Norfolk, VA) and was told the store manager was out on medical leave and there was no other supervisor - no one to help - really - I've contacted customer service several times and I'm still waiting to resolve this issue. It would be one thing if it were a charge less than $100 - but we're talking more then $1100.

Normally I go to another auto parts store, but today I decided to try Auto Zine…read more This store is conveniently located off of Little Creek Rd. The parking lot is pretty big and has plenty of parking spaces. The staff are helpful and the shop is clean.

This Auto Zone is top tier!!! Everyone was so helpful especially William C. He went above and…read morebeyond (my opinion- based on other Auto Zones I've been to), but he said he does that for all the his customers -- and he's right, I witnessed that too. Ashley Dunn was also very helpful and knowledgeable. If you need car related things...come here and ask for William!!!

I would give this store zero stars if it was an option. I purchased a tow truck 2 weeks ago and…read morehave been making minor repairs. This morning it wouldn't start. I called around and found the 2 batteries at Napa. I explained to the store rep, Victor, that I needed to find someone to remove and install the batteries. He agreed to hold them. When the mechanic went to purchase the batteries, he was told they had been sold and their policy prohibits holding. A larger commercial customer needed the batteries. I was not notified. I would have paid by phone if I had been told about the no hold policy. I purchased the batteries elsewhere and paid more for great service! Buy your parts online or go to a competitor or another Napa location. A good manager would have created a win win situation for everyone; stood behind their employee's mistake. Joe, I hope your sales suck this year just like your customer service!

Clean, well-stocked auto parts store with plenty of parking. Lot is well lit but entry is tad…read morepainful at heavy traffic times on E Little Creek Rd. They perform free on-site battery checks and also have a loaner OBD II diagnostic tool to scan (and erase) vehicle computer codes. On most occasions, they hold your drivers license as collateral. Recently, they've been going to your vehicle themselves, likely because there have been "episodes?" Most employees are service oriented with a few persnickety outliers. Javier is probably my go-to guy at this location for friendliness and general knowledge. It's always nice when you're working on a project car, AKA my life as a Father, and you're greeted by his familiar face as he says "how's the repair on the QX4 going?" Moreover, he told me that O'Reillys price matches in-stock Amazon items exclusively sold/shipped by Amazon. This is a huge game changer when it comes to frugal bargain car part shopping; plan ahead though because they can't guarantee 2 day shipping. I will say, this may be dependent on who's working as another employee recently refuted this claim.

Very un helpful register work was beyond rude I can guarantee you I rather go anywhere else but…read morethis O'Reillys I have never ever been to an O'Reillys with this level of customer service in my life and I am a previous worker there so I know the standards that they should operate at the treatment was ridiculous I'm a customer who's paying a lot of money for parts I shouldn't be treated like trash I wouldn't go there personally

What a phenomenal off-road shop!! I was in Virgina Beach visiting some family & happened to…read morestumble across ETA off-road !! Carter, Mike & their entire team are absolutely top notch !! They answered all my questions regarding suspension along w/ tire / wheel fitment on a new F-250 I'm planning on purchasing soon!! They were steering me ( no pun intended ) to the new S&B / One Up Off-Road kit that just hit the market. They said it corrects all the caster alignment issues & loose steering feel that a lot of other companies fail to address. Their knowledge is absolutely unbelievable. Even though I'm in Texas, we talked about me buying the truck in Virgina, having them outfit it, & then I'll fly out & pick it up !! Stay tuned as this is going to bribe unbelievable build that I want to trust them with!! Super excited !! Final pics will be uploaded !!

Extremely Disappointed - Poor Communication and Zero Accountability…read moreI initially went to Easter Off Road to have a leveling kit and new tires installed. I returned a little while later to have a noise diagnosed, which involved removing my skid plate. I travel for work approximately 90% of the time, which the shop was fully aware of. When I called to schedule a time to have my skid plate put back on, I was informed that they had thrown it away without ever contacting me. The owner refused to reimburse me or replace the skid plate. He claimed they have a three-day policy for holding parts, yet also admitted that my skid plate sat there for a month before they threw it away. During that entire month, no one attempted to call, text, or email me to ask what I wanted done with my property. I also have an existing text thread with their service staff regarding my vehicle, and not a single message was sent letting me know that my skid plate was still there, that there was supposedly a deadline to pick it up, or that they intended to throw it away. If there is truly a three-day policy, that was never communicated to me before they disposed of my property. What makes this even more frustrating is that when I originally had my leveling kit installed, they specifically called and asked whether I wanted to keep the old parts. I said no, and they disposed of them. Clearly, they had both my contact information and an established way to communicate with me before disposing of parts, yet that same courtesy wasn't extended to a skid plate that was supposed to go back on my vehicle. My issue isn't simply that they threw away my property. It's the complete lack of communication and accountability afterward. They knew I travel extensively for work, had multiple ways to contact me, made no attempt to do so, and then refused to replace or reimburse me for something they chose to discard. A single phone call, text, or email could have prevented this entire situation. Instead, I'm now responsible for replacing a perfectly good skid plate because they threw it away without my permission. I expected much better communication and customer service from a shop entrusted with my vehicle. Unfortunately, based on how this was handled, I would not recommend Easter Off Road.

my go to place! open 7 days a week. inexpensive and honest. they'd rather do a less costly repair…read morethan sell you a new tire you don't need.

Inspection revealed need for 4 new tires. Delayed for a few months then pulled into Joe's for an…read moreestimate. Pleased with the price I had them installed plus some additional repairs that were recommended by inspection. Building was clean, waiting area comfortable, restroom immaculate. Service was excellent (Billy and Joe). Had to go back for a valve stem repair a few weeks later and this was handled quickly and at no charge. I highly recommend this place for tires and automotive needs.