I called a month ago looking to see if they were taking new patients with blue cross. I checked the site to make sure they were listed. I spoke to someone who mentioned it is $400 with follow ups $200. They would get back to me about my benefits I provided my info on my medical card. Someone followed up with me a week later saying they didn't have any info but would check on my benefits to see if it was covered, took down my information again said they would call me back. Few weeks went by just got a call from the same person who said whoever took down your info it was in correct and I couldn't verify... I provided it twice to you, and I was able to schedule an appointment no issues at another facility. Would not recommend think they just want to do cash and don't want to work through providers. Was a really bad experience. read more

The office staff is so rude! They treat their patients, me included, like a herd of cattle; not like people. And the doctors fly from room to room, spending very little time with each patient. I will never go back! One and done. read more

If I could give zero stars!! Trying to find a urologist near by since I have recently moved and I do not have the ability to drive far, and they flat out refused to even accept me as a patient with no explanation! When asked why, the receptionist said she has been working there for nine years and when the providers tell new patients to look elsewhere (i.e. they don't want to treat you before they even know the problem), she doesn't investigate to get more information to provide to the potential new patient, and that she doesn't know what to tell me, other then to go back to my insurance and find another urologist (super helpful!). If they treat potential new patients like this, I can't imagine how they treat their current patients. Perhaps I will take this as dive intervention to avoid a disaster decision in my care. I will spread the word to stay away from this place for sure!!!! read more

they signed me up for an appointment charged me $35 just to sit me down and tell me that they don't even provide the service that I asked for. I then was supposed to go to another doctor and pay another fee to then get the service. If you're not old and you're not on Medicare, do not go here. read more

I can't recommend this office and their staff enough. I was extremely anxious going in for a procedure, and every single person, from the front desk to Dr. Kian Ahmadieh, was so kind and understanding. They were sensitive to my anxieties and offered so many forms of comfort and reassurance. They truly care about their patients and made what could have been a very stressful experience feel much more manageable. Thank you guys for all you do! read more

My experience with the entire team was beyond incredible. They were informative and took their time. As for Doctor Avila was not only a gentleman but totally professional. Not only do I give e them 5stars I'd recommend them to anyone looking for help or just information. The Best to the entire team read more

Yeah 100% avoid this place. I thought it was fine at first and figured people are just crazy. Their billing department is a mess. You'll get 3-4 separate bills including the surgery. Consolation, surgery, laparoscopic examination and probably specimen exam. Not up front about costs at all. Go someone else with more professional billing manners. Your "$400" surgery may end up being about $700.. read more

They run a tight ship! Been going for years, never wait long on the waiting room or for Dr Bigelow. Great care. Staff is courteous and efficient. If only all Dr offices ran like this one!! Dennis C read more

Way too busy Dr s way too busy for pts poor bedside manner Dr extremely rude and arrogant and sarcastic. That place is like a human conveyor in stick catheter in get pushed out. You feel the presence of all the nurses over worked lotta them look stressed out poor customer service,not one drop of empathy from any employee especially Dr was so rude to my husband. One person who was nice is Valerie office mgr. Dr 6 to 8 weeks waiting for a surgery that needs to be done. They stretch out tests that need to be done before they schedule your surgery appointment. Do tests while on the 6 to 8 week waiting list for your surgery. Hello. That's just gives drs more time to cram all the surgeries. big money all this is .they need to post on there front door no more patients. Go away full capacity in lobby fire hazard people in line for front desk. Blocking door way . Nurses come in and out of exam room while pts on exam table half naked hippa violation of pts privacy door should only open while curtains are pulled covering pts from any view of people in hallways Need read more

Wow, came here to review staff that answers phones for appointments and am not surprised there's a 2 star rating. Staff was super rude and condescending. With so many bad reviews saying the same thing, why hasn't anything changed? Didn't even get passed making an appointment, moving on to a different provider immediately. read more

I see the poor reviews for the front desk. I have been going to this office to see DR Bigelow for several years every 6 months. I have been treated well by all of the front desk personnel. Some better than others and never rudely. Today I stopped in needing a lab order. Alicia greeted me with a smile, was very personable and professional. I don't believe anyone enjoys visiting a doctor's office. There have been some front staff at other doctors that are rude and appear unfriendly. Not at Ironwood at least not for me. We set the tone by our tone! Thank you Alicia read more

Definitely would not recommend this Urologist. I was a new Patient. Had an appointment for 2:15pm, and the Doctor walked in at 3:10pm. Had to wait 55 minutes for him to see me to start. They took a urine specimen, also did an ultrasound of my bladder. He walked in, introduced himself, never said sorry for the wait. What the ultrasound showed, or if they did a dip on my urine to see if I had any issues. NOTHING. I wanted to talk about a certain procedure , he cut me off said I didn't qualify for that procedure. Proceeded to tell me that the problems that my siblings have in my family are this and that. He was so wrong on all accounts. He rushed me out ( was only in the room with him for 10 minutes) gave me a brochure of the procedure he wanted to do and said goodbye. I have been in the medical field for over 25 years, and have never met ( nor do I want to) a Physician with such disregard for people in general. His name is Dr. Manuele Eisenberg. read more

I went to see Dr. Kevin Bigelow back in July of 2024. I received a bill for an ultrasound which was never done and other office procedures which they claim they did. I call BS. I sent certified letters to the office with a return signature. They denied ever getting it. I asked the doctor to call me back to discuss in my letter and also with his staff. NO response. BEWARE of this office in Ahwatukee. read more

I have to agree with the 2 star ratings. I have seen Dr Avila several times and had different procedures done. my last visit was for a cystoscope . the attending nurse was inexperienced and the doctor had to correct her several times. she forgot to give me the antibiotic that is given as a precautionary to possible infection from the procedure. I contacted the clinic about this and was told that it really wasn't necessary, so wonder why. Very disappointing is that when I call, I am on hold for 15 or more minutes. I like Dr Avila, but may change. read more

Went in for appt on Feb 17th today and after all paperwork was filled out.patient was told they were approved to be seen. The original appt was set for office on Warner in Gilbert We were told we could go to office 48th street since it is closer to our home We sat around for over an 1hour then told it was not approved Not Patient friendly Ruben read more

I have to agree with the two-star reviews given, as my husband had identical issues with the Chandler office. Dr. Bigalow has a good reputation, but he is in a huge hurry. He spends less than five minutes in the examination room, doesn't let you ask questions, and leaves before you have a chance to understand what is happening. Forget about follow-ups for tests he orders. If you need to call the office, you will be placed on hold for over 15 minutes. Most concerning, he prescribed medication that I picked up and paid for, only to find out that the harmful side effects were too risky. It would have been good to discuss this before sending the prescription to the pharmacy. If you want to be shoved through an uncaring and inattentive healthcare facility, this is the place to go. read more

**BEWARE: Unprofessional Practice & Disastrous Front Office** Dr. Eisenberg and the staff at this practice are a nightmare combination of arrogance and incompetence. Starting with the front office, their dismissive attitudes and lack of accountability are astonishing. Specifically, Maria is rude, unhelpful, and impossible to reach--a glaring red flag. The administrative mishaps alone are enough to make you run in the other direction. As for Dr. Eisenberg, his condescending demeanor and complete disregard for patients' time make it clear he values his ego over providing quality care. Waiting for nearly an hour in an exam room without an apology, only to be rushed through your concerns, is not healthcare--it's disrespect. If you value your health, your time, and basic human decency, *do not* go to this practice. Their behavior is unprofessional, their processes are chaotic, and their ability to deliver adequate care is highly questionable. Take your business elsewhere! read more

I have been seeing dr. avila for over 15 years .He gave me a botox bladder injection last year in chandler hospital and told me that I would need another one in 6 months or so!!! On a follow up appointment he told me that I could have it done in his office"NO PROBLEM" He said just call when your urination becomes "strange"!!!!! I had to purchase my on botox drug 900.00 and cannot get an appointment till May,while I am suffering at home!!!! I think he is overscheduled his patients and FOTGOT about hif hippacratic oath!!!! We have had a good relation ship over the years BUT now I am cosiderind moving on after I use my 900.00 shot!!!! What a shame to be let down by a manyou trusted and believed in . Sad and broked in Maricopa Ron Wallace read more

I have been going to Ironwood for 2 years and have been treated with the highest quality. The front desk is very professional. Dr. Avilila is patient-friendly, very knowledgeable, and easy to talk with. There are no ego trips with him! read more

Highly recommend seeing a different office. Front office staff is rude specifically Maria. She take no ownership when she makes a mistake and is hard to even get a hold of which is a red flag. read more

I needed to switch urologists. Ironwood Urology was recommended to me by the device coordinator that has been helping me. I called on a Friday, they got me in the following Wednesday. The staff was very helpful and nice. Dr. Eisenberg was very nice & assured me that he could continue with my procedure where my old urologist left off. They even scheduled my procedure before my 6 week vacation. I'm beyond thrilled with my treatment plan and care. read more

When my old urologist Dr. Cadoff unfortunately moved out of state, I was forced to choose another physician. I chose Dr. Bigelow, but I was compelled by the gatekeeper to see Dr. Avila, who was new to the practice at that time. What a horrible experience! I'm not saying Dr. Avila wasn't competent (he generally was), however his organizational skills were terrible. He routinely left me waiting in the exam room for 2-3 hours after I had busted my rear end to make the appointment on time. Of course, he offered profuse apologies every time, but what's that worth? I don't care how professional or caring a physician is, if he/she habitually keeps you waiting for hours, don't bother. I moved away from Arizona and there are a lot of things I don't miss. Ironwood Urology is one of them. read more

Miguel Cajipe has been taking care of me for several years. He has been on top of my care and even addresses my concerns via email when I'm in need. He listens to my symptoms and questions, and when I was in the hospital the staff kept him updated with my status. Even though they are short staffed right now I would wait for his knowledge, compassion, attentiveness, and thoroughness. This staff is alway very pleasant when I walk in and makes sure everything is up to date so I don't have to worry about anything. Thank you team! read more

The doctors have been good; however, the front office staff have been rude, not helpful and often do not return calls. This has been my experience and that of another family member who also goes to that provider. That makes difficult medical challenges even more difficult to navigate. read more

Dr. Bigalow was recommended to me by my PCP as well as a good friend who has been a patient of his for 4-5 years and I'm so glad they did. He is professional and to the point when it came to my diagnosis which I appreciate. He is the man to see if you should happen to need your prostate removed which is the path we chose from my diagnosis. My appointments have all been on time and the entire staff there has always been kind and thoughtful. I would really like to call out Maria who is very friendly, professional and able to make an uncomfortable procedure very tolerable with her sense of humor. read more

Dr. Avila was very professional, courteous and talked me through my procedure and was very clear about what to expect after my procedure. Him and his staff followed up with me and I felt that there was sincere care for me as a patient. Highly recommend dr. Avila. read more

If you are in the office now, pay the cancelation fee and leave. If you have not yet scheduled for gods sakes go somewhere else. My husband went to Dr Cajipe for a kidney stone.... I went with him to his second appointment and found the doctor to be egotistical and dismissive. In his first appointment no UA or bloodwork was done, he was just sent for CT and X-rays. Primary ran blood a week later and there were multiple out of range values indicating unhappy kidneys. Husband opted for lithotripsy as the "stone" was large enough to likely get stuck. He'd had one the year before and needed emergency surgery. Didn't want to go to someone else, "just wanted to get it over with". I was told by Cajipe after the procedure that he had to "triangulate the stone's location because the scans weren't clear" and due to low dose aspirin use he couldn't turn up the waves as high as he would have liked because of bleeding risk....(husband was NOT told to stop use 5 days prior, just to not take anything 24 hours before). Follow up scans were done. In the follow up appointment we were given the reports (which I had already viewed) and although the ultrasound didn't see the stone it was in the x-ray. The real kicker was Cajipe then telling us that "it might not have been a kidney stone at all" and that despite still having no bloodwork or a UA done, we should follow up in a year. So let me get this straight.... we paid 3,000+, you had concerns about bleeding and not being able to see the stone, but you went ahead with the procedure anyway. You didn't hit it and get a slam dunk... so now it's not a stone at all? YOU HAD A CT SCAN PRIOR TO THE PROCEDURE but apparently misdiagnosed him, continued with a procedure despite your concerns about bleeding and not getting good imaging and NOW ITS NOT A KIDNEY STONE! Que Obi-Wan Kenobi moment. This is not the Kidney Stone you are looking for????? The coup de gras.... His office staff gave us an order for a follow up scan a year out, which they scheduled in someone else's name, and handed us paperwork with his full name, address and birthdate. We gave it back to them.... So lock your credit with Lifelock or Experian before going here too because HIPPA and PII security doesn't mean a damn thing here either. read more

First & Formost: It was my responsibility to understand pricing for a vasectomy but boy they will not help you. It's only $500 after insurance. Okay, great! Well, I had to get a anesthesiologist. No worries, how much for that I asked 2 nurses and actual office Manager. Who doesn't remember me asking her- Trust me I did*, Do you have insurance they asked, Yep. Oh it's not much more. I took their words thinking what $100-$200 for 20-40min procedure. The anesthesiologist bill comes almost $500.00 after insurance. Plus, it cost more than the entire procedure all together*****The office will not take any accountability about training, policy or procedure. Take care of your patients, do a better job informing them. Not everyone goes to the Dr. and understands the process and it's loopholes....This office failed at a high level and I will definitely spread the word to everyone I know. Obviously, it's my fault as well on not being better informed. Don't agree unless you see cost breakdowns. Perfect Answer for the next patient who asks: -I DONT KNOW BUT I CAN FIND OUT FOR YOU read more

I am reviewing their administrative staff and not their physicians. I called their office today to reconfirm an appointment I had for next week.My call took a full 45 minutes because I was placed on hold 3 times by a receptionist who had no phone skills or manners whatsoever. I told her I wanted to confirm my appointment, she places me on hold... comes on the phone, and I asked her to just cancel the appointment. She doesn't say anything but I can tell she's getting all huffy. I said Well, did you cancel it. She said "Yeah" and hit that disconnect button so hard I could hear it. I do like my doctor though read more

I just had my fifth Immunotherapy procedure done yesterday by MA's Kim & Alma. Alma is in "training" and she is a natural. There was very little discomfort this time. I've had a couple where I experienced a lot more discomfort. This therapy is for helping to stop bladder cancer. if you have any procedures where a catheter needs to go up the urethra into the bladder these are the folks to see. I highly recommend Dr. Avila & his staff. read more

All the negative reviews are true about this place. My PCP referred me to them so I set up an appointment. Long story short, they lost a urine sample I did. Instead of just saying they lost it, they kept making excuses on why the results weren't in. The doctor told me it would only take 4 days for the results. I kept calling back until finally they said they had no records of me doing a sample at all over 2 weeks later. Dr. Manuel Isenberg was rushed and condescending. Due to my fairly young age my concerns, I feel, were not taken seriously. I was prescribed some pills and that's pretty much all. The Doctor was in the room no longer than 5 minutes. This is a terrible place with terrible doctors and a terrible staff. read more

I do not recommend! My husband went in for a vasectomy and came out with some major complications from the urologist's work. The complications he suffered were not listed as complications from the handout we were given. Dr Cajipe had listed them as a myth in his handout. He was not upfront with us about the risks of the procedure and downplayed the risks. It was also very long wait time in the lobby. read more

Been a patient with Dr Avila for over 20+ years. The past 2+ years the wait time exceeds 1-1.5 hrs. He double books appts. Last appointment the Office Mgr comes out into the patient waiting area and talks with four waiting patients. Officer Mgr announces, "Need to reschedule your appointment, 3-6 six's weeks out." The Officer Manager stated, if you can go to another Urologist that would help us out. We are so busy....That's exactly what I did!!!! read more

Update: I got a check refund for 300 dollars from Ironwood Urology. The paperwork just said "error"! But once I looked closer I realized they got audited! read more

Dr. Eisenberg is rude and very egotistical. After sitting in an examination room for 55 minutes, he finally swept in with no apology. He seemed to think his patients have nothing better to do than wait for his holiness to appear at his convenience. I recommend staying away from this practitioner as I certainly will! read more

Dr Avilla and his team especially Maria L provided excellent personalized care for my recent procedure. They were attentive, professional and real. They went the extra mile to insure that I was safe and in good hands. I don't usually do reviews but want to acknowledge their outstanding treatment. Maria even called me the evening after the procedure to be sure I was recovering well. Thank you. Val R. read more

I went to the ED with what I thought was a kidney stone. It turns out I have a mass on my right kidney. I found Ironwood Urology through a Google search and scheduled my follow up with Dr. Bigelow. Unfortunately, I have kidney cancer. Fortunately, it's very treatable. Dr. Bigelow is the kind of doctor a like. Doesn't sugar coat things and gives you the facts, straight up. He's very knowledgeable. His office staff have been nothing but kind and helpful. I'm thankful that I found such a good doctor to do my nephrectomy! read more

I recently had surgery here with Dr. Bigelow and the surgery went well However a few things to note Unfriendly staff Anytime I had to talk to Dr. Bigelow I always felt he didn't have time for me It was hurry up he had to move on Not very personal or value your time It was very annoying The final straw was when I needed to take my leave of absence from work, he denied my extended time off I explained that I am an Aircraft mechanic and needed a few extra weeks off because of heavy lifting and he still denied me Very disappointed Also after my surgery, which did go well, he didn't come to see me and tell me how it went before I left the hospital I had to make an appointment before he told me anything read more

The staff here at Ironwood Urology are great. Every time I come in for a procedure or call on the phone for a prescription. They are always happy to help and very professional. Every time I head into Ironwood Urology I come out with a smile they're always good for a laugh. read more

Great experience with a biopsy. The people are efficient and kind.