Walked in for hair & make-up appt. Stated it was only hair because they checked us in under wrong…read morename. Did my daughter's hair for prom & feel out before we got home! Manager called for "feed back" but no reimbursement or free cut, nothing for the poor service. Will never go back! DO NOT RECOMMEND!!!

I had an issue at this location that wasn't ideal. The owner called me and apologized and resolved…read morethe situation. The staff apologized to me, too. I will enjoy shopping for product at this location again. Thank you-

Debra, the owner, is fabulous. I get highlights and she is always spot on, would never go anywhere…read moreelse!

Rude rude rude !!! Never will I ever give this salon business . Very unprofessional and the…read morereceptionist was rude ! There are a lot of other salons that give better service than this place .

I stumbled on to Kyle Britt through friends and I followed him to Instinct from the salon where he…read morepreviously worked downtown. He is the most phenomenal stylist no, hair artist if you will that I've yet to encounter. He has magnificently handled my hair from it being midway down my back to it's current slightly shorter than pixie. All the steps in between on my hair adventure Kyle has kept me looking beautifully sexy. I alway leave the chair satisfied and sure that he's topped himself yet again with the cut, style, and functionality. Any time I overhear anyone I know, and sometimes don't know, looking for a salon or a stylist I recommend Kyle. I've recently relocated to the Columbus OH area and the search for someone to rival Kyle Britt's talent is on. Hah, who am I kidding? Chances are that every 6-8 weeks I'll be making my way back to Greensboro to Instinct!

I am sure this is a great salon...but I have to concur with another reviewer who stated that you…read morewill invariably get the answering machine-- which is problem number one. Twice in the span of of a year and a half I have left a message on their machine--because no one answers the phone--requesting an appointment with Jenn. And twice I received a voice mail back from Instinct, coaxing me to book with someone else at the salon. Huh? Why? I rarely see hair color I love...but when I do, I always ask who the colorist was. In this case, it was Jenn. The first request was met with "Jenn is all booked up for the holidays, you can book with x, y or z." Because it was a busy time of year I understood. But the same thing happened 9 months later. If Jenn is not taking new customers, just say so. And answer your phone. Still looking for a colorist but at Instinct? No...my money and golden locks will go elsewhere:)

Such a beautiful super cool salon in the best little village! I recommend the facial services and…read moreany of the hairstyles! My girls and I have fallen hard for this salon!

I had the pleasure of getting Michaela for my wash, cut and blowout. She was kind, funny, listened…read moreto what I wanted and did not want. I have had hair trauma in the past and she showed me it does not have to be that way. She used a cooling shampoo knowing I had a sensitive scalp. Recommended a great product that has helped me without pushing the whole line. All the ladies in the shop were so kind and caring and took the time to compliment me after it was done. They seemed like a small family of coworkers. I will be going back and highly recommend that everyone goes here.

Very nice staff. I haven't had services here but I do get my hair products here. The place always…read morelooks busy and staff is very friendly. Very cute little hair salon

Curtis Van Davis and Amy Shoemaker are "Simply THE BEST"! They have helped me with my stressed…read morehair. The Davines haircare line products Curtis recommended have made a huge difference in my hair. Curtis quickly worked me in with Amy as a new client at the salon and Amy performed her highlighting magic on my troubled tresses. The salon atomosphere is very relaxing and inviting. Great vibe. My hair tribe. I have found my new salon home!

I love Steel Roots! I've been going there for years. I used…read moreto see one lady there until she changed careers during covid. Although bummed at the time, I was contacted by another stylist and I immediately fell in love! Tammy does a wonderful job and has for nearly the last five years for me. The vibe of this salon is fun, clean, and professional, while being modern and classy. Once you are a client at their salon, you're part of the family. They know you by name, know your kids and your family, ask about work and make you feel important. They are top-notch clean and you never have to worry about sitting around being late for your appointment time nor anyone being booked on top of you. When you're in the chair, you're the focus! The services offered and price point is comparable to other salons in the area as well.

My first time trying this salon and I brought in a photo on my phone of how I wanted my hair cut…read more What I got in no way even came close. What I wanted was a shag style with many layers. What I got was a straight blunt cut. No style at all.

Excellent customer service from Michelle at the desk, to sweet Victoria who fixed my torn toe nail…read moreand did my polish change. I come to Winston-Salem every year for a convention and stay across the street at the Marriott. I will be sure to come back next year.

I had a great experience at Glass Door Salon! The spa is very trendy and I liked the vibe of the…read morewhole place. Being able to get complimentary valet parking is also a nice bonus when downtown is pretty busy on a Saturday. I originally was scheduled to get my haircut by Erin but she was sick and after three rescheduling calls, I went with Gabie. I wanted to switch up my look and get some bangs. She did a great job at the cut and I was very happy with it overall. She was also friendly and made you feel comfortable. I thought the haircut price was very reasonable. I think I paid around $50 with tip. The pedicure area looks really cute. Would probably make a great gift for someone!

Why are you even going anywhere else? Ask for Ryan King. She's the shit. I'm sure the other ladies…read moreare just as good, but Ryan has been doing my hair for a while now and I won't let anyone else touch it so I know she's amazing!! Go make an appointment!!

I got a Living Social deal for this and was really excited about it. It was a package for a…read moreshampoo, conditioning treatment, haircut, style and a manicure. I had an appointment set and before it happened I was called that my girl was no longer available and had to reschedule with the owner a week later. The place is a small, homey place with only two people working, at least when I was there. The owner was very friendly and we had an easy time visiting. She explained she does not normally do nails. No offense to her, but I understand. My nails did not look very good and a few had to be touched up. The girl that did my shampoo was kind of a mess. She was very nice, but she had shampoo all over my forehead and was rather rough instead of being relaxing. My cut and style were back with the owner and they went perfectly. She definitely knows her hair. :) My hair looked amazing and I did purchase one of the products she used on me as well as a pair of earrings. I had wanted to purchase the nail color as well, but she did not have it in stock. I would go back here, but probably only for my hair to be done. I did not have a color done, but would be interested in having it done there.