I went in and brought my new pantsuit. They didn't even have me to try it on. He just felt the…read morefabric and said no we can't help you. Customer service could use a tuneup. I'll do business with another alteration shop.

I had a hole in my stretchy pants and they fixed it up real nice. Hard to tell it was there in the…read morefirst place. 10/10 recommend. Great staff and great customer service.

I had my clothes altered here for a solid 3 years. I only recently switched to a place closer to…read morehome- However I think the ladies at this place beat out the others. Not only do they do the best job I have ever seen in altering clothes down, they do a tremendous job with blue jeans and the "New York" hem. Turn around time is about a week, though they will rush something if you need it. I have had jeans done, pants hemmed, a formal dress shortened and straps tacked, and skirts taken in. This said, It was VERY easy to go in and spend $80.00. I guess you really have to pay for the quality, but you most certainly have peace of mind about how your garments will turnout.

Really excellent service. Came in with a bridesmaid dress with just two days until the wedding and…read moreshe altered it no problem. I needed about 8-9 inches off the bottom of the floor length dress and it looked perfect when I got the finished product. It was only $50 too which I thought was great considering the short notice and time until the wedding. Very pleased with this alteration shop and will return with any alterations or alteration emergencies.

Brought in a cotton dress to be taken in at the top. It wasn't right the first time so we had to…read morefit it and do it again a second time. When I came back to pick it up, she had me try it on in a fitting room towards the back and that's when I realized this place is covered in mold. I was horrified. I explained my concerns to her and she didn't seem to care. My dress was here for a month. I still paid because I knew it took her time for the alteration but I'm not even comfortable wearing the dress now knowing the risk of mold spores in fabric, even after washing it.

I stopped to get a repair to a pair of trousers. There was one lady in at the time, and she was…read moreeating her lunch. She was very polite and took time to see what I wanted done -- a very minor repair. She told me to have a seat, and she went to her machine and did the repair while I waited. Moments later, the repair was done, and her charge was so low I added more to it, thanked her, and went my way. I highly recommend them. I'm sure other more complicated alterations may require leaving items for later pickup. I believe you'll be pleased with their work.

My daughter brought her wedding gown to Kitty's for alterations. The owner apologized for missing…read more"add hook and eye" on the order. They had to add them when she waited. When she put the dress on last night for me, one of the straps that they had shortened was not the right length. Someone helped her put the dress on THREE times the morning she picked up and no one thought it was important to adjust it. The stitching on the lining and pads looked like novice work. After the wedding, I'll post pictures. The hustle loops are loops of elastic thread. thankfully it was only $25 for those three loops and buttons. There is no pricing transparency so we were surprised by what we paid. The owner told me that she would give pricing estimates from now on. I'd encourage you to ask and get it in writing. Disappointed.

Totally ruined a brand new dress of mine by cutting it too short. But their customer service was…read moregood and they reimbursed me for the dress value, but not the alteration cost.

They hemmed my daughter's dress. The back was more than two inches shorter than the front. It was…read moreso short she could not wear it because it was inappropriate. Brand new dress that has never been worn. The owner who also is the alterations person blamed it on us saying we approved it. The kicker is we had our other daughter's exact dress done also and it was fine. So when we said she made a mistake she said she does not make mistakes. She offered no explanation, apology and no partial or full refund. Beware, she only takes cash for obvious reasons. Don't go here. She is a crook.

She does great work. My only complaint is she only takes cash and you never know how much the cost…read morewill be until you pick up the item(s). Phone line is either busy or voicemail is full. Hard to ascertain cost before picking up items. 5 stars on alterations but 3 stars on communication and transaction.

Super rude. I left! Asked when I needed them by. Told her…read moreshe said no. Not till the end of the month. Didn't ask if that was ok or even if I still wanted them done. Obvious she didn't want the business!!

Great tailoring, very nice owner! I have been going here for…read more2 years, oh 3 years. I'm happy I found Jeni's :)

Fantastic Workmanship! I recently moved to the area. I found Sandra online and I am so happy I did…read more An amazing seamstress is hard to find. SCORE! I am 5'2" and always need to have my pants/jeans hemmed, plus other alterations. I have been to her several times already and she does beautiful work. I highly recommend her A+++

This place is wonderful! I have taken a number of nonconventional items here to be fixed and was…read morealways accommodated and they did a fantastic job! Currently they have a custom monogramed overnight bag with a ripped strap that is being stitched and fixed. I have also brought them a stuffed animal that is basically a family heirloom to be whipped back into shape and it looks as good as new. I have friends that also bring their alteration needs here and everyone always has a great experience.

Spoke with Barbara last week. She tells me they open at 9:30. I am sitting in the parking lot along…read morewith two other customers in their cars. Now three. The sign on the door says hours are 9:30 am until 5 pm on Thursday. But no one answers the door or the phone number listed. When you call you get "vmail has not been set up yet" and a text message does not go through. Terrible. You lost this what would have been first time customer. I am off to Nancy's Alterations. They answer the phone and open when they say they will be open:)

The people are very rude! If you don't speak fluent Spanish I wouldn't even bother going in or at…read moreleast bring a translator. The best you get in there is choppy English and when I phoned in my friend who is fluent in Spanish the main lady was very rude and said "no have here speak english" pointing to some lady sitting in a chair. She destroyed the bottom of my daughters dress for her Senior prom took away the flow and turned it into almost pleated when we needed it shortened. When we went back to see why and if it could be fixed she immediately blamed my daughter for the mistake saying she told her this would happen. She said a lot of stuff and then my friend translated back to me and none of it was "sorry for the confusion lets see what we can do" It was all "I told her it would ruin the dress"...etc and she did NOT tell her, my wife was there during the conversation the part they understood. She said there were two ways to do it one would cost xyz the other would cost xyz. Never did she say it would change the dress completely! DON'T waste your time in here. We took the dress to Lee's Tailors at Haywood Mall and the lady there is SUPER sweet and empathetic to the situation. She explained why the flow changed and that we should have had that explained to us before the work was being done. She made it seem like they could fix it and that they would put a rush on it because my daughters prom is Friday at a very fair price. In other words excellent customer service. We have two more daughters with future proms and the new place will get all of our business.