WARNING - NEVER GET SERVICE FROM ISLAND DRY CLEANERS. My first and last time using this dry…read morecleaner. 2 pc suite was supposed to be ready from a 2 day turnaround. When I arrived my suite was not there. Said the driver was running late, I waited 45 minutes. When the driver arrived, my suite was not in the truck. I waisted 2 hours of my day going to pick it up. Next day I pick up my suite. The suite was half pressed the sleeves were missed during the press. I'm not understanding how this was missed. Lazy, Terrible customer care, no empathy, disrespectful, although I was kind and patient.

I would give zero stars if I could. This business has had my comforter since December, and despite…read moremultiple attempts to retrieve it, I have gotten no answers, no resolution, and no accountability. The employees refuse to provide any useful information, and the owner is completely unreachable. I have asked for contact information, an update, or even a refund--nothing. Their excuse? Comforters are cleaned off-site. That's not an excuse for terrible customer service and zero communication. If you value your belongings and your time, take your business elsewhere. At this point, I have no idea if I will ever see my comforter again. Absolutely unacceptable.

I dropped off 3 casual shirts to be cleaned and pressed. When I picked them up it was $16.28 for…read morethe 3. When I asked for a printed receipt with the tax disclosed, I was told they did not have such! Then, when I got the 3 shirts home I was very disappointed. One was good but the other 2 were very poorly pressed and wrinkled. I don't think I can do business here at Lapels any longer. Very poor service!

This business can't take criticism and won't service you if you give them a bad rating for service,…read moreinstead they'll flag you in their system so that they can refuse you service.. I think this is called DISCRIMINATION! So, about a year ago I wrote a bad rating about this business.. After spending hundreds of dollars at this cleaners location they refused to honor a $5.00 coupon that was expired by a week, not to mention that they were not doing a good job with my cleaning and I was having to re-iron my shirts after picking up my dry cleaning.. So today I decided to give Lapels another shot at servicing my clothes. When I walked in I was asked for my basic information. The young lady at the counter stopped and went to get the manager. I asked her if there was a problem and she said something was wrong with the computer.. when manager came out he stated "you badgered us on a rating." I said no, I gave u a bad rating last year for your service but I'm here to give u another shot.. He then proceeded to look for my rating on his cell phone.. I again asked him if was going to service me and he said I'm looking for your rating first.. I then told him not to worry about it because I will take my business elsewhere and just give him another rating tonight.. So here it is.. I want to thank Emerald Cleaners in Fleming Island for their great customer service.. I will recommend Emerald Cleaners to all my co-workers and the men/women in uniform who utilize dry cleaning like I do..

Had a pair of shoes cleaned. So clean, like they were store-bought all over again and for a good…read moreprice. Will DEFINITELY use again.

They were the first to respond to my online request. Alterations were done and ready the next day…read more Very satisfied.

Debbie is nothing short of amazing. She is professional and very knowledgeable. As long as she is…read morethere I will continue to go there for all of my tailoring needs.

I work in Fleming Island so Lapels is super convenient.. they do good work at a fair price. As a…read morerepeat customer I will get $5.00 off coupons which is a nice bonus.

Recently I brought my 58x56 tapestry to Martinizing for dry cleaning, which I have done in the past…read morewith Lapels and never had an issue. But when I picked it up it felt damp, when I arrived home I discovered my tapestry had shrunk & absolutely disfigured needless to say I cried. immediately returned & manager Pam, who was very sympathetic & said she would return it to see what could be down. In the meantime I emailed the company twice - no response. Although the tapestry was stretched it is ruined. This was the focal point of my home I am sick. It was obviously steamed not dryed as I requested.

I had been taking my laundry to Lapels at this location for 7 years. No problems. Since Martinizing…read moretook ownership the quality has gone down significantly. Shirts and pants often wrinkled. Three shirts damaged. I returned the shirts to them today and was told the holes in them were from moths. One golf shirt that had multiple snags was attributed to my negligence while wearing it. No way to prove anything, but it's the last time they'll get my business. Seven years, averaging about $2k per year. I'm looking for a new laundry now.

I had two dress with pockets ,one dress shirt, one blouse and two pair of pants just to paint the…read morepicture for you. The dress pockets were balled up and the dress wasn't pressed well, the pants weren't pressed well either . My husband was disappointed in his shirt. I've never sent something to the cleaners and have to iron it once I got it home. I will never use this Cleaners again.

Okay. So I waited to get my clothing back from them before reviewing. I noticed them because I…read moreremembered seeing them when we visit Miya Sushi which is right next door. It's in a convenient spot that I pass daily. I dropped off some long overdue dry cleaning Monday morning. Men's dress shirts and slacks. Some of which were from my sister, who has a puppy that sheds. The lady greeted me right away and added my info into the system because this was my first time here. She gave me a slip/ reciept and said they would be ready Wednesday AM. Not a problem because I didn't need them right away. So I didn't get around to picking them up until Wednesday PM. She checked my reciept and pulled out all of the items. She wrapped them in plastic wrap for the transport home. She pulled one of the shirts and mentioned a stain on the arm. I had forgotten all about it. She asked if I would like it cleaned again. I declined because I remembered it was red fabric paint that my nephew had gotten onto my son's sleeve by accident. I gotten most of it off but fabric dye is tricky. That's probably not coming out ever. I paid my bill and headed to my husband who needed a shirt. He grabbed his white shirt that he had forgotten to mention he spilled coffee on. Which was still visible. I guess she overlooked that one because I would have had them reclean that one. I didn't notice until I got home that the dark shirts from my sister still had puppy fur on them. I used a fabric brush to clean that up. Overall, I am okay with the work. I would have liked a little more effort on their part even if they would have added more $ to the end bill. (I usually go to another dry cleaner but they are out of the way- they always took care of things that I might have forgotten to mention before. They would even call if they felt extra services needed to be done.) I have a few more things I need cleaned but I am on the fence if I should return here or go oit of my way to the other place.

I have been to the business four times to pick up altered pants and they still are not done. They…read morehave had my pants for over two weeks. Once I get them back I will never use this place again, no matter how good of a job they do.

Great service! Requested a suit be done in 2 days. The service was fantastic, turn around time…read moreoutstanding, and customer service made me feel like family.