Amazing service at an amazing price! The Puerto Rican lady is incredibly warm, friendly, talented,…read moreand knowledgeable. I always enjoy bringing my clothes here. Best in Town Cleaners 2771 Monument Rd Jacksonville, FL 32225 United States

Ruined pants , customer service was aloof, rude and not respectful. Expensive pants with no…read moreproblem with cleaners before until the color was 4 times lighter in the seams of the inner legs and the back of the pants. Ruined , very disappointed , will not be back .

Destroyed my comforter, kept my money and met me with hostility…read more I've never experienced such a toxic combination of incompetence and poor attitude. I brought in a comforter in good condition, and it was returned drastically shrunk. When I asked for a refund and a discussion on how they would rectify the damage, I was met with immediate hostility. No apology, no professionalism, just excuses and a refusal to take responsibility. It is clear that Ecowise has no interest in quality control or basic customer respect. They are happy to take your money, but they will not stand behind their work. Avoid this place at all costs.

I needed one shirt cleaned and pressed on Saturday morning. They advertise same day service…read more I was told they Do Not run the machines on weekends. So same day as long as it's not a weekend. I left the shirt with a ticket for pickup Monday, after 4:00pm. I went in after 4:00pm Monday. I was greeted with rushed disrespect and informed how much trouble the woman who received my shirt experienced for taking one shirt. I said, "It does not mean I don't have more." Meaning I had more to bring in. I received a gruff response so I then said, "Then I won't be back." To which the reply was "That's fine." $3.97 for one shirt seems a little high considering the poor service and customer relations.

Great dry cleaning and tailoring service, with wonderful customer service by their friendly owners.read more

Would definitely use again in a heartbeat!!! I had around 25 table linens and over 100 satin…read morenapkins that I needed pressed for my wedding. They worked with my timeline and addressed my concern of paying to still have wrinkles from folding - something nobody else could do (I went to about 6 other local shops). They also gave me an amazing deal for everything they were going to do. It was more than a great value! I just picked them up and they are PERFECT!!! The team worked overnight to get them finished before the hurricane without compromising on great quality! You can tell they really care about their customers!!!

Great turn around time for your clothes but they close early from what is listed on google and…read moreyelp. I arrived at 5:30 pm and they were already closed. For those getting off work trying to make it before 6pm or 7pm good luck because no one will be there. I'm going to be late to all my wedding festivities because of the bad business was decision to close early. I had to wait until the next day to pick up my dress and cannot get on the road until they open again. Not happy and do not recommend.

Dry Clean Mart is exceptional and very reasonably priced for dry cleaning. I've taken suits,…read morejackets, jerseys, hats, military uniforms and the company I work for (Gotcha Covered of The Beaches) uses them to dry clean their employees uniforms. Since I've been going there this year, I pay $2.50 per item and they also offer same day service if items are dropped off early in the AM. Of course the same day service halted due to the COVID situation. Previously, they always delivered in a timely manner. They have never lost or damaged any of my clothing items. As for customer service, conversations have always been minimal. There's been a few occasions I forgot my receipt and they've always located my clothing items without a problem. I think they offer delivery but I've never used their delivery services. I personally recommend them. Pros: -Great turnaround time -VALUE!!!! One of the best deals in town for dry cleaning with a lot of bang for the buck. Cons: -It's in a questionable area and shopping center. Doesn't bother me as I carry and have never had a problem. -Anything under $12 is cash only. They do take credit cards but a minimum purchase. -They sometimes close at 5:00pm, and 2:00pm on Saturday. Quality of their dry cleaning, I'd have to rate 4 stars. Reason for the 5 stars is their quickness and best of all, VALUE!!

UNORGANIZED the store did not have my dress ready they also had a hard time finding my dress…read moresomewhere in the stack realized that they did not finish the dress and they agreed upon the date that they gave me on the ticket that it would be ready we get to the store and the dress is not even ready. They said it would be ready, but that's not even a guarantee because the store has been on a rack for a week already and it's not even close to Ready. No work has been done to the dress. The store is very unorganized as I'm calling on the phone upset because of this agreement and having this dress ready gentlemen on the phone was very rude and not being professional. His wordings and type of customer service were unprofessional, and his attitude was not helpful. He did not want to help me kept commenting on everything I was saying and not hearing me out the situation on the tardiness of actual due date of the dress unorganization. Do not go to that store. It is a hot mess and the gentleman is not helpful. He has an attitude problem.

I get alterations done here and they are the best! They do great work, are fast, and at the best…read moreprices I have seen. They are also such sweet and kind people. Highly recommend.

I dropped off $65 worth of dry cleaning, including my military uniform, with a clear pickup date…read moreand time. When I arrived as scheduled, I was first told it would be an hour late, then informed it wouldn't be available until the next day -- no explanation, no apology. The staff, particularly the front desk employee (whose name began with "D"), was rude and dismissive. I was then told I could go pick it up myself from the plant where they outsource the cleaning -- a 25-minute drive each way. I ended up spending an hour driving to retrieve my own order, and when I asked the owner for a reasonable price adjustment for the inconvenience, he refused, stating he couldn't give it to me "for free" -- even though I never asked for that. He eventually offered a $15 credit for my next visit but made no apology and showed no concern for the inconvenience caused. I paid the full price, received poor service, and was treated with indifference. There was a complete lack of professionalism, accountability, or basic customer courtesy. I would not trust this business again -- especially if your items are time-sensitive or important.

This place was really disappointing. I came here looking for alterations as a complete huge glass…read morepanel advertised. I went in and the gal who greeted me initially thought I was coming for cleaning and when I explained I needed alterations she became rude and pointed to a small hand written sign near the top of the door stating they aren't doing alterations anymore. This sign was way above my 5' tall head so I didn't see it. I don't get why she had to be so rude when a simple 'I'm sorry we're not doing alterations anymore but you can take your items here's or something wasn't an option.

Great prices, Good Quality, Swift Service & Never had a Problem! Tell them Ron sent you cause I'll…read morebe there tomorrow!

NOO! The manager "George" here is awful, his employees agreed. My 160$ pants were somehow ruined. I…read morewas given the phone to speak to him and he was incredibly defensive, blamed me, and wouldn't let me speak. Do not come here.

Had a great experience getting my wedding gown altered here! Was able to make great customizations…read moreand the price was reasonable.

Be careful of the ladies at Lee's! I brought in a top for a simple alteration: shorten the hem and…read moremove some buttons. I was quoted $20 ( which I thought was a lot ) as I was told the hem was curved at the back. Fair enough. I gave them my card. It was swiped. I signed- STUPIDLY not checking the bill. I was charged over $44!!! Wow!!!! Scammed!!!! I only discovered it when I was going through my credit card statement. When I collected the top, I pointed out that I had been overcharged. ( I thought it was a genuine error.) I told them they had quoted me $20. They denied it- I was basically called a liar. Wow!!! Great relationship building for a first time customer! When I said I had learned a valuable lesson - definitely worth $20- and that I would NEVER return- they were quite complacent. Later the owner called and offered me $10 off the next time I came in. WOW! I'm sure their work is fine- but they clearly have no idea about customer service!!!