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    Island Thyme Gourmet

    5.0 (2 reviews)

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    15 years ago

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    16 years ago

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    Hamakua Macadamia Nut

    Hamakua Macadamia Nut

    4.6(292 reviews)
    13.3 km
    •$$

    I first discovered their Kona Coffee Brittle at Costco and absolutely loved it, so when I visited…read morethe Big Island, I had to check them out. The Visitor Center is more of a quick stop, but there was plenty to check out, and you get amazing views from the parking lot. The staff was incredibly friendly and helpful, and there were samples of all their macadamia nut flavors, popcorn, and coffee. I got a bunch of souvenirs, including their Spam-flavored macadamia nuts, which are definitely unique and very tasty. There's also a small display of the machinery and history, as well as a spot where you can try cracking your own macadamia nut. Their mac nut ice cream was another great treat, especially enjoyed outside with the views. Great place to stock up on souvenirs and local snacks. Definitely worth a stop if you're on the Big Island!

    Second time on the island, and it's our first time in this establishment. First of, all the staff…read morewere warm and greeted us as we entered. Special mention to Jing who was very friendly! We tried a variety of samples, with the Kona coffee glazed macs as the standout. We also liked the onion flavored ones. We bought so much stuff to take home to the mainland, including the spam flavored ones. The ice cream was delicious! We had the ube and chocolate mac nut flavors. Everything was excellent!

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    Hamakua Macadamia Nut - Entrance to the shop and factory

    Entrance to the shop and factory

    Hamakua Macadamia Nut - Signage on warehouse

    Signage on warehouse

    Hamakua Macadamia Nut - Signage on the street

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    Signage on the street

    Island Gourmet Market - Dynamite Mahi Mahi

    Island Gourmet Market

    4.1(938 reviews)
    9.8 km
    •$$

    After hiking at the national park and getting back really late due to several storms, this was the…read moreonly place open on the village for last minute shopping and to get some food. There's an ABC store here, a pricey market and a deli. We got some burgers that were just ok with overcooked fries and some groceries for our suite because we were cooking breakfast at the hotel. They have a decent selection here.

    Very sincere review: if possible, go to another market store over this one, even if it is a little…read morebit of a longer drive. I am very disappointed with my family's experience here. We were only $20 short of reaching the $300 spending requirement for the free gifts, which should speak to how frequently we visited and how much money we spent at this store. Despite being repeat customers, every visit was met with the same poor customer service. All of the cashiers who helped us were rude, curt, and could not even acknowledge the smallest greetings. The customer service was so unpleasant that it was not worth the experience. The food is not amazing, the prices are not great, and the only thing this place has is convenience--nothing more to offer. In one instance, I got a burger and a black milk tea with boba. I specifically told the cashier that I wanted boba, but she did not ring it up. When I inquired about the missing boba, a young employee addressed the matter with the cashier. They talked, and I said that if it cost more, I could pay for it. She rang up the boba with zero acknowledgment of her mistake. Nothing came out of her mouth. Complete silence. In another instance, I asked a cashier what the gifts were if we reached $300 in purchases. She did not say a word. She simply reached for a card with images of the gifts and placed it on the opposite side of where I was standing. She said nothing. I asked if those were the gifts, and she said yes. She then pulled out her phone while I looked at the card, and I simply said, "Okay, thank you." These are just a few examples of the many disturbing encounters we had with all of the cashiers. While on vacation in a tourist area, this is not the type of conduct or customer service one expects to experience. It was disturbing, and we dreaded going there despite the convenience.

    Photos
    Island Gourmet Market - Hot food menu

    Hot food menu

    Island Gourmet Market - Furikake chicken

    Furikake chicken

    Island Gourmet Market - Sushi Kaiyo menu (1 of 4) as of 1/13/2025

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    Sushi Kaiyo menu (1 of 4) as of 1/13/2025

    Island Thyme Gourmet - gourmet - Updated September 2026

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