Great Veterinarian. Helped Loki my 19.5lb tuxedo feel…read morebetter when he cut his paw and the previous vet neglected the issue. Technicians were very pleasant and knowledgeable. I appreciated the attention and consideration. I would recommend her to others based on my experiences.

What a gem this veterinary office is! It's small, one one one personal care for your pet! The…read moredoctor and support team are very skilled and personable. Everything is super tidy and clean but the personal effects are warm and inviting. They don't have a one pet at a time in the reception area though. Just check in ton them before you bring a pet in.

So grateful for Dr. Mina and his staff for the care they gave to our dog who was sick and not…read moreeating. Dr. Mina came in the office on his only day off to treat him. Our dog was able to come home the same day and is on his way to recovery thanks to this great clinic!

It took me a while to write this post after my dog died under the care of Maikai Vet. Losing a pet…read moreis so heartbreaking as they are part of our family, they give us unconditional love, support and comfort. However, my last experience there was horrific. I've been going there for years up to now. Besides the fact that you have a scheduled appointment, but end up waiting at least an hour to be seen is a different story. That i can handle and that's not my complaint. My complaint is that the staff at Maikai Vet are so uncompassionate and rude especially when your pet has just died. I took my dog in for a scheduled surgery. I dropped him off at 8:00am and they called me throughout the day with updates. Well, at 6:30pm, they called me and told me to come and pick up my dog. Keana (she told me she was an intern) came out carrying my dog. I am unfamiliar with pet surgeries so i didn't think anything of it. My husband took our dog and was carrying him. I noticed that he had bubbles/foam coming out from his mouth. i asked to see Dr Mina and was told he was busy. i asked her if that foaming was normal. She told me yes and that it's from the anesthesia. Stupid me ... i accepted that excuse. She went over a whole bunch of medications with me. There were so many that i started to write things down so i don't get anything mixed up. She had the nerve to say "i don't know why you have to write it down, it's on the bottles". I know it was after hours but don't rush me especially with so many medications and which ones can't be taken with the other ones. Well, on the way home, my dog died. I was so heartbroken. I called the vet right away and they told me to bring him back to the clinic. So i did, by this time, it's 8:00pm. I was holding him in my arms, crying hysterically. No one, not a single person came out to tell me sorry or give me any kind of sympathy. They did ask me if i wanted to spend more time with my dog, i asked for a room and they told me i could sit in the waiting room with my dead dog. There were other people in the the waiting room.....why would i want to sit there holding my dead dog, crying and everyone watching me. I asked to speak to Dr Mina and was told that he's busy. Wait....it gets better.....i left my dog there, paid for cremation. They told me the cremation place will pick him up within that week. I waited 2 weeks to see if his ashes came back - they told me they have not received it back yet. I waited another week and called again. They told me his ashes has not come back yet. I asked who picked up my dog. They told me Sunset Pet Memorial. I called Sunset Pet Memorial, they guy there was so helpful and told me he has no record of my dog being picked up. I called Maikai back and told them Sunset does not have my dog. I demanded to know where my dog was. 2 hours later, i received a text message stating they are sorry, but my dog was not picked up as the tag fell off. How would the tag fall off? It's not like my dead dog was up walking around in the freezer. By this time my dog was in their freezer for 4 weeks. Does Maikai staff not check their freezer? Question why the same dog has been in there for 4 weeks? I finally got my dogs ashes after 5 weeks. I have not gotten any callbacks from Dr Mina, after leaving many messages for a call back. Nor did i get any sympathy from any staff there for leaving my dog in the freezer for 4 weeks. Instead i got excuses. There should be no excuse. I will not take any of my pets there again.

I've been taking my fur-keiki to Aloha Veterinary Center in Hilo, and I honestly couldn't ask for a…read morebetter experience. Dr. Lyons is incredibly sweet and supportive--she always puts us at ease during visits. The vet tech is amazing too; they never forget us and always greet us like old friends. One of the best decisions I made was establishing care early on. It's the peace of mind knowing that when something comes up, we already had a trusted team ready to go. The location and the parking lot has easy access too. There's no 24/7 vet care on the Big Island, which is something I wish we had, but knowing I have a solid daytime team ready to go makes a huge difference.

I called because my dog was expelling blood and vomiting. They told me to come in at 1PM that day…read more Because it was an emergency I would have to pay $225 up front which I did. Then I waited a half hour before a vet tech. came and said she was taking the dog to have a "fecal Smear'". I told her I would like to speak with the veterinarian. She brought my dog back.. Ask if they could get a blood test to maybe rule out pancreatic problem. By now it was nearing 2 PM. I told her I did not think it was pancreatic. My dog showed no symptoms of pain. and , of course, by this time I am beginning to think they just want to run up my bill. I never got to see the vet. and I ended up paying $78 for a fecal smear WOW! Her temp was 101.3 per the tech This experience is so different from the experience I had with Dr Matsumoto. Last October my other dog had an intestinal package. He took an X-ray discussed it with me and with in the hour he operated. He was wonderful! We discussed options and my dog is alive because of him.

WORST DAY OF MY LIFE!!!!!!!! DR Alan tried her best but…read morejanie was the worst. took my cat eathan in for a check-up for a leg injury and i feel like i was over charged she was giving me a hard time when i arrived they told me that the total was going to be 80$ ended up paying 349$.

Sadly we had to put our girl out of her misery. These folks were incredibly kind each step of the…read moreway. We even got a heartfelt condolence card from Dr. Alan - every surface of the card was filled with kind words. We were blown away (in a good way).

Cute doggie store that we stopped by to get harnesses for our two Chihuahuas patches and Jinky…read more They have all kinds of treats and cute Hawaiian wear for dogs like colors and shirts and little dresses. For cats as well. The ambience is very chill inside and you can take your time looking around. The customer service was excellent and very friendly!

While waiting for our table at Hawaiian Style Café, we popped into Aloha Paws, and I'm so glad we…read moredid! As a devoted dog person, I was excited to browse their adorable selection of dog toys and accessories. The store is filled with charming items, making it a perfect stop for pet owners. In addition to the cute toys and collars, they also had a great selection of high-quality dog foods and snacks. Everything looked clean, healthy, and thoughtfully curated--perfect for giving my pup the best treats and nutrition. I picked up a playful take on POG Juice called 'Pawesome O-Guava,' which my pup absolutely loved--she's a big fan of a crunchy toy! Although I was hoping to find a Hawaiian flower collar in her size, I'm optimistic I'll find it next time I visit. If you're in Hilo and have a beloved furry friend, Aloha Paws is definitely worth a visit. I'll be returning on my next trip for sure!

BEST Vet on the island but I don't want to give her 5 stars cuz I don't want her to have more…read moreclients. She's FULLY BOOKED and doesn't need new people. Especially new ones 'jes off da boat' who are demanding and pushy with their residual mainland entitle habits. I'd give her 10 Stars if yelp was a thing, but it's a joke itself and I'd give it no stars for being so outdated.

Love love love this Vet and her staff. They truly care about the animals and show love,kindness and…read morecompassion to all of them. They are not in it for the money like others. Their prices are more than reasonable and they will help you best they can over the phone. I only with they had more diagnostic equipment and after hours emergency care but for general care this team is the best.

Dr. Castro is seriously the best veterinarian I've ever had for my pets. He is kind, gentle,…read morethorough, and really good at his job. He and his wife Anne run the business in a way that allows them to keep costs down, so not only are they providing excellent service, their costs are very reasonable. I used to take my two mini poodles to another vet (one that is very highly reviewed here!), and their service was so poor that I switched - I'm so glad I did! When Scooby bit a cane toad in the middle of the night, Dr. Castro met me at his office and stayed for hours to administer medicine and monitor Scooby's recovery. When Sam fell off the back stairs, Dr. Castro managed to calm me down AND make sure Sam had no serious injuries - they weren't even open when it happened, but they didn't hesitate to have me bring Sam in. Seriously - the office is humble and may not look like much, but Dr. Castro knows what he is doing, AND cares about animals, AND is very affordable. Best vet ever!

I can't recommend Dr Castro highly enough. If you can get on his patient list, do so right away! He…read moreis kind, caring, knowledgeable, trustworthy... he's just the best! I am so grateful to my friend who referred us to Dr Castro. I have never had a vet I felt so comfortable with. He takes the time to answer all my questions and it's clear that he truly loves caring for animals. He is gentle and calming. He and his wife Anne are a great team, and I truly appreciate them and the great care they give my girls! I love my dogs and want them to have the best care possible. Mahalo Dr Castro!

My cat had an injured tail and my good friend highly recommended Dr Pease so I thought I would give…read morehim a try. When we went into the exam room, the doctor brought his two big dogs in the room too, " to comfort " my cat. But it freaked him out instead. So Dr Pease said he would give my cat a sedative to help calm him down. Dr Pease finished a complete exam and exclaimed that his weight was smaller than he thought when he administered the sedative. He said my cat would wake up after a few hours and to let him sleep in his carrier. My cat never woke up. I informed the vet. They expressed no concern or remorse. They charged me a few hundred dollars for this! As if this wasn't bad enough. The following year the office sent me a reminder card to schedule an appointment for my cats annual check up! I had to call them to remind them that they had murdered my cat the prior year! After that they sent a condolence card. This vet is so totally out of touch. He should not be in practice.

Dr. Pease has been my families vet for 15 years. His care and love towards our animals and tough…read moredecisions through the years have kept us with him, and will continue to keep us with him. He is beyond knowledgeable and informative on the best decision for your animals care.