iSmile in Fairfax knew my insurance covers 100% for regular cleaning but still charged me $50 on 12/10, saying deductibles. I sent them the screenshot that showed my insurance paid them everything and $0.00 for my part. Until now, 1/22, they still didn't refund me $50, even I asked them several times. read more

Have been with this practice since it first opened several years ago. Can't say enough about their professionalism, use of the latest technology in the dentistry world, kindness, and great outcomes. The office staff is wonderful, too! Thank you, ISmile!​ read more

At my last visit, I did not recognize anyone, though it was the same office and my children and I have been going there for over a decade. The prices had changed rather abruptly and the copay increased by at least $100. The staff and doctor were disrespectful and harsh, and were unclear about the cost despite asking them multiple times during an unreasonably long time there. I felt quite sick after what was supposed to be a basic filling, and my teeth were sensitive for three weeks afterwards. Over all, the practice has changed for the worse. Previously, they were professional and great at being transparent about price. The quality of their services has also dropped. For example, in addition to the pain in my teeth lasting for three weeks following the filling, there were also bits of the material detaching from it. After over 10 years of being a repeat customer, I won't be returning. I'm just grateful my children did not have as bad of an experience as I did. read more

Great dental practice!!! They add a personal touch to dentistry. You walk in and they cater to you in terms of coffee or any beverages which is nice dont get offered that everywhere. Nicole the hygienists does spectacular work very through and knowledgable. Always a pleasure to converse with Jillian keeps it fun and entertaining. Dr. Raja and his team are amazing and would recommend to anyone. I have had the pleasure of meeting Dr. Rafiq, Dr Petluri and Dr. Sandu and they are all amazing physicians and all provide the same level of care. read more

Terrible... My family and I were customers almost since the Reston office opened. My experience is that this shop is all about how much money they can generate - quality, professionalism and integrity are nonexistent. The first $$ issue was being talked into a crown. We hadn't done a root canal so I was surprised but assured that the crown would protect the tooth for years to come. Less than 18 months later they were drilling through the crown to do a retroactive root canal. Price 2 crowns but hey accidents occasionally happen right? I gave them the benefit of the doubt and another chance. Another visit and I'm told I need another root canal and crown. Okay root canal first sounds smarter to me. I gave the go ahead, got a root canal and another crown - again over $2K for a tooth...and again, less than 18 months later pain in this tooth, iSmile made an appointment with a root canal specialist and low and behold, they had missed a root... (full disclosure they had taken to calling it a branch so it wouldn't sound as bad). Okay the "specialist" they sent me to had more extensive equipment and routed out the forgotten root but in the process the crown (which according to the specialists was loose), came off. Popped right out. Now, thus far I'd paid for two root canals on the same tooth making the cost to date $3K plus. Back to iSmile with the crown in a bag and completed root canal. So the very first thing on entering is a business manager discussion about the cost of another crown. Not inexpensive by any means and when I inquire about the previous crown the business manager suggests a chat with a dentist about my options. I laid it all out - I'd paid for root canal that wasn't complete, paid again, paid for a crown and now iSmile wanted me to fund another crown. My position was that had iSmile actually done the job correctly the first time - I mean it wasn't like the root grew after they performed the initial root canal, they had just missed it, I wouldn't be paying for everything twice. After laying it out from my perspective the dentists only reply was well, I understand how you feel but I wasn't the one that did the original root canal. The response infuriated me - I had been a patient of the practice and yes, the dentists had changed but shouldn't the practice stand behind what they charge money to provide? I think so, so I'll be finding another dentist and I highly recommend that you do as well. read more

I've been a patient for about 2 years. I needed a lot to get done, starting from a bone marrow to an implant etc. Dr. Raja and his team are the best! He is very knowledgeable. He always explained what he was doing and what to expect. Also, the customer service is great and they are all very professional. I am always going to be grateful for this practice because now I get to smile again :) I highly recommend! read more

Fantastic Dr. but questionable billing practices. I went there for several years and the Dr. is great! However they mysteriously began billing my regular cleanings as a medical procedure to my insurance so they could charge more. It took me several months of calling and leaving messages to get the answer. Also at my last visit the office manager was talking about my treatment in front of other patients which obviously violates HIPPA. She made a nasty crack about my financial situation when I complained that the procedure was no longer being fully paid for by my insurance. read more

I would want to warn people about this location. All glitz and glamour with your pocketbook in their sites not your health. The coupons and any other promotion gimmicks are worthless and a waste of time. Be careful between the massage chair and free bottles waters they will be charging for everything they can think of. This will max your insurance out or leave you broke. With all the good dentist that care about your dental health I would pick another. Yea this place is no good, they are looking for quick payday they don't seem to care about your overall dental health. Paying out of pocket or with insurance your money goes to massage chairs and a fancy waiting room. No genuine attention to detail. If a company puts out coupons or promotions they should let someone use them without trying to up sell them with the new trend read more

Dr. Praveena Petluri is a fantastic dentist! Very smart, knows her biological science, outstanding "bedside" manner, very precise and accurate in her treatments, extremely knowledgeable and more than willing to offer as much information as a patient can absorb. The key for me though is the administration of anesthetic. She is an absolute master. She can deliver dental anesthetic nearly painlessly in some areas of the gum and with only a pinch in those back areas that are so difficult. I met her at Metropolitan Dental in Silver Spring (also a great practice) but they are specialists. I followed her down to iSmile in Reston because she is the best. She is a very demure, gracious, and humble person, but her skill is that of a master in general dentistry. I HIGHLY recommend her. The iSmile practice is good. Metropolitan has more up-to-date equipment and support, like glasses for patients to wear that help block debris during drilling and moisturizer for the lips during treatment, but Dr. Petluri is the best general dentist I have EVER visted....I will be going back to Reston for her to take care of my teeth.... read more

I would stay away from this practice. They will try to hold on to your money as long as possible and they will not inform your insurance that they have cancelled your treatment. I paid full on my braces treatment plan and took them a month or so to give me a refund. I cancelled my treatment with them because I had a gut feeling that this wasn't right and I was getting sick with them screwing up a couple of my appointments (because they forgot to put spacers in or they didn't get the right molding of my mouth because the expander wasn't molded right. I've also asked different orthodontists in the area to get a second opinion and they were all shock that this practice have given me an expander(I'm over the age of getting palatal expanders) and should have sent me to an actual orthodontist with the situation I have. With that being said, I'd stay away from this place as much as possible. read more

You will find below a quick update as I've received several questions regarding the professionalism at Reston Center For Dentistry and whether invisalign truly works. My Treatment: I am officially halfway across the finish line for my upper teeth and now complete with my lower teeth! The invisalign treatment has made dramatic improvements with my upper teeth!!! Before my treatment, one front tooth was severely hiding/crowded behind another one. And now, you can clearly see it! I am no longer embarrassed when smiling in pictures and feel more confident! Note: If you decide to get an invisalign treatment, you have to be committed to your treatment and will have to come in one a month for checkups to make sure your treatment is progressing well. The Customer Service: The customer service provided by Dr. Rabia Rafiq, her husband and staff provide is phenomenal! They are very hospitable and treat you like family. You are always warmly greeted! And on top of it, they serve you great coffee and provide you with a bottled water. Seriously, what more could you ask for!? Next Update: I'll be sure to update my review after I perfectly straight teeth. I'm more than willing to share pictures before and after my invisalign treatment as well. Stay Tuned. If you don't believe you're a potential candidate or skeptical for that matter like I was, I definitely recommend you going in for an initial screening. What's there to lose!? read more

I give iSMILE of RESTON,VA no stars! During my visit I accompanied my daughter to get her cavities filled. The nitrogen that was administered was far too much and caused her to be nauseated and very sick during the procedure to the point she begin experiencing over heating, shaking and vomiting. and having clear visible signs that something is wrong, instead of halting or reducing the number of fillings intended , the dentist did not take due diligence to ensure my daughter health would be further compromised. The worse part of this experience for the fact we were there nearly 3hrs, although I was waiting right there in the sitting area, the dental assistant nor did the dentist have enough courtesy to let me know about the incident since they dont permit parents in the room. Unfortunately, I founded out after we checked my daughter out. also, they didn't even have a mop on site to clean up after she got terribly sick from the extensive amount of nitrogen. On top of that, the dentist and the staff is not friendly AT ALL, and is seriously lacking in customer service. The worse dental experience just AWFUL!!! WE WILL NOT BE GOING BACK and neither should anyone. read more

I bought the Invisalign deal off groupon for $2899. The consultation went well, and I was pretty excited at first. After weeks pass by, the Reston Center for Dentistry never called me to update me on what was going on with my Invisalign trays. I called and left a message with someone to call me back with the status- I never got a call back. I called again a few days later, and this rep was nice, and did research for me to find the status on my trays. The answer was that it "may take up to 8 weeks" and she wasn't sure what the status was, but for me to be patient. That's fine with me, but it shouldn't have taken ME to call 2 times, that's extremely bad customer service. And then- GET THIS, I call again a few weeks later because I didn't hear anything from them, and the rep says that my trays have been there at the office for a week. Nobody ever called me, and I have been waiting to straighten my teeth for 2 months now since the consultation. I think that's extremely rude, and I'm completely dissatisfied with how the reps handled this. If only they contacted me and kept some type of communication open, I would probably feel a totally different way. If you plan to buy this groupon, make sure to call these people EVERY week. Because they sure as heck won't be contacting you to keep you in the loop. read more

I don't like the dentist. I have had many bad experiences that have left me shaken, so I was worried about going to a new practice, but man, oh man was I pleasantly surprised! The entire RCD team is friendly, knowledgeable and helpful. They great you by name. You always feel like you are the most important clients (they don't leave you sitting and waiting forever). Procedures are quick, thorough and the Doctors are clearly very skilled, as are the hygienists. Quick Notes: - VERY clean - quiet - incredibly friendly - doesn't rush, patient - very modern equipment - fully explains all procedures AND costs - ample parking - lots of room for kids to play in waiting area read more

Prior to my appointment, I verified whether iSmile accepted my insurance. When I arrived, I waited 30 minutes only to be told that they could not pull up my insurance information and that I could move forward with my appointment, if I paid out of pocket. Thankfully, it was not an emergency. I will schedule an appointment elsewhere. What an unacceptable 'healthcare' practice. read more

Our first visit to this dentist was routine...I had a filling that was bothering me so they suggested I replace it in a near future visit, and they could also replace 1 other outdated as well. I come to get the fillings replaced (2 back molars), seemed normal. As my feeling came back I noticed something not right with both teeth. They find the main filling had fallen out and the other filling tooth was now broken. Filling was re done and broken tooth repaired. I attend two more follow up visits because I was still in extreme pain, and was told to give it time that teeth need to adjust to fillings. Frustrated I made an appointment with an endodontist to find out what is going on. After X-ray it is found that the filling was drilled too deep and they actually put the filling into my root. Root canal is necessary. I did contact this dentist regarding. They weren't sympathetic to their wrong doing, people who were generally nice, now forgot my name as a patient. The least they could have done is refund me for the filling...as I now have oral surgery charges because they wouldn't listen to me initially that something was wrong. read more

I bought a groupon deal here a few years back and moved to the West Coast after having my treatment done. I've been on the hunt to find a dentist as good as Dr. Rafiq. The entire office is very kind and the cleanings were thorough, yet not painful. Invisalign was one of the best purchases of my life, I never realized how self-conscious I was about my smile until it was fixed. I still receive compliments on how nice and bright my smile is. I'm most likely going to plan trips to visit family around my semi-annual dental appointments just so I can go back to Reston Center for Dentistry! read more

This was my first visit to ISmile in Reston, VA--but it will not be my last. The staff, from receptionist to Technicians, to the Doctor himself, were incredibly courteous and capable. They made this dental visit truly enjoyable--which takes some effort to accomplish! read more

From the very first phone call, this office has been fantastic. From the front desk, to the dental chair, to the financial consultation... this was the easiest dental visit I've ever had by far. The doctor and all the staff members are the friendliest people and they GENUINELY care for my health and well being. They even checked my blood pressure! They took all these detailed xrays and then even some pictures and showed me exactly where I had cavities or needed other work done. At the end, they tell you in detail how much my insurance covers and what my portion was so there are no surprises. By far the most thorough exam and the best dental experience I've ever heard. I would recommend this office without any hesitation. iSmile should be the go-to dental office for everyone in Reston! read more

I have been going to Reston Center for Dentistry for the past 2-3 years for dental care and recently for Invisalign. The dentists and staff provide very good service at a great value. It is very easy to schedule an appointment. read more

I feel like I spoke too soon with this office. I got a groupon for invisalign (stupid idea you should get a consultation). Insivalign is capable of completely changing your smile and I feel that a general dentist is not adequate for this. I went through with impressions and was never told I would have attachments. When I got the attachments on I was horrified since 1) Dr. Rafiq never mentioned this before treatment and 2) they were huge. I finally got the attachments taken off and eventually wasn't satisfied with treatment. I went to an Orthodontist that guaranteed money back if I wasn't satisfied. She was also able to make ALL the movements in my teeth that I asked for that Dr. Rafiq said she was unable to (fixing a crossbite). She also helped me with having attachments more towards the back of the teeth (but with longer treatment time). I highly suggest going to an orthodontist for treatment with invisalign and not a dentist. The orthodontist told me that dentist are able to do invisalign after a 2 day course and are given a certification where as an Orthodontist must do a 3 year residency. I wasted 2500 dollars and wasn't returned any money. If you are going to invest the money in your smile go with an Orthodontist that will help you perfect your smile. As a dentist though I am sure she knows what she's doing. read more