Great customer service. Turn around on glasses were timely. Fairly decent options for frames.

If they are still open for business it won't be for long. Nobody answers phones or calls back on voicemail. Web portal to book appointments does not work and dead ends during booking process. No stars if I could. read more

It's quite sad, all of the physicians here are nice, attentive, and have a great understanding of patient care. However, that's only if you can get a returned call from the front desk. I can't tell you how many times I try calling, leaving voicemails, never to be heard from. It can be quite frustrating when you're dealing with eye issues. Unfortunately I will have to find another eye care team that my insurance covers or just start paying out of pocket. read more

This is my second time to Pearl in Issaquah I had a good experience. I hope my glasses cn get here faster than 2 weeks.

I had a good experience here. Thoughtful and engaging staff; quick and thorough. They offer 3D eye scans for $39 extra which is not too bad considering they accept HSA cards as well. I'd recommend them for an eye exam! read more

Can't recall if I've reviewed them or not. I went back in March. Wasn't pleased with my appt with the first dr. He gave me a rx for reading and distance even though I just asked him a question about my reading glasses. (I just needed an updated rx for distance and new glasses). I didn't like the reading/distance rx so a few days later I had them call my old dr in West Seattle and got them to mimic my old rx. This review is based on my most recent experience- not with the male dr. Dr Nguyen was professional, listened and explained what she was doing. Unlike the male dr (they're married and partnered in business), she didn't sway my answer. He asked, "1 or 2... 2 right??" She just asked the question and let me answer it. I asked questions and she explained in detail as well as explained WHY she had these answers. In laymen terms; not jargon. Frankly no one has taken that time before. Finally, the manager in the retail side was exemplary. In fact, retail has always been great. I've never had a complaint. They're careful to ensure all basis are covered and questions are answered. Clear in responses and no confusion. Manager is very kind and even though I had to come back to have my glasses rx changed (because of dr #1), she handled it as though I were a new customer. I admit, after my initial experience I wasn't convinced I'd come back but had to because I'd purchased 2 glasses (not cheap) here. But the second experience entirely was stellar. They were all lovely. read more

A bad receptionist reflects very poorly on the business. I scheduled an appointment and told them I'll be a few minutes late and ASKED if it was fine . She said no problem. Drove 30 mins and on reaching was told there is no need to get in and that my appointment was cancelled. My family isn't coming back here anymore read more

Great service and awesome staff... thanks to all for your help and professionalism. I'll be back soon.

I had an awful experience with this practise recently. My experience was so similar to what someone else had in the recent reviews (Ankit) below, regarding how rude and inconsiderate the receptionist was. I scheduled an appointment with dr Mainayar and drove 30 mins to get to the office. I was running 2-3 mins behind my scheduled time and as i was parking my car, got a call from the receptionist saying my appointment is canceled. The lady on the phone was impossible to reason with. I urged that its not even 5 mins over yet and that i will be in a few seconds, but she refused to listen and insisted I reschedule. I had pre-filled all paperwork with her (even that wasn't a smooth and pleasant experience with her) and even then she didn't allow a grace of few mins. I am never visiting this practise again and would caution you as it seems like a usual routine process for them to treat patients poorly! read more

4 years later and is still the best! It's the end of the year and I was lucky to get called after I put myself on the waiting list. The office was remodeled and the technology was upgraded. You're in and out of the exam room quicker while getting a more thorough assessment of your eye's health. Dr. Mai Nguyen is great and it shows through the progress from 4 years ago. The company has invested in her, the team is growing bigger, and the clientele is increasing. I was glad to hear that my vision improved by a quarter. Pearle Vision team helped me as soon as I got out of my eye exam and I left with two nice pairs of new glasses that were picked out by Marjorie. I should be receiving in the next couple of days. read more

Issaquah Eye Care ROCKS! and I wouldn't trust something as important as my eyes with anyone else then with Dr. Mai Nguyen! Its a little out of my way but worth the drive to be well taken care of =D Thank you for everything! ;) read more

Very poor receptionist service. Said my insurance would be no problem over the phone, but when I got there she wanted another $220 for the eye exam. I declined and she immediately countered with $120. For the eye exam! Costco optometrist charged me $80 and my insurance will cover the full amount, no co-pay. This place is run by a scam artist, no wonder there was not one customer on the premises. read more

Came in for an eye exam and eyeglass fitting and had such a great experience. The staff and doctors are all so friendly and they work together to ensure a welcoming experience for their customers. The doctor is very knowledgeable and answered all of my questions honestly. I love that she seemed to really care for the health of my eyes, not just giving me a prescription and pushing me out the door like other places. The staff are very up front and honest, which I like. They helped to explain what my benefits would cover and what I was responsible for. As someone who keeps a pretty tight leash on their finances, I will say the rates here are fantastic! The frames are reasonably priced as well, I paid much less than I was expecting to. Knowledgeable and efficient doctors, accomodating staff, great eyeglass selection, and affordable rates, what more could you ask for? read more

This is a great practice! The staff is friendly and efficient and go out of their way to make sure your appointment runs smoothly and on time! Series of tests, culminating in final exam (hmm, sounds like school). I was blown away by the care and attention that Dr. Mai provided. For something as simple as an eye exam, she spent a huge amount of time with me. I've been looking for a new doctor for quite some time and Dr. Mai provided some very insightful answers when I asked about LASIK. Dr. Mai is the best eye doctor I've seen. She is very professional yet easy to talk to and clearly cares about her patients. I would highly recommend her for any eye care needs. read more

I was in a rush and called them explaining my situation and that I need to get an appointment ASAP! The person on the phone was very understanding and I had all the proper paperwork. Setting up the appointment was fast. The place is clean and parking wasn't an issue. I went in there and some clients were running late but the nice Dr. Mai Nguyen personally came over explained the situation and I was next up (She calmed me which was greatly appreciated given my rush). Minimal time was lost and she was so nice and very fast. I am a very content client. Go here for eye care! read more

I was on vacation and I ended up burning a couple layers of my cornea! I called in right at 5:45 trying to see a doctor (they closed at 6pm). She happily stayed later for me to examine my eye and give me advise as to what to do. Their whole team was very kind and I would defiantly recommend this place to anyone in Issaquah! Very pleasant and I am very grateful! read more

I don't know about what the other yelpers are talking about. This place is awesome! I have been to alot of eye doctors and Dr. Mai is the only one that has been thorough enough to spot all of my eye issues. This was the first time someone took the time out to show me what different powers would effect how far I could see or how it would make it more comfortable for me. She even looked and explained what glaucoma is and really dumbed it down so I could understand. The staff was nice and helpful. I really got alot more out of this eye doctors visit than I have at any other places and I have been to alot. I will drive from west seattle to Issaquah for this amazing service any day! read more

Dr. Mai is very knowledgeable and fast. It was crazy how efficient she is. There was a part of the eye test where she was having me look at a light and magically, the room lights dimmed. I didn't see her other hand but it was almost like magic...lol. For a busy professional, I can't say enough about experts who you can trust and are efficient. Dr. Mai is definitely one of those experts. I unfortunately learned I'm color blind, but that's not her fault. She was great and she made the experience pleasant and painless. read more

Best eye exam ever for myself and hubby! Dr. Nguyen was warm and friendly and so efficient! We were in and out with new prescriptions within 20 minutes! She answered all of my questions and concerns about both of us and set my mind at ease! Marjorie ROCKS! She had my new contact order in less than 10 minutes flat at only $20 with my insurance. My husband needed brand new progressive lenses and Marjorie explained all the ins and outs with total professionalism and empathy! We put in his order and will get a call from her when they arrive. Nice job all for our first visit! It will most definitely NOT be our last! Thanks again! read more

Complete ripoff compared to a locally owned eye care center. I was charged for a contact lens fitting that didn't occur. Front desk woman wanted nothing to do with my explanation. The doctor literally read the prescription off of my box and counted that as my fitting. Nothing was measured - this was hands down the fastest visit I've ever experienced at an eye center - and I have worn contacts for over 20 years. Needless to say I will not be returning, and my wife will be canceling her appointment. read more

I just had my first visit here and this place is a gem! The staff and doctors are fantastic! I was seen by Dr. Mai Nguyen, for the usual eye exam. She went above and beyond my expectations. She took her time with me and explain every step thoroughly, and answered any questions I had. The staff never tried to up sell me on any products. She gave me samples of contacts to try out and let me decided which one works best. Once I found a brand that works for me, I called the office and I was able to have my rx emailed to me and I didn't have to drive out of my way to pick it up. I will never go anywhere else! read more

I needed an exam in short notice and Dr. Nguyen was able to get me in. I had never been there before and she was great! I won't go anywhere else now. She knew I needed my contacts quickly and made sure I would get them as fast as possible. read more

Had a great experience working with Mai and the staff there. Went in to get contacts and came out learning a lot more about my eyesight and eye care in general. Mai took the time to answer all of my questions and fears about my eyesight. She was very pleasant, friendly, and professional to work with. I highly recommend going here! The experience exceeded my expectations of going to any typical eye exam. read more

So truthfully, to say that it was long overdue to make an appointment with an eye doctor would be an absolute joke. I don't think I was even old enough to ask strangers to buy me cigarettes because I wasn't eighteen, that's about how long ago I've seen an optometrist. Being the responsible adult I've grown up to be and graduating from college soon, some of the best advice I had gotten from other alumni was to take advantage of the student insurance and to get everything checked out before I, well, checked out. After a referral from a friend of mine, I had made an appointment to see Dr. Nguyen later on in the week. Personally, I felt my eyes were totally fine and that I didn't need to get glasses or any kind of device to assist in seeing. I was absolutely wrong, turns out I had a small stigmatism in my left eye and that getting some glasses would actually be for the better, especially for the road. After picking out a pair of glasses and feeling somewhat down because I realized I was no longer the invincible, all-powerful teenager with Velociraptor binocular vision, I continued on with my eye exam and was reassured by Dr. Nguyen that there was nothing else wrong with my eyes, no tears, no cuts, nothing. I walked out of there today feeling like a brand new man. I've accepted that I'm no longer the young Maverick I used to be, but have happily accepted Dr. Nguyen helping me with my eyes and making sure that everything is in working order. I would highly recommend Dr. Nguyen to anybody, she is very attentive, understanding, and overall a very enjoyable person to be around. I will not hesitate to come back if I do have any problems with my vision in the future, and would happily recommend to anyone reading this right now to schedule an appointment if you've even slightly thought about it. I'm a stubborn mule when it comes to getting my body checked for anything, but I'm glad that I did today. read more

Dr. Mai and her staff were both friendly and knowledgeable! I love how she took her time to get to know me and all of my eye care needs. I misplaced my prescription and was able to have it a copied of it emailed me to! Like seriously.. does your eye doctor do that?! Dr. Mai you rock!! :D read more

Mai is the best eye doctor I have ever gone to. She taught me to put in contacts so fast! Loved it!

Over the years my eyes have gotten worse and I couldn't figure out why I had "double vision" Other doctors have tried to fix my problem, but never came close. I went see Dr. Nguyen and can I tell you, she made a difference in my vision. She said I need prisms in my prescritions and she explained to me how they work. Well apparently, I needed prisms to help with my up and down vision, as well as my left to right vision. Now i see much better than before, especially at night. From now on, I will be coming back to Dr. Nguyen and recommending her to all my friends. She is very knowledgement and proffesional. read more

This place is fantastic. Dr. Nguyen is by far the most competent, professional and efficient optometrist I have seen. I would highly recommend her. Dr. Mai Nguyen's office is behind the Pearl Vision area. She is a separate business. Here is commentary on Pearl Vision: Pearl Vision (the frame/lens sellers) were average. They dropped the ball on notifying me about when my glasses were ready and did not properly fit my glasses the first time. The frame selection is quite good. read more

I realized I was about to run out of contacts the day before leaving on an international trip. I called the office (I've been a patient for several years) & explained my predicament, asking to both schedule an appt for my return, and purchase a few contacts to get me through the week away. The doctor was not in & the people working the phones explained that they could not give me contacts without permission of the doctor because my contact prescription was a week past the yearlong expiration. I asked if we could call the doctor & explain the circumstances, sure she would be willing to authorize a few days' worth considering I would come in right away upon my return, but they were unwilling. I told them I would have to find a new eye doctor as it was an emergency situation, & they did not seem to understand that that meant they would lose a long-time client (& family). They told me they would be liable if they gave me contacts & something happened. Personally I feel they are more liable if I rent a car in Budapest & crash because I can't see anything :) In any case, I'm done with their practice because loyalty & a personal, case-by-case touch means more to me than a convenient parking lot. Incidentally, Optica Vision Care were more than happy and gracious enough to save the day. read more

I took my daughter, 9, to see Dr. Nguyen because I was concerned about her reading. My daughter was skipping words. The entire visit was very pleasant. The staff were helpful and patient. Dr. Nguyen did an excellent job recognizing that my daughter didn't have vision problems, My daughter had issues with tracking the words when she read. The means her eyes were moving faster than the words she read and so she skipped. She gave me pointers on how to help my daughter read and not skip words. Thanks to Dr. Nguyen my daughter's reading and comprehension improved three levels in a very short period of time. I'm so happy to have found Dr. Nguyen because of the care she gave my daughter and because I wear eye glasses myself. I know who to go to when I need my next eye exam. Thank you Dr. Nguyen! read more

Dr. Mai X. Nguyen is a plain-spoken, serious and extremely focused young professional. She's also the best optometrist I have ever had--and I've been treated in South Africa, in Canada and in the US. Dr. Nguyen was the first to diagnose a serious eye condition other professionals had dismissed. She was there all the way in getting me the best specialized care, and she continues to provide ongoing treatment and monitoring, in collaboration with other healthcare providers. As for ocular refraction: She's an absolute ace at it and will give you the best prescriptions ever. Dr. Nguyen's practice, moreover, is extremely well-equipped. Indeed, Dr. Nguyen acquires the latest equipment, sometimes OUT OF POCKET, to make the patient's experience more comfortable. I suspect she enjoys being cutting edge. Other optometrists and ophthalmologists, in my experience, stick with what they've got: Outdated medical equipment that could make an examination traumatic for the sensitive patient. My significant other seconds the experience. We are both patients for life. The practice, the excellent Issaquah Eye Care, should please keep Dr. Nguyen happy so we don't lose her to the competition. read more

I was referred to Dr. Nguyen by a friend. Convenient location with plenty of parking. Staff is professional, friendly, patient, and super accommodating over the phone especially because I have a schedule that's hard to work with in making an appointment. They are open on Saturdays, which is nice when your work won't let you take time off. Inside is very nice, clean, and modern. The exam seemed very thorough with multiple tests done. Dr. Nguyen was very thorough and what I liked the most was that she explained everything that she was doing. She was personable and made me feel comfortable. I highly recommend their office. read more

Dr. Mai X. Nguyen is a plain-spoken, serious and extremely focused young professional. She's also the BEST optometrist I have ever had--and I've been treated in South Africa, in Canada and in the US. Dr. Nguyen was the first to diagnose a serious eye condition other professionals had dismissed. She was there all the way in getting me the best specialized care, and she continues to provide ongoing treatment and monitoring, in collaboration with my other healthcare providers. As for ocular refraction: She's an absolute ace at it and will give you the best prescriptions ever. Dr. Nguyen's practice, moreover, is extremely well-equipped. Indeed, Dr. Nguyen acquires the latest equipment, sometimes OUT OF POCKET, to make the patient's experience more comfortable. I suspect she enjoys being cutting edge. Other optometrists and ophthalmologists, in my experience, stick with what they've got: outdated medical equipment that could make an examination traumatic for the sensitive patient. My significant other seconds the experience. We are both patients for life. The practice, the excellent Issaquah Eye Care, should please keep Dr. Nguyen happy so we don't lose her to the competition. read more

I just completed my annual eye checkup and am again so impressed with this entire staff. Each one is professional, efficient and cheerful. The equipment is top-notch, the doctors are all excellent, and though I have my favorite, I'd take any of them. I always leave happy and confident that I have received the best of care. read more

Dr. Mai definitely knows what she's doing and takes the time to get to know you and all your eye care needs. Super nice and friendly staff too! read more