I went in to rent a moving van to finish moving my things out after divorce. There was a line and…read moreI was there a long time. They had rented a vehicle trailer to a woman even though they don't carry those at this particular location and that was holding up the line. I received my key with no instructions other than to go to the parking lot and pick a van. I came back in because I could not figure out which van the key went to. He handed me another key. I went back out. Once again, NO IDEA which van they go to. I go back in. He comes out with me and scolds me because I did not "match the number on the key to the van". I told him he never explained that to me. He tells me it should have a full tank of gas. It does not so I go inside to tell him. I take the van and receive a text message that I should have a specific license plate number, it does not match. I call customer service and give them the correct license plate number and amount of gas in the tank. I did have a nice experience with customer service. Then I returned the van. The same rude man from before tried to charge my credit card $8,269.71. I owed $160. I received a fraud notice from my credit card and called them. Then I called U-Haul. It was supposedly a mistake. How on earth can you accidentally ring up $8,269.71 instead of $160. Make it make sense. Each time I had to call customer service they were nice but the amount of mistakes and rudeness of the store employee made my rental experience unsatisfying in an already difficult time.

I used to use this location all the time years ago. Since then theres a new owner, Prince Logan. We…read morerented a 20' and everything went great. He was super helpful, pickup and drop off easy. I was a bit shocked though when my truck only had 1/4 of a tank of gas upon pickup. That did cost us valuable time in having to put gas in the truck immediately plus a guessing game as to how much to put in. Next time I will be sure to get a truck with a full tank. Everyone was great in working with us I would recommend to anyone.

Savannah is wonderful, she handles all of the issues when they arise . She's very tentative.read more

From the owner: What kind of self storage units are you looking for in Livonia, MI? Whether you are looking for…read moreindoor storage units or drive-up storage units, we have the storage space for you on Inkster Road. Storage Sense is your trusted source for self storage in Metro Detroit. In addition to storage units, we offer secure outdoor parking spaces for your car, boat, trailer, or RV. Come by our storage facility in Livonia to see how we can help you!