Thank you so much to Becky for your continued helped and dedication to make sure that the customers are taken care of and questions and issues are resolved. Thank you so much for contacting me about my insurance contract expiring as well as helping me with questions that I had. Becky is an awesome iStorage agent!!! read more

I reserved a unit and was told they had a lot. I got texts from them about my reservation Saturday and Sunday. We arrive Monday to fill everything out to store our things to be told they don't have any units that size. The next size bigger was more than twice the price. I then got a unit from a reputable company and left. I called the number only to be told it was a "soft reservation " and my unit had been rented just a few hours before we arrived. Don't trust this company. read more

These people have completely lost their minds. They want 150.00 a month for an outside parking spot.

I've been using iStorage for the last year or so and they've been patient with me. There was some problem that arose with my auto pay while I was away for a long time which made it so I wasn't paying. They secured my unit of course but definitely helped me out. They made every attempt to reach me and let me know of the issue. Which they made smoothly corrected. A gentleman named Mark made it all happen and was extremely respectful the entire time! Thanks Mark and the crew at the storage! I respect you all so much! -Tim read more

Got a storage unit here for a fraction of the price that I was paying at Extraspace. Ronnetta was extremely helpful, friendly, and honest. We needed a truck and she helped us to rent one and even got the size truck we needed brought to her facility from another uhaul rental facility. Great customer service and clean facility. read more

We are at the Norfolk location. The gate is broken. The sign sys 8 but they told us that the office opens at nine. There is another sign that says access at 6 but no one can get in. Horrible service. Doesn't even deserve 1 star. Also the manager Chris is rude and inconsiderate and hung up on us saying it was a courtesy to talk to us on his day off. First off if you are the manager, if there is an issue you have no day off. read more

Nice clean facility. The manager was very polite and open about what we were signing up for when getting a storage unit. Explained all the pricing and insurance that is needed for the unit. We ended up getting a third floor 10x15 and our house packed up nicely in there. The security in my opinion is great! There's a gate to get to the units. Lots of cameras and coded doors. You look your own storage unit. Climate control is nice even with the center floors. I feel comfortable leaving our belongings there for an extended period of time. read more

I can't even give 1 star for this place. It is ridiculous. Sign says it opens at 8 no one is here and the 1800 number told us that the person is running late and it 922am. We are here along with a bunch of other cars waiting. Horrible service and I am taking all my stuff our of here and never coming back. Worst ever read more

Even though they claim to have great customer service and be military friendly, I had a different experience. I am stationed overseas and needed to store some of my belongings locally in a storage unit. I researched the different options locally and found this unit to be very competitive in both location and price. I visited the unit in person and reserved it with a down payment. I confirmed my move-in date (Saturday) three times over the phone with the managers and was told I could move in anytime. During these confirmations, I found they actually lost my reservation twice. I arrived with everything loaded in a truck on Saturday at 5 pm, but they were closed. They apparently close at 4 pm on a Saturday and are not open at all on Sunday, which I find odd since weekends are prime move-in times for most people. The managers never told me this when I confirmed my move-in date over the phone multiple times, again they actually said I could move in anytime. When I arrived and saw they were closed, I called the weekend call center and they would not help me. I was told "employees also need their days off so I can't have anyone come to open the unit for you." She was unwilling to call a local manager to open the unit. I explained that I was in the military and actually came back from my overseas location this weekend to specifically help arrange my move, so I don't have the option of coming back on Monday. Everything had been arranged to move in that weekend, including a truck rental, hiring moving help, and taking military leave. The call center still did not help me, in fact they encouraged me to take my belongings to another storage unit if needed. I was absolutely furious and had to scramble to find another storage unit at the last minute. I was then told my reservation deposit is non-refundable as that is company policy. How is that for good customer service?!? Other noteworthy things I noticed about this company: they have changed managers since I started dealing with them, they cannot offer a free truck rental with moving in anymore because they lost their insurance (a manager told me this), and their gate sign still says they are open on Sunday despite their actual hours. I was going to rent a unit for 3 years while overseas, and my parents were also going to likely rent one. That's two long term units they lost for which they don't seem to care. All this points to a poorly managed or failing business with customers not the top priority. I would be very wary before committing to this company. Who knows what would have happened to my belongings if I ended up moving in with them. read more