Hate to have to write this update. However, after Emily left the message under my last post I did contact them. They responded to the initial email and asked for the unit number and other basic information. After this information was given I stopped receiving communication. I continue to email and call daily and get no response. Seems to me that the company wants to put forth the appearance of good customer service, but when it comes down to it they do not care to actually serve their customers. Also, according to detective who took my case they are not responding to the sheriffs office either. I hate to speculate, but it seems to me that they're hoping if they ignore the situation long enough it will go away. And if they stall long enough the video footage of the incident will be gone. Unfortunately, looks like my only option is to move facilities, file with BBB & turn to litigation. DO NOT trust this business with your items. read more

What a bunch of crooks! I rented a storage room from them for $171. After just three months in a 30 day notice certified letter they increased my rental with a whopping 30% increase to $239. I telephoned for an explanation of this ridiculous price hike and was told that market demand governs what price they choose to set. Imagine a 30% price increase every 90 days determined at there will? That is a rate of 120% in one year. Highway robbery! I asked if l could pay a year in advance to control my costs as l am a senior? They replied no. What a bunch of crooks. read more

Seems to have recently switched management. Facility and bathrooms are FILTHY. Got charged a $40 late fee after they changed the online payments system and the new one didn't work. They are raising prices. Wouldn't use again. Arrived with my movers to empty my second floor unit to find that ALL ELEVATORS ARE DOWN and there was no notice sent to customers so that we could reschedule movers. This place is a complete disgrace. read more

iStorage - Elevators to second floor closed without notice - Self Storage Near Me - El Dorado Hills, California

I'm including my original review here to highlight the downward trajectory this facility is on. Enjoy: September 2021: These people are really great. They are really friendly and accommodating. Brie got me into a unit and back on my way lickety-split. Very clean facility. Very reasonably priced. 10/10 would recommend. edit 4/2023: this place has gone down the shitter. Used to be the absolute best facility I'd ever been to or rented space from. Those days are long gone. Management appears to be a revolving door of see-you-next-Tuesdays, boot-lickers, and understudies for the off-off-off-off-Broadway production of 'the gang that couldn't shoot straight'. Additionally, I've seen unprofessional behavior on a number of occasions including once when I overheard an employee refer to a family that was moving their stuff into a unit as "a casting call for the 'people of Walmart' reality show". * somebody was definitely living in a unit across the aisle from mine for several weeks. * without warning, they did away with their biggest selling point, 24-hour access. * the carts are full-on broken. Hopelessly and irredeemably broken. (Maybe there's an analogy here) * gate codes work sporadically at best. * customer service is abysmal. Though to be fair to them, it is exactly what you would expect from this bunch of nincompoops. They really do make you wonder what hilarity and deviousness would have ensued if Barney Fife, Randall from the cartoon Recess, and the lizard from monsters Inc all worked together in an industrial park in El Dorado Hills. I think the lizards name was something stupid like 'Reggie'. Yuck. Nobody likes a Reggie. Nobody likes these people either. * after they switched to closing at 10, I tried to leave through the gate at 10:04 only to discover that my code had been disabled and I was trapped in the facility. So I called the sheriff and eventually they called the fire department and in the end I was liberated from my self-storage prison. I wonder if the fire marshal knows they have manually disabled the only means of egress available to anyone on the inside of that facility. (Additional edit: the fire marshal did not know. After I told him about it, he went to investigate. After which, he called me to tell me that he was none-too-pleased with the many code violations he discovered when he inspected the facility. So. . . you're welcome, everybody.) These guys are terrible. Just incredibly unpleasant people. I would describe their attitudes as somewhere between annoyed indifference and sneering contempt. They were unresponsive to my needs as a customer and completely unappreciative of my business. Bonus story: One of the roll up doors to my unit malfunctioned and wouldn't roll up. Six months after reporting this to management, I had my buddy come out and fix it for me. Not so much as a thank you from these chuckleheads. Think I got a break on my rent, despite having half the access to my unit? Ha! Not on your life. I had to make about 35 calls to the regional/district/area/ whatever-the-hell-he-calls-himself manager Daniel before that jackaloon could be bothered to call me back. When he did, he acted annoyed that I would be contacting him. Like he was gobsmacked that i, a lowly paying customer, would have the temerity to reach out telephonically to Mount Olympus and disturb his leisure pursuits. He told me that I needed to bring this to the attention of management on-site. I was like, "well dadgummit, Dan - that's a capital idea. I sure wish I'd thought to do that before I called you 35 times over the course of two months. Would have saved me a hell of a lot of time, not to mention, I might not have developed carpal tunnel from all the dialing." Obviously, I'd already talked to management on-site, Dan. That bunch of crackerjack, mini-storage commandos are who gave me your number in the first place. So thanks for that suggestion, slick. It's no mystery how you ascended to your lofty position in middle management. read more

Stay far away from this nightmare. I had two units (3 at one point) while we were building a house. It was great at first and then ownership/management changed. the owners were never there during posted hours and they let their elevator permit expire and the elevators were down for several weeks. No other way to access the upstairs. We couldn't move out and then they charged us for the next month. I was told it would be refunded, but it wasn't. They never answer the phones and every time I call and finally get someone at the corporate office it takes 30 minutes or more and still no resolution. the place is dirty and there has been the same trash by the door for 2 months. read more

This place has gone downhill over the last year. Our biggest frustration is the elevators have been down for two weeks and we can't access our second story unit unless there is an employee on site. There is never an employee on site so we can't get in. Nobody will answer our calls. The facility has been so dirty lately, along with their restrooms. Movers have left trash in the hallways and the staff has not cleaned it up. It's not the staff's fault that the movers left trash, but it is their responsibility to keep the place clean. Do not store your stuff here. read more

New Manager "Bree" - Terrible Customer service. I've had my vehicle broken into on multiple occasions. Had the gas siphoned out. Had glass broken. The last one, someone removed the Catalytic converter from my truck stored there. The Security there is Nonexistant. Bree has not responded to my phone calls to review the video. My guess is that it's not working. The previous Manager was much more professional and helpful. I just moved over to Life Storage. Excellent Customer Services, Excellent Security. Much nicer, cleaner facility. Also much more convent location. read more

NOT SAFE, do not store your things here. Management does not care about the security of its customers or things. The contract clearly states that you cannot use this facility as a living space. Yet there are "customers" who appear to be living there and they harass the other customers. I used this storage space for over a year and I no longer feel safe there due to the unsavory characters who may or may not be living there because they harass me. read more

I want this business to know that I am giving them a 5 star review strictly on the the interaction I had with Allison.. This woman is superwoman, she helped me with everything, was very friendly, and had a great personality. Shes a keeper. read more

I've been here for several years! I've never seen a business go through so many different managers and employees in my life! They suck you in with a free month and low monthly payment then raise it fast and don't stop! i have two units a medium and a large and I'm now paying for both over 650 dollars! mom looking now to move. They do not care how long you've been there paying every single month. I would not recommend. I'm so tired how much and often they raise the rent! And for what? No upgrades extremely dirty floors, dirty doors! Completely fed up with t read more

I switched storage units to iStorage in El Dorado Hills and couldn't be happier here. Brie, the property manager was professional, friendly, took me on a tour of the facility and explained everything very well. This facility is secure, monitored, inside and climate controled so I feel very comfortable leaving my precious photos in the unit. The price here is also cheaper than my last storage unit that was in an outside facility, not climate controlled and my belongings got dirty and full of spiders while they were stored there. There is no comparison to the unit I had previously and I highly recommend iStorage in El Dorado Hills to anyone who is looking for a place to store their belongings. read more

I had a fabulous experience at this storage center. Shamus was lovely and they got us moved in the day I requested it. I just found a house and vacated my unit on saturday. Called just a few days later to close my account and they had already seen that I had vacated and closed my account, which was awesome. Good experience, would absolutely use them again. read more

The on-site managers are great! The place is very clean and feels very safe, even in the dead of night. Just got a 12% rent increase with 30-days' notice. I am very very disappointed; what a turn-off!!! read more

Like many others, I am having refund difficulties with this company. The facility is ok, on the expensive side but ok, but customer service is nonexistent, both on the local sie and corporate side. I have repeatedly reached out to both and received no resolution. It is very clear that they have been paid twice, this has been admitted by them, yet no reversal of the charge. I suppose legal action is my next step. If anyone else out there has had similar issues I would be happy to include you in litigation. read more

I am honestly surprised that the owner of this storage unit would even continue to employ Bree. There have been countless times where I myself, and other customers, have been denied access to use the bathroom facilities on the premise that they have not been sanitized. If these issues with sanitation continue, I will have to report it to the Better Business Bureau as a violation of the COVID guidelines as they are not keeping up with the sanitization of the facilities. I think any other customer would agree with me in saying that firing Bree would bring you more customers who want to come back. read more

Hi to all those renting a storage. In the interim, happy 4th to everyone and you have to check out this place for a clean airconditioned nice asablishment that care's about there customers. Big thanks to Betsy and Krista for being very terrific among there customer service. I would definitely recommend this place for all of my needs and for my family's too. If management can recognize all of there hard work, would be appreciated! Best regards, Matt read more

I have been at this location for almost 3 years with my limousine buisness and a few months back they got a new manager Sean, who is very hands on and always available. Just the other day I seen him cleaning the indoor boat and car storage area, he is always doing something on the property to keep it clean or improve. We have are Limousine run day and night and k owing Sean is always walking the area, cleaning, managing, and Awsome customer service, makes me feel I have made the right choice is istorage. Thank you Sean for always going above and beyond!!! Niko read more

This place is a sham. They give you a fair rate to get you moved in and in a short a few months they raise your rent. They don't even wait until a year has gone by to do that. At the same time they have lower rates for the same size units to get others moved in while they increase your rate knowing it is going to be hard to move things out of the storage unit. Really a bad business practice for sure. I would look elsewhere and find out upfront on when rent increase will come. Another thing, customer service at corporate office is not responsive. You send an inquiry and get ignored. read more

I just wanted to say thank you to Betsy. She was the first person to greet me when I walked into IStorage. Not only was she super courteous to me but she also handle my paperwork very quickly and explained everything to me. Great Customer Service goes a long way and is one of the things that sticks into my mind when deciding if I'm going to give my business to a company. Let's just say, I wouldn't hesitate to recommend my friends and family to come here. Thank you again Betsy! read more

I would like to call out 2 managers at the I Storage El Dorado Hills at 5110 Hillsdale Circle. I have been associated with this facility for the past 5 years and have received the best of treatment from the staff particularly KRYSTA and BETSY, Manager and Asst. Manager. Always received with a friendly smile and rapt attention. Don't know when they eat, if at all, because they are always busy busy busy checking in and helping renters, as well as the myriad of U-Haul trucks check-ins on a daily basis(which takes away from their normal duties). Don't know how they do it, BUT glad they do makes it easier on the rest of us. Thank you ladies, you are a "Godsend" for those of us needing a variety of help. I STORAGE EL DORADO HILLS YOU HAVE 2 "JEWELS" WORKING FOR YOU AND YOUR PATRONS. read more

Betsy at the front desk is super helpful! She made sure we got the U-Haul truck we needed to fit our furniture. Typically renting a U-Haul is a normal or even dreaded experience but Betsy made it pleasant! read more

Great service. Betsy was very friendly and knew her job very well... she treated me like a family... went out of her way to help me take care of my uhaul need right away... 5 star all the way. read more

Staff is very helpful, facility is clean and easy to use. Rates are reasonable. Jessica was super cool.

Prices are not that great very expensive. Access isn't ideal and he lighting sucks ass. Every time you leave the hallway unit light turn off due to lack of motion. Create a hassle when coming in and out.... you have run down hallway to turn back on. No lights in actual storage unit which also sucks ass you can't see your stuff! Can't wait to get rid of mom's furniture so we can get the hell out of there. We also store a trailer there. The outdoor spaces are SMALL. We had another trailer parked next to ours so right we couldn't access our door to get the stuff to haul our trailer. read more

iStorage EDH was able to find me a spot to park my trailer quickly and efficiently. The staff was friendly and super helpful. I only needed the service for a short time and they were able to facilitate my termination with ease. read more

Betsy and Krista are pleasant, helpful and accommodating. Lighting is suboptimal. I have three units and have to use a flashlight to see my possessions in some of the units. Recent frequent increases in prices of a unit is not appealing. Also a reminder or posting of signage somewhere in the front of the building letting you know what the hours of availability are would be helpful. I needed to access my unit late at night but the storage facility was closed. If I had seen some hours posted somewhere on the door, window or wall, I would have known to get in there before 10 pm before access was denied. Also knowing that it opens again at 6 am would be helpful. I am not clear on why access isn't 24 hours a day. AG read more

I rarely leave reviews or ratings good or bad but I have to make an exception in this case. I would recommend using EXTREME CAUTION when renting a storage space from this facility. Upon downsizing from a larger storage space to a smaller one, my credit card, the card on file, was charged triple the amount due, even though a new card was provided and also charged. They have, in effect, charged my family four times the normal space rent and have refused to refund my card. Actually to be exactly correct, they have not out right refused, they have aknowledge the overcharge, yet it has been almost a month and they still have not provided a refund. We receive excuses and excuses and rhetoric from the manager BRIE MCKINNEY, once she finally responded after leaving multiple messages, however no refund. Her latest excuse blames her manager, and a story that only he can reverse or credit charges and about a new system being in place that is not fully functional. So not only do they fraudulently charge their customers, in my I opinion they lie to them also. read more

I returned a Uhaul to this location. It was a one way reservation. I drove from Carlsbad to El Dorado Hills. After an exhausting trip, the staff made the return SO easy. I returned the truck a day early. The staff person updated the reservation and got me out of the office within 15 minutes. Great location! read more

This is by far the cleanest, best managed storage facility I have ever used any where in the country. The staff here are friendly, knowledgable, and always willing to work with you to help determine the right fit for your needs. I have been a bit if a problem child with them due to my needs but they handle my needs without so much as a frown. Highly recommended! read more

I have rented here for over 2.5 years. Each year my rent goes up by $30.00. They use to have several carts to move your items, but now they are broken and don't work or missing completely. They don't have AC only swamp coolers the don't work on the second floor when its over 100 degrees out. So paying for clement control is useless!!! Thankfully I'm moving out soon. read more

Clean, secure, reasonably priced, and great service! Super friendly - goes the extra mile.

My storage was broken into at this facility and it has been a nightmare Shawn the manager is a patronizing jerkey who won't lift a finger to help he has treated me as a suspect and has been stone walling any questions I ask read more

The team in El Dorado Hills is awesome. For more than 7 years, we leased various spaces, including a commercial office, boat and storage unit. They were just what we needed as we built our business! read more

We chose this facility because they were climate controlled. When we took some items to the unit at 6 AM, it was 70 degrees outside and 85-90 degrees inside. The next day at 5 PM, the facility was well over 100 degrees inside. When we asked why this was, the manager told us that it was because we had a second floor unit and the she could give us a until in the first floor. When we told her that it wasn't just the second floor, that the entire facility had no A/C, she finally admitted the ac was broken. When asked when it would be fixed, she told us not until the cold season. Then she told us that the swamp coolers were also broken. There are no swamp coolers in the facility at all. Their website specifically states climate controlled units available. When asked if they would give us a discount since we were paying for a large, climate controlled unit, the managers said she couldn't do that and we would have to contact corporate. When we asked for the phone number, she told us to Google it. She lied on several occasions before admitting the truth about the air conditioning. We signed a contract for a climate controlled unit. By all accounts, iStorage is in breech of contract by refusing to be timely and fix their air conditioning. In addition, they are supposed have carts to put boxes on so you can easily shuttle items from your car to your unit. One day I couldn't find a single cart. I had two young children with me. We looked everywhere for a cart and ended up having to ask the manager where it was. She asked if we had looked in every isle of every floor. We had and I said yes. Then she said she didn't know and maybe it was outside in RV storage. Keep in mind, me and my two kids had just spent 30 minutes marching around a two story facility that was 100 degrees inside looking for a cart. She refused to help. We eventually found one that another person was using. We waited for them to finish and used it, but it was a different cart than the one we had previously used on other days. Why they can't keep track of their carts and help their paying customers is beyond me. I would recommend against ever using this place to store your belongings. They also advertise for wine storage. If anyone has any wine stored there, it is definitely ruined. The ac has been broken for well over two weeks. They don't care about fixing it in a timely manner. They don't care about their customers. The manager was extremely dismissive and rude during both interactions with us. We will be removing our items and finding a more reputable storage facility that actually wants to keep their customers and be true to their advertising and contractual obligations. read more

I used this place to store the overflow of my garage. Great prices and friendly staff. Clean and safe. Thank you for helping me!

Very clean, secure facility. The staff was friendly, especially Sean. The day we moved our stuff in, he was working alone and there were several people there as soon as the place opened. He did his best to work as fast as he could, he even ran up the hill to checkout the U-Haul for us. Make sure you set up autopay, because there's no real easy way to pay your bill. Setting up an online account is tricky, and there's a fee for paying your bill over the phone. Overall, I had a good experience here and would recommend it. read more

I was very impressed with Betsy at the front desk. She was courteous and helpful and helped me out with a billing issue immediately and very professionally. I would return to iStorage specifically for the professional courtesy she showed to me. read more

I was so pleased with this facility. The units were clean and well maintained and the staff was super helpful and friendly. I would certainly use them again. read more

I have only been with istorage for 3 months, but they were fantastic. Krysta and Betsy were very helpful throughout the whole process. They helped us keep expanding our needs, by increasing the RV storage as well as inside storage. We are relocating from the bay area up to Georgetown and they were very helpful. The whole process from reserving sites, adding sites and terminating the sites was a seamless process. They answered any and all questions, were always professional and knowledgeable. read more

We rented a storage unit here with IStorage. Sean, the manager that moved us in was amazing and answered all of our questions very patiently. The entire process was smooth and painfree. We highly recommend IStorage. The facility was very clean and staff knowledgeable. read more