Unable to contact English-speaking customer service to cancel iTalkBB…read more My father passed away, and they're charging his credit card for this service that he hasn't used in months. I keep calling customer service. I get someone who doesn't speak English. Then I have to give them my phone number so someone who speaks English can call me back. Yeah. That's going to happen.

All I wanted to subscribe was the Chinese TV channels. I ended up also paying for the long distance…read morephone service that I never needed. When I called to cancel my account subscription six months ago, the customer service person didn't tell me that I also had the phone service. I found the continued monthly charges and called again, and they only agreed to reimburse me for one month fee. It is not a large amount of money, but how come none of their customer service people would tell you clearly what you subscribe and what they charge you. Anyway, check your credit card bills regularly and be very careful dealing with them. I don't feel that this company cares much about their reputation.

Daveon was super nice upon arrival and helped my mom with any questions she had. Very transparent &…read moreshe was able to get her issue resolved

I was on internet Essential since NOV2024 and get an email on June 2025 that my service was…read moreupgraded without my consent by email. I have being bounced back and forth to different department without a resolution yet. I have been on calls different departments asking me the same questions, and not providing a solution. Horrible customer service and will be disconnecting.

Been with Tekify for almost half a year now. 97%+ it's reliable and has no issues - which is miles…read moreahead of Xfinity. The Good ° $65 a month, no guessing ° More reliable than Xfinity ° Better Customer service than Xfinity & AT&T - You can reach them by text and they respond back quite quickly ° Easy & clean installation ° Upload speed is amazing! I'd only get 6-14 Mbps with Xfinity, so 90 Mbps is a huge upgrade for streaming The Bad ° The wireless point to point isn't blazing fast. Average 315-420 Mbps - Only really felt when gaming or updating The Ugly ° Not Tekify's fault, really it's largely the whole bay area, but no fiber option at my old house and at my new house ° Can't service a lot of friends I've recommended because of trees blocking line of sight Xfinity had better speed overall but I was always guessing what I'd get from day to day and it would always randomly go down. For half the price and better reliability and customer service, Tekify is a much better value!

We were getting more and more frustrated with Xfinity internet due to outages and rate increases…read morewithout notice. We did a ton of research before going with Tekify. We worked with Ryan, who was able to answer all our questions. Their monthly rate is 1/2 what we paid for Xfinity. It's only been a week, but our internet has not dropped once. Moises, the installer, arrived on time and did the entire installation himself in about 4 hours. He first set up a temporary antenna to check the download and upload speeds. Our speed was even better than what they had quoted. Once the antenna was set up on our roof, a cable is then connected to an outlet in our house. Once we set up our routers, everything worked seamlessly. Moises didn't leave until we confirmed that all of our devices were connected. If you live in the Fremont or neighboring areas, I highly recommend Tekify for your internet service.

Amazing service Zero wait…read more By far the best customer service I've ever had in a phone store Less than 30 minutes and I had a new phone and was out the door Including download my old phone Use this store

No wonder this store got bad reviews Since the first minute…read moreI walked in still 15 minutes later no one at store bothered to greet me or say a word to me, just looked at me than back to what they were doing ..

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

If I can give this company negative stars I would. STAY AWAY FROM JADE STAR. My friend ordered a…read moresatellite package from them and when I delivered the TV, I noticed the company gave him standard definition boxes. After talking with a girl on the phone she claims the person who ordered the package refused HD, which is completely false. They wanted $100 per box as a penalty. Remember this is supposed to be a FREE DTV package, and the tech was there just 1 hr ago. What a scam! The girl on the phone was very rude and when I tried to cancel the service she claims the contract forbids it, when Direct TV's policy clearly states the customer can cancel within 30 days if the hardware is returned, minus a $50 de-installation fee. We're going to file a dispute with DTV and our credit card company ASAP. I would hate to see others get taken from Jade Star.

Stay as far away as possible Jade Star as possible unless you want to get scammed by Jade star…read more Just like a previous reviewer, I would give it a negative star or no star at all if I can. I signed up for Dish Network for two years with Jade Star after seeing their ad in a Chinese magazine. Jade Star told me $10 would be credited to my account by Dish every month as they advertised. After a few months not seeing the credit on my bill, I called Dish Network. They said they did not know anything about the credit and they would contact Jade star. After a while, I contacted Dish again, they said the code that Jade Star gave them was not valid and I would have to take that up with Jade Star. I contacted Jade Star several times, first they said Dish would mail me the check after 1 year (which supposed to be June 2014.) Then they said September, then October, 2014, still no check. I then realized it was just one lie after another. Called them again on 11/7/2014, they told me to email them a copy of the latest statement and they would forward it to Dish Network and I should be receiving a check in two weeks. I just emailed this to them and I am not keeping my hope up. The next step for me will be taking them to court and filing a complaint with the District Attorney's office and the Better Business Bureau. By the way, when you sign up for either Direct TV or Dish Network with Jade Star, they have their own contractor do the installation and they give you refurbished cable boxes. Guess who will be responsible for the repair or replacement of the box if that box fails.

Mohib and Najiba came and mounted our Samsung frame tv flush to the wall and they did an amazing…read morejob! Our job was a little harder because our house is older and the stud placement wasn't standard but they figured it out quick and did a wonderful job! They were fast and they quoted us a price and matched it even though it required more work and equipment than previously planned. They cleaned up everything and setup the tv for us as well! Highly suggest using these guys for your tv install or any other av needs!

Great friendly service, high quality install, and came in with best price of the 5 star services I…read moregot quotes from. Even did a second pass to redo a soundbar in a different config when asked with no hesitation. Recommended!

I canceled my DirecTV subscription after 20 years and decided to switch to OTA, Netflix, and a few…read moreapps included with my phone service. I bought an antenna and installed it where my satellite dish had been. I chose a multi-directional antenna, thinking it would be enough. Needless to say, the reception was poor. I lived with it for two years, telling myself I was saving money, so who cares. But after getting frustrated yet again while trying to watch a football game and seeing the signal cut in and out, I decided it was time to improve things. I called Antenna Pro's and spoke with Arden, who explained that my antenna needed to be pointed in a specific direction. Unfortunately, based on where it was installed, that wasn't possible. I needed his help, so I set up an appointment for him to come take a look. I had always thought the antenna had to be outside for the best results. Arden suggested trying the attic, saying it would be the easiest solution. I wasn't convinced, there was no way an indoor antenna could pick up as many channels as one outside in the open. Boy, was I wrong. I agreed to let Arden set it up in the attic, and we had it running quickly. The difference was night and day compared to what I had before. We also used his antenna, pointed in the right direction, which was a much better solution than the multi-directional one I owned. I went from about 10 channels, many of them inconsistent depending on the time of day, to 151 channels, with about 90% coming in excellent to very good. I also noticed that my TV, which is fairly new and was bought around the time I switched to OTA, now delivers a much better picture for the OTA channels. The 4K quality practically jumps off the screen. Arden was great, professional, easy to work with, and reasonably priced. I highly recommend him if you're struggling with your OTA setup. He's knowledgeable and takes the right steps to solve problems.

I used another installer for my first Starlink system, but when I upgraded to the new system, I…read morecalled Arden and I'm glad I did. Why? Simple. Super service, fair price and excellent installation. They'll get my business in the future.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.