Be aware... after my parents, who submitted their contract n request to switch their t.v. and…read more phone to them back on 1/4/16, they did get super fast service in connecting the t.v. and it works. But for the phone part...it was not as good. Update. .. the phone finally got connected after losing connection for 2 days and after numerous phone calls. It all works fine. Would of really made a diff if they could have provided faster service. 3 stars for at least helping us solve the problem and things are working fine. I hope there will be no more issues. Update, September 2016 Issues were resolved a few days later. It seems like they made an efford in improving customer service. Another issue arose a few weeks ago, and it was resolved after 5 days. My parents are gine with them.

Unable to contact English-speaking customer service to cancel iTalkBB…read more My father passed away, and they're charging his credit card for this service that he hasn't used in months. I keep calling customer service. I get someone who doesn't speak English. Then I have to give them my phone number so someone who speaks English can call me back. Yeah. That's going to happen.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Never in my life have I had such a hard time with a customer service agent. The installation…read moreprocess and the experience thus far has been great. However, I experienced a outage that I could not troubleshoot, and I called customer service for help. However, the agent had a not-so-good attitude, which said I did not appreciate. For which he apologized by blaming it on me. For example, he said the box should have 3 cables. Mine had two. He insisted there were 3 over and over, implying that I had a significant lack of knowledge or experience in troubleshooting. Two of my relatives were with me and also confirmed the two cables, yet he kept insisting there are 3 and that we were mistaken in an exasperated tone. I have always had pleasant experiences with customer service agents, so this was quite shocking. He also did not explain things well. Only after repeated clarification questions could follow his directions. We ultimately were not able to fix the outage due to the cable situation. Hopefully, other agents are more helpful than this one, and only I have had this unpleasant experience. Otherwise, the internet service and installation process is great, I have had no other issues.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

Hurricane electric is like no other data center that you find in this town anymore…read more they have readily available power tools such as impact drivers and screwdrivers as well as a brother P touch labeler that you can use to mark up your cables and servers. It's very friendly and there's even a cat walking around in the lobby area. Her name is cat five ha ha ha ha. you can peer with many providers here including SFMix. IPv6 availability is pretty steady too

Actively hosting phishing. But when selected link was dead with 404. Hurricane website is also down…read moremaybe they have realized they have been compromised. Be careful this is not funny and is childish for a IT company to be compromised. This means the money doesn't go where it counts.

Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

Amazing customer service--friendly, fast, and helpful. Made the whole experience easy!read more

Daveon was super nice upon arrival and helped my mom with any questions she had. Very transparent &…read moreshe was able to get her issue resolved

Wow. This is the best verizon store in fremont…read more The service here is 10z better than the other location. The store looks clean and doesn't have a smell like yhe other pne.

The service here was great. I'm switching to Verizon from ATT and purchased everything online, but…read morewanted to trade in the device at a physical store to minimize any potential issues with shipping, receiving, inspecting, etc. preventing me from receiving the trade in credits. Even though my order said to ship in the device, I stopped by this Verizon store and they were able to accept it. The woman who helped me was so nice, unfortunately I didn't catch her name, but thank you for such a seamless experience!!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

Raw Bandwidth/Mike is incredibly responsive, dependable, and goes above and beyond. What sets him…read moreapart is his deep knowledge and willingness to help, provide recommendations, and troubleshoot (if needed) until all issues are resolved, ensuring reliable and available speeds -- which is critical if WFH. Unlike other telecom companies, he's easy to reach and provides exceptional support. Highly recommended for reliable service and support.