Wow. This is the best verizon store in fremont. The service here is 10z better than the other location. The store looks clean and doesn't have a smell like yhe other pne. read more

The service here was great. I'm switching to Verizon from ATT and purchased everything online, but wanted to trade in the device at a physical store to minimize any potential issues with shipping, receiving, inspecting, etc. preventing me from receiving the trade in credits. Even though my order said to ship in the device, I stopped by this Verizon store and they were able to accept it. The woman who helped me was so nice, unfortunately I didn't catch her name, but thank you for such a seamless experience!! read more

Verizon - Mobile Phones Near Me - Fremont, California

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I got an email that said one of our phones was eligible for a "free" upgrade, so we decided to come into the store. You should make an appointment online first. Otherwise, someone may not be available to help you if you just walk in. But even with an appointment, we had to wait a little bit for someone to become available to help us. Turns out the "free" upgrade meant I'd have to upgrade our plan for an extra $20 a month. Um, no thanks. But our service guy was able to find a deal for us, so we walked away with a new phone. The only thing that our service guy did for us was step through the upgrade process while I was logged into my account. Then we wait for about 20 minutes for Verizon to process the order and release the phone. I get a text that my phone was ready, and our service guy comes back and hands us the phone. The whole process was about 1 hour. Service was fine, but seems like I could have done everything in the comfort of my home and then walk into the store to pick up the phone. The store itself is pretty small, with a small variety of accessories to choose from. We ended up buying all our accessories for the new phone from Amazon. read more

Verizon - Inside the store. - Mobile Phones Near Me - Fremont, California

Jorge did his best with my 3 rd iPhone. I went in cause my one dropped vans all the time. Replaced it again but the transfer was unsuccessful I went back 3 times. My watch did not connect to my one my messages and everything on my watch was not showing up. Today I went to Apple Store @ Stanford Mall and James saved me everything he did fixed my iPhone. Nightmare was over. read more

Went in on 3/16 and had terrible experience. The employees have zero idea what they are doing. They couldn't even pull up my Verizon Account. read more

All sales personnel are very courteous and obliging. I have always had very great experience going there.

I needed a second line to my phone. I was helped by Omar. He made the process smooth and easy. I was able to get a second line for work in less than twenty minutes. Omar was professional and helpful. I highly recommend this pace for its staff and friendliness. Thank you Omar and everyone here! read more

Just switched from AT&T to Verizon because of their great employee Jacob Garcia. He went over and above with his great customer service. We were overdue for new phones and he made everything so easy and transferred everything to the new phones, and made some money saving suggestions along the way. Will definitely recommend him to others! Thanks again Jacob read more

The experience was amazing did a return and exchange for me Martin went above and beyond

Service was awesome! Jake helped us so much and was very patient. He made the whole process very easy and explained everything thoroughly. So glad my family switched! read more

Extremely poor service, very disappointed! The team there was not willing to help me even though I have been a 20+ year client with them.

Awesome service. Gabriel rocks, signed me up for subscriptions bundles which helped me saved a fortune monthly. Thank you so much!

Brought our parents in to get new phones and reduce their bills. The Verizon representative working with us, Chance, was rude and said he couldn't help reduce costs. This is after visiting the Verizon store in San Leandro where their representative had a plan that was lower, but unfortunately they had no phones available and sent us to the store in Fremont. We ended up going to AT&T where they reduced their monthly bill by $50.00 and got them set up with new iPhone 14s. Glad we switched carriers. read more

We can in to purchase a iPhone 15 Max Pro and they didn't have the one we wanted. Chance helped us through the whole process to have the phone and iPhone watch. Chance is very knowledgeable, friendly, kind and patient. This one of the best experiences we had at a Verizon store. Thank you Richard read more

My son gave me a phone to replace my 6s. I tried to work with Verizon on the phone 2 different days went to the store and they wanted $30.00 to transfer data. I told them apple would do at NO CHARGE.Anyway apple took care of my customer service at NO CHARGE. I pay Verizon almost $200.00 and expected the customer service I recieved from Apple. I was told at Verizon there would be no charge for activatiion the recieved a email the activation would be $35.00 . The data transfer and activation was complete. I have activate a replacement in the past. where is customer service? read more

Today my Sim card failed. I went into Verizon by Pacific Commons in Fremont and was waiting less than one minute to get help. I came early in the morning when they first opened. I was helped by a young gentleman name, Chance, and he was able to replace my Sim card swiftly. Everything was already pre-programmed and worked very quickly. I am thankful for his help. He delivered phenomenal customers customer service and I am glad to have come here. I would recommend this location for all of you, who are looking for an original Verizon provider to take care of your mobile needs. This location is awesome! Good luck and I hope you guys don't have too many phone issues! read more

Best network and Best customer service period. Simply the best read more

Went into Verizon because I couldn't get my new phone to activate. Their employee Chance helped me and took care of my issue within 10 minutes. He's knowledgeable and got the phone to work so quickly. I was impressed by his professionalism. I wouldn't hesitate to request him to help me with any of my Verizon needs in the future. read more

I came in to buy new iPhones for me & my brother Tristan. A real G named Zach helped us out and made sure we got all the accessories we needed for our new phones. read more

Do not go to this store. They are understaffed and cannot see you. The business rep is rude and doesn't offer anything of value. If you are too busy then hire more staff. What's the point of having a store if you have to wait days in order to be helped? read more

Chance gave outstanding customer service in helping me get set up with 4 lines (bringing our own phones from Xfinity). He was super patient and very helpful through what turned out to be a challenging transfer (do to some timing issues porting our phones). Would highly recommend Chance and this Verizon store!! read more

Transferred my ATT phone to a Verizon family plan, and SIM card was waiting at the Store. Got to store at 11:00. It all took is 10 minutes. Nadia got me the new SIM, installed it for me, and verified ( it takes Verizon 5 minutes to activate new SIM ) that it is active. All that service was even given with a smile. read more

CRIMINAL!! This store practices unethical selling practices that are CRIMINAL. The sales associate Javier C. explained that a SIM card offers internet protection when the iPad leaves the house, and omitted the fact that it was a data line that would be a reoccurring charge every month. My Grandma was mislead into purchasing a SIM card for her iPad thinking it gives her internet protection when in fact adding lines is the best way for Javier to make a commission. What's CRIMINAL is that when my Grandmother came back the SAME DAY and asked to remove the data line EVERY ASSOCIATE in the store LIED and stated they were unable to remove the line until 14 days had passed. They said "the company" that attaches the data line isn't able to rectify the situation until 14 days has passed. Excuse me? The company, you mean Verizon the store we are standing in? I'll tell you why they asked my Grandma to wait 14 days because that's the buyers remorse period and Verizon would have charged an early cancellation fee if we have waited 14 days to cancel. If you have also been lied to and asked to wait 14 days call *611 on your phone and a Verizon call center rep will remove it in less time than it took to dial the number. Do not be fooled. I wish I could believe that this was not purposeful because it would be shocking to think that there's a store of such poorly trained and incompent salespeople working under one roof. Absolutely deplorable behavior taking advantage of someone who isn't up to speed on tech. Buyer beware! read more

Castro Valley Verizon Service has great customer care.... Alyssa was awesome...will be back.

BEWARE (signing up without consent): When I went into the store they said just because I visited the store I was signed up for something - some sort of security thing that costs $25 a month (this was without my consent). Not only did they not let me cancel it in store, I had to spend 1+ hour on the phone at home afterwards cancelling it. Doesn't seem legal. read more

Justin is the man here. Super patient, thorough, kind. I had an issue with my sim card, and he helped me addressing my issue, while talking to their support team member over the phone. I thought it was going to be a quick fix, but it took about 70 min. I didn't mind though. This was a really positive experience. Thank you, Justin! He deserves all the raises he gets!!! I hope this locations manager or VZW corporate sees this!! read more

Returning from Peru with a hacked phone, and knowing I had to change carriers, I went to this Verizon anchor store, having had good service some years ago. Over a period of 6 hours over 2 days, staff, particularly Chase, kept at the problems phone and my past carrier presented, never giving up, never seeming rushed, always pleasant and interacting with me and everyone around with patience. Thank you! read more

A quick return trip for help with the smart switch. The gentleman who gave me 5 star service? Gabe. Thanks for the excellent sevice with a smile! read more

The specialist by the name of Izzy is amazing and so helpful. He is very personable and makes the experience of changing plans so much easier. Definitely recommend visiting if you need help! read more

Gabriel at Fremont Verizon store (Christy St.) offered excellent customer service. I just transferred four lines to Verizon. The agent on the phone messed up my daughter and my phone's number. My daughter was leaving to NY in two hours. I rushed to the store. Gabriel was super patient, knowledgeable and helpful. He solved the challenging problem. My daughter went to airport on time with her new phone. The second time I went to the store, Gabriel helped me with internet service. He also addressed several issues I had with my cell phone and account. I was impressed with the way Gabriel went the extra mile to resolve my problem. I can't thank him enough for his outstanding service. I would give him ten stars if Yelp had because he truly deserves it. read more

On 9/4 yesterday, my issue was finally 'resolved' with a workaround. It wasn't what I asked for, as I didn't get my 'money' back, but at this point I'm tired of fighting and calling all the time. Be warned if anything ever looks wrong on your accounts! Be very wary and try to prevent them from making mistakes before it happens! read more

The comedy continues.... Returned my new hot spot in December after tried it a few weeks and was not satisfied with its performance.... Verison showes it is returned on their books Yet they have been billing me for it for 5 months.... Has been two week this store has not gotton back with the mother ship Verison to pay me back all the over charges. Had to pay the bill to keep them off today to prevent them shutting off my service. This is a bad store. Mother ship Verison needs to kick their butt into shape. read more

Izzy helped me get a new phone and was super knowledgeable about the process. Will be back for sure

If I could give these guys 0 stars I would. Absolutely useless. Not only do they have the phone in stock, they will not release it to me without an appointment, told me to call Verizon, Verizon told me to finish the process in store, so now I'm just over it. These guys suck period. read more

Scam Alert!!!!!!! This company will overcharge you for services that you will never use!! I bought an iPad at this location for WiFi only usage but they connect a phone line regardless and it comes with a monthly fee. Staff at store will tell you none of this but it's hidden in the contract very UNETHICAL PRACTICE!! Called them out some rude customer service person offers credit but the will transfer you to someone with a script saying they are with Fraud and it's written into the contract regardless if staff told you nothing it's not fraud. You send some sorry response it's starts with the company Policy that is unethical look at yourself save your bullshit apology fix the wrong stop covering it up read more

Bad customer service and they just push you to call the Verizon number. Was waiting in the store forever, then when they had me call the customer service number I was on hold for another hour. Two hours later, two people hanging up on me and five reps later nothing is better. I suggest everyone go to another carrier. I have been with Verizon for over ten years and it's terrible now. Leaving Verizon asap read more

Terrible experience, I went in to get a new iPhone and the person helping was more worried about trying to up sell me than the actual transaction. He was really uninterested in helping me, he went as far as adding an iPad to my bill, which I had not asked for after I declined his push to get an additional iPhone. He rushed me out without my new phone being activated and managed to up-sell items that I wasn't there. Additionally when I asked to bring down a charge that was more than the online advertised amount he said he would only do it after two weeks of me not returning the phone (guessing that's when his commission comes in). To make matters worse the new phone didn't activate and he disconnected my phone line. I should of gone to Best Buy for my new phone purchase, beware they will try to hustle you at this store! read more

Horrible customer service! The healthy lady store manager here was not courteous at all to customers. Later I saw online that in general Verizon customer service is not good compared to other carriers. I was thinking of opening new business lines with Verizon but now will surely look for other carriers, and cancel my personal lines as with them as well. read more

Huge shout out to Jorge. -10/10 Condescending sales people who are completely rude and don't care about you. I came in knowing I was going to walk out with a phone no matter what. I left with a phone and the worst customer service experience I have ever received. I knew I wanted the iPhone 8+ and I already purchased a case and screen protector online. He was trying to sell me more, which I politely declined. After I declined, he was definitely annoyed with me. I could tell with the way he was talking and behaving. He tried to sell me a $60 dollar wireless speaker for $100 with a discount, I told him no and he kept insisting. I will NEVER step foot in here again. I got on with CS over the phone and they took care of my activation fee without making me buy anything. Jorge was laughing and joking around with the other people and ignored me when I tried to get his attention. Go to the Milpitas store. Shoutout to Ryan and Megan, the CS over the phone was great. read more

You guys suck, pathetic customer service. i was charged for services that i havent even used, i dont even have a verizon account still they sent me a bill for services charges. read more