My first appointment with Dr. Steenbergen was a positive experience. I arrived, signed in and…read morewaited no more than about 5 minutes to the actual appointment time. The waiting room is huge, but I think it belies the short waiting time. There have never been more than half a dozen people in the waiting room, some waiting for lab results after a consultation. The staff is pleasant and professional with a couple of exceptions. Dr. Steenbergen was welcoming, polite, professional and thorough. He listened to me and provided his assessment of some treatment options I suggested. Although our discussion was interrupted a couple of times, I felt I had his full time and attention for the duration of the appointment. The physician assistant, Joel Westbury, is also excellent. In fact, I might prefer to see him in the future rather than Dr. Steenbergen. And particularly when there is an urgency for an appointment, I was able to see Westbury much sooner than Steenbergen. Also, there is a phlebotomist on staff which negates the need to go downstairs to the in house lab. The practice appears to be fully computerized. Prescriptions are electronically transmitted to the pharmacy of my choice. After each visit I receive a printed summary of the visit by mail for my records, including any procedures, vitals, and prescriptions.

The staff is very friendly and efficient. We got checked in immediately and barely had to wait to…read morebe seen. Once were called back, the facility was very clean with up-to-date furnishings and equipment. Every wall was covered with fun decor geared towards children (& those who are young at heart). They got my daughter's vitals and immediately began gathering the imaging needed for her appointment with Dr. Hartman. The doctor was thorough and answered all of our questions. We were in and out in under an hour.

I took my mother here to have wrist surgery with Dr. Usmani. The admissions team was very…read morewelcoming. After registering for the surgery, we had a minimal wait before we were whisked away to a pre-operation room. My mother's pre-op nurse, Erin, was nice and readied my mother for her upcoming procedure. They estimated the surgery would last 65 minutes and that was about the time I sat in the lobby/waiting area. They offer free coffee and a soda and snack vending machine. Dr. Usmani checked in with us before the procedure. Afterwards he explained the process, the success, and gave me instructions for her recovery. The post-op nurse, Cara, was equally as nice. Erin stopped by to check on her afterwards as well. Cara was very helpful in assisting my mother get into the restroom and the car. My mother had surgery on her foot the previous day, and it had affected her mobility. We had a great experience at this location of OrthoIndy. I would come here for future surgeries.

The staff at OrthoIndy are very polite and patient. They had me signed in and no time flat and…read morewithin a matter of minutes I was being called into the back waiting room for my MRI. Overall, it was a great experience

Steer clear of this place, they care zero about the patient but only about making money! I was seen…read morefor an inflamed nerve in my leg and given a prescription. The medication lasted 9 days after which the pain started to return. I called them on day 13 to have them renew my prescription or get me another that would eliminate my pain. I was told that their policy was they would only prescribe a new medication within 9 days of being seen and I would have to come back and pay another $179 to address my issue. My prescription didn't run out until 9 days passed! They also said my NP who prescribed my medication was off that day and and another attending would not write a script without seeing me first for another $179. What... I guess the other attending couldn't read my file, or even make a phone call to the NP??? This place is nothing but a money grab, forget being cared for like they care about you, it's all about the money!!!!!

This place is fantastic! I saw doctor Ted who took a lot of time explaining my medical condition…read moreand gave me choices about how to be treated. He was very thorough and efficient and listened to what I had to say and answered my many questions. He even has a good sense of humor, which is rare for doctors. He did not act like he was in a hurry and just wanted to get me out of the office like most of them do. He encouraged me to call or come back if I had any problems at all. Very good experience here. I would highly recommend it.

Had to come in for a check up on my thyroid, had a biopsy years ago and this is just a part of the…read moreroutine. They are prompt but friendly and I've always had different techs when I go in, but they are friendly and professional! If you have to have imaging done this is a great place! They also get the results out very fast!

I have been here a few times and each time they have been very friendly. They are pretty quick with…read morethe service and will explain to you if you have any questions. The office space is very clean. You can do a walk in or do an appointment depending on the type of service you are getting done. Today I had Peggy who did my service and she was very friendly and would ask if I need a break or anything.

Ryan was very detailed and thorough in his explanation of my fiancé's test result which really…read morehelped to put her at ease. Great experience here and we highly recommend it!

I had an endoscopy and colonoscopy here in early December. It was my first time having either…read moreprocedure, as well as my first time ever being sedated (I'm in my 40s). To say that I was nervous was an understatement. When I checked in, they had a sign posted that several of the doctors were running about an hour behind, and then the person behind the desk made sure to tell me as well. Not exactly what someone who hasn't eaten in 24 hours wants to hear, but there's not really much you can do about it. When they called me back and took me into the pre-procedure area, I must admit that I started to panic. It was VERY crowded. Lots of beds sectioned off with curtains, nurses/anesthesiologists/doctors walking around, blood pressure monitors beeping, etc. If you're nervous about medical procedures, just steel yourself that it's going to seem chaotic, and you may be tempted to run out of there. The nurse who was working with me told me that it was a very time of year with everyone trying to get things done before the end of the year, so it may not always be like that. My nurse was very friendly and reassuring. I also had another nurse come by to put in my IV, the anesthesiologist stopped by to ask me a few questions and see if I had any concerns, and my doctor also came in to say hello. Before long, they were wheeling my bed into another section of the building and had me in my procedure room. There was music playing and the nurse made sure I was comfortable as we were waiting for the anesthesiologist. She came in, said she was starting the meds, and then I was out. Everything was uneventful, and a nurse from the office called me the next day to make sure I was feeling ok. I don't wish to have to use these services often, but I wouldn't hesitate to recommend them to others.

Excellent care, facilities, meals, staff. Seemed like weekend staff were not quite as diligent as…read morework week teams but overall my experience was very good and I would highly recommend.

It's here! Day of my surgery at St. Vincent Spinal Center with Dr. McCanna…read more Pre-Op in the Spinal Center, at Entrance 8, covered everything well last week and I returned to the same location today. Surgery check-in went quickly and the wait time for my surgical nurse was only 5 minutes. She was very pleasant and reassuring. Everyone I dealt with was so kind and very friendly. The nurses and doctors explained everything before it happened and made the experience less stressful. Unfortunately I had a small issue during surgery requiring my stay to turn into an overnight hospital stay. My hospital nurses were nice but a little overprotective, rules...they had to follow. My stay was uneventful and I was released the following evening which went smoothly and fairly quickly. I highly recommend the Pre-Op team at St. Vincent. The Pre-Op visit, labs taken care of, and knowing exactly where I needed to go day of surgery certainly relieved some of the anxiety.

Care was fast, efficient, and friendly on a Wednesday afternoon. Staff was cooperative and eager to…read morehelp. I felt well taken care of.

I went in while experiencing a miscarriage. I arrived at 7pm and was told that an ultrasound tech…read morewas on call and had already been called due to another patient experiencing the same symptoms that I was and needing an ultrasound as well. I was told that once the tech was called, she had an hour to report in so it may be a wait. From about 8pm when I was moved to the ER side (apparently required due to needing an ultrasound), I was left in the room and would leave to go out in the hallway and check in with nurses to find out when I would be seen or any updates on the tech arriving. I did this about every half hour since I had been previously told she had an hour to report in. The tech finally saw me at 12am. During the ultrasound, she had constant phone notifications sounding off and distracting her from the procedure. At one point, she had me (the patient) hold the transvaginal probe inside of my body so that she could respond to her phone. I was already quite distressed due to the nature of going through a miscarriage, and this made it much worse. The cherry on top was the bill I received. $3400 (after insurance claims). $2000 of this portion was just due to having to check into the ER (to not be seen whatsoever) but just to have the ultrasound in that ER room. Just beware before coming here. The doctors and nurses are kind, but "on call" does not mean much to the techs. Also, beware that you will end up paying thousands if you step foot into their ER (even if no testing or care is done via ER services).