Worst quest experience I've ever had. Had an appointment at 9:30 and have been waiting for an hour…read more Can hear the lady talking to the patient in the room as if she were a doctor...current patient has been in the room for over 30 minutes. Blood draws should take 5 min tops. This is ridiculous. Will never come back to this location again.

I requested an appointment online before coming and would be in the area. I was lucky I wasn't…read morefasting so the appointment was easy to get. I arrived early and was taken back within 15 minutes. The lab tech was efficient and not much of talker. No complaints there

I went here to get a drug screen for employment. It was on a list of places near me printed out by…read moremy future employer. I am glad I was able to go somewhere close, but I wouldn't go back again. There's something too casual and too run down about the place where you question things. I don't know if they do blood work there, but I would never get my blood taken there. The two people I saw seemed to both be about 19 years old. They were very nice and polite, but just again like me questioning if everyone knows what they're doing. The bathroom door was supposed to be able to close and lock, but a few seconds later I found it hadn't locked and was a few inches open. I could barely get it to stay closed. It's just not one of those regular professional lab places I'm used to where everything seems super hygienic, super clean, super up to date.

My review is for fastest labs in south Austin on packsaddle pass…read more I see now why the lady was so defensive when I asked about when results would be in telling me 24hours like I told you on the phone .and why Elisha knows nothing about anything. He doesn't want to be held to any kind of expectations. wish I could go below zero. When someone is adopted and has had a deep longing to know who they are where they come from and find the family the belong to. That is a deep emotional part of them that you should never be allowed to toy with. I told u why I was buying this for my husband. Sixty years he's wanted to know where he came from. I asked you many questions and you led me to believe that this would tell him things like 23and me advertises . REPETEDLY ASKED U. and u led me to believe that he would know things about himself . WE GET ONE HALF A SHEET OF PAPER THAT HAS ABOT TWENTY NUMBERS ON IT. IT IS COMPLEAT GIBBERISH TO ANYONE EXCEPT SAYS HES Caucasian WHERE IS BLOOD LINE IS FROM. if I could stand in front of your building and tell people who u are I would .but I have a job.i have to make up the 200$ i threw away when I paid your company for trash. U SHOULD BE SHUTDOWN. U SHOULD BE FINED. U SHOULD BE SUED. AND U MAY STILL BE toy with someone's heart like that u could cause a suicide. You certainly caused a horrible Christmas present and made our Christmas very disappointing and very sad. You have no right to hurt people this way I paid $70 than other company's charge,more to ur company for the ability to get me info by Christmas . As it WAS A GIFT. He was so excited like a kid thinking he would know his nationality and things about his genetic markers Instead it says CAUCASION and a bunch of gibberish. I'm reporting you to every agency I can. I'm reviewing you any website I can find. U made misleading assurances to get our 200$i will be sure that everyone knows ur a rip off u are going to loose way more way way way more than $200 dollars I promise u that . U ruined Christmas and broke someone's heart. Proud of yourself?

Was pleasantly surprised with my experience at CPL -- the lady at the front was very nice and…read moredirected me to the check in area. Didn't take more than 10 mins after that to be seen and get my blood drawn. The nurse who drew my blood was also very nice. Something I noticed is the needle they used was a lower gauge (bigger needle) than what I'm used to; it was a little painful while waiting for my blood to drain and left a good sized bruise on my inner arm afterward, but otherwise my experience here was good! Plenty of parking right out front in the shopping area as well.

I went to CPL on Brodie Lane to get some blood work done…read more I parked in the parking lot and then walked in. I didn't have an appointment but luckily they take walk-ins. I spoke with the person working at the front desk and she told me to sign in. They would call me when they needed my information. So I signed in on the tablet and took a seat. After about 5 minutes the person working at the front desk called me up. She took my insurance and Drivers license and made copies of them and then returned them to me. After that I sat down and waited. I waited for about 10 minutes and then a woman called me back. She did an excellent job getting my blood. I didn't feel the needle at all and felt comfortable because she talked with me throughout the process which made it go really fast. Overall it was a good experience. Plenty of parking, very friendly service, and an excellent phlebotomist.

Went in for a drug test, it's chill, fast and they seem to have some good deals for other stuff…read moretoo . The place was clean too .

Great place to get a rapid test for travel - $89- and Raul was very helpful. Much appreciated.read more

I literally HATE getting blood drawn bc I typically faint but this time Dreama made it easy breezy!…read moreShe is the best clinician I've ever had.

I booked an appointment online and didn't have to wait at all. The person who took my blood was…read moreefficient and very nice. Clean environment. Easy in and out, I would come back here again for any bloodwork.

go here for my blood tests. walk ins accepted and there's always a wait, but not excruciatingly…read morelong. the blood tech person always does a good job and she's fast and doesn't hurt me.

Horrendous system, inefficient, slow. Not well staffed and existing staff don't take you in order…read moreof when you checked in. Even though everything was done including my paperwork & insurance steps, I literally saw five others who came in /checked in/ did paper work after me be called before me. Deeply frustrating. And during a Sat rush they had not enough people in the back to draw blood compounding wait times. This place is the pits and the people have no empathy either. Zero stars.

The sloooooowest of all locations avoid this one and go to Brodie lane instead! They move like…read moreturtles. Brodie lane 5 mins away has a fast and efficient team.

I have been using this CPL location for several years, twice a year. Always receive great, kind…read moreservice and the technicians are excellent. They never bruise me. They are always well staffed and only once when the waiting area was packed as I watched it fill up very quickly, I had approx. a 20-minute wait. Everyone seemed to have the same scheduling needs, and they were handled well.

I ordered some tests and went in to Quest Diagnostics on W Anderson on 6/2/26. it was almost 2…read morehours before my urine and blood samples were taken. A couple of days pass, I thought they would mail me my result but when I didn't receive anything I called customer care and my test result was mailed to me, only to notice that it was stated on the result that the lab spilled my urine sample and couldn't conduct the relevant test. they didn't bother to call to inform me about this. however I had a friend drive me about 8 miles back to the lab again on the 6/8/26 to give another sample. I would expect the lab would be sorry for their negligence in spilling the sample I previously gave and take my sample again without wasting my time, but boy was I wrong! the staff were borderline rude, they told every cock and bull story to avoid doing what's right. I was literally told to go call customer care again and ask customer care to reorder my test or I pay for a new test. after I challenged them, they told me to wait they wanna talk to their supervisor and I was there waiting for over an hour. after more than an hour the staff dealing with me left the lab maybe for her lunch break Im not sure, but on her way out, she told me the other staff would handle my issue. she left and came back about 30mins later I was still waiting, nobody had done anything about my test they botched! it was after almost 2 hours they called me in to give another urine sample. In all the treatment I got was horrible, you don't botch a service to a client due to your own negligence and then they come around a 2nd time to help you fix your mess and you proceed to treat them like shit! that's exactly my experience at Quest diagnostics, 2525 W Anderson.

I'm a bit of a wuss when getting bloodwork done and am very prone to passing out especially when…read moresitting upright. I also have very tricky veins and it takes most phlebotomists a couple tries but Jane knew exactly what she was doing. She had amazing bedside manners and got it first try with no pain. I was in and out within 15 minutes. Would definitely recommend.

First time coming to this pro metric center and it was a smooth process. It's a nice flat first…read morefloor facility so it's easily accessible and detectable. There are two bathrooms and waiting room with full of lockers. Four big lockers and others are small. During the exam the temperature in the room got slightly hot and you can feel the music from the other facility but it was a small matter. The staffs are nice and let me go and out of the exam rooms easily for my break times. Overall, it was good!

This was my first time here as I was scheduled to sit for a 4.5 hr exam. I was scheduled to take…read morethe exam at 8 AM but showed up around 7:30 AM as it doesn't hurt to give myself some wiggle room. Boy am I glad I did as there were already a few people in front of me and I learned that if you weren't checked in before your exam cutoff time you can actually be denied from testing, yikes! So for those who are scheduled try to show up early if you can. Also, this location is QUITE strict and I found out the hard way that you can't wear any windbreaker material clothing so be sure to wear a cotton based one and preferably without pockets. Unfortunately the only jacket I had was this material but luckily I found an approved jacket in lost in found. Yes, I had to wear a stranger's jacket because otherwise I would be freezing cold without it. Oh and when I say freezing I mean this place is chilly, I think they said they keep the place at like 65. So, if you run cold like me be sure to bundle up in a cotton based sweater and pants. Also, be advised that each time you enter the testing area you will be screened as if you were going through TSA security. Actually they were more strict than TSA because in addition to being scanned by a metal detector, you have to put all pockets inside out, pull up your pants and shirt sleeves, and if you wear glasses they make you take it off to examine. Yeah, this place doesn't mess around when it comes to cheating! Oh and for those who are sensitive to noises, definitely bring some earplugs as the noise cancelling headphones provided didn't seem to block out much for me. This was quite distracting because not only were they tight fitting but I could still hearing my neighbor clacking away! Luckily despite all these snafus I still passed my exam so yay, but I do hope my experience helps some future test takers.

My health provider uses Lab Corp and I went here for a urine test. It was fast and friendly but had…read moremultiple computer issues causing delay. I had no other option per my heath provider. It's tucked away by the pharmacy.

The very worst experience I have ever had. I didn't get the woman's name, she wasn't wearing a name…read morebadge. She had an attitude the second I walked in. Wouldn't take my lab paperwork and then got mad when I said you haven't done anything I needed. She took blood from the arm I asked her not to, she had to redo the bloodwork because she didn't bother reading the paperwork, took her FOREVER to process the sample bottles I needed. She has nothing to put a huge amount of sample bottles and I had to walk out with a toilet hat and stool sample bottles piled in my arms. I get the email my results are ready, days I have to do them ALL OVER because the 5 vials of blood she collected wasn't a sufficient specimen. This woman should not be working with the general public or in any type of healthcare setting. I'm making an appointment to go back and tell her exactly how I feel and I am in the middle of reporting her. I'm goin to do everything I can to get her fired.