Pampering I must say!…read more I have been coming to the Hand and Stone Miami Lakes for a few years now. I have been a member on and off a few times. I can't seem to stay away. My original Facial Girl left a bit after Covid... but I've been seeing Claudia! ( but all the techs are amazing) Claudia would be my preferred she is just amazing and knowledgeable. She analyzes the skin and provides options on the services that my skin may benefit. My skin is VERY sensitive so many times I'll choose for the sensitive skin care products ( that's like $20-$30 additional upgrade) . The facial includes extraction of white/black heads, scrubs, moisturizer. Even an upper chest /shoulder massage. I tend to always fall into " I want to get pampered" so I tend to upgrade my services. Facials I will upgrade with something like the LED light (red or blue) I have requested combination and the tech has accommodated my needs with both!! I've upgraded my facials cold stones that feels amazing and helps with puffy/redness. (Me) As for my Massages my lady is no doubt Lydia! She is excellent! She will ask on your expectations and she knows how to target the tense shoulders! She is firm but won't leave you sore. Oh! With my facial service last week with Claudia I mentioned to her if any services that could be added for my sore feet. She recommended the "Foot Treatment" that targets tired soles and restore step. That includes a foot scrub, massage with lotion. ( totally helped me) I would recommend as an added service. Back to Massages... well I have upgraded my massages with CBD oil , aromatherapy, hot stones (amazing) . Highly recommend adding the mini or the Himalayan Salt Stone. Feels so healing! At the end of the service you are offered water or tea. The front desk girls are friendly. Parking free and plenty near the front door. Also they have accommodating hours Sunday-Saturday 7 days a week from 9am to 9pm. So it works with busy schedules and preferences on the relaxation time. If you can it's definitely worth becoming a member! The points earned are an extra bonus to add services!

It felt like a 5 year old finger-painted on me with massage oil. No technique, no understanding of…read moremuscle anatomy. Worst massage I have ever received. The answer isn't another massage therapist--it's another massage company. Clearly this one does not hire quality or spot-check the quality of massages offered.

I had a great experience at this salon! Channi was great, she made sure the shape, color and…read morefinish were exactly what I wanted. Staff was friendly!

Came here for the first time to get my nails done for my birthday. Pamela was my tech and she did a…read moregreat job! My appointment was at 12:30 so it wasn't busy however I was there for about 3 1/2 hours. A little long for a mani and pedi but the quality is A++

I love this place, but I have to give it 3 stars because they NEVER attend me on time. It doesn't…read morematter what time I come, I always get attended late. I came in on Thursday for a dip manicure and regular pedicure. My appointment was for 5:15 and I got a text that my nail tech was running 15 min late because she was backed up. I go there at 5:30 and the front desk tells me that my nail tech will be done in 10 min. I was already a little annoyed. I didn't get seated till 6:30!!!!!! I work from 6am-4pm, I am exhausted by the end of the day. For them to have someone waiting an hour and 15 min after their scheduled appointment is very disrespectful. There policy states that after 10-15 min your services might not be guaranteed......well how about how long my nail tech takes. If they're only taking appointments and no walk-ins then I expect to be attended at the time I reserved. The service of this place is so great, the staff is nice and the owner is very sweet and front desk is very attentive.... but it's such a shame that they have no concept of time or care about how valuable someone's time is. . This needs to be an issue that gets fixed ASAP

I have been coming to this salon for the past 3 years or so. Let me start by saying…read more that the place is beautiful. The owner keeps it up. It's always clean, the nail polishes are well organized and the staff is very professional. The nail tech that I've been going to since I started is Julie. She does an amazing job with my hands and feet. She's sweet, funny and very professional as well. I highly recommend her and the salon if you are looking for a place to do your nails. You won't regret it.

I was really looking forward to my appointment, but unfortunately, my experience was frustrating…read morefrom the start. After booking and paying a deposit, I received a call stating that the time and service was incorrectly scheduled. On top of that, I wasn't even asked about the service I selected (Color Package 4, the highest package) to ensure everything was set up correctly. To make matters worse, while I was initially able to book a later time online, I was then asked to come earlier. This was fine with me, and I was told the technician would stay, and we wouldn't finish until 11 PM. By this point, my hair (or myself) hadn't even been seen yet. I understand that prices can change, but this situation made it hard to enjoy the experience, especially as a busy mom who rarely has time to pamper herself. Additionally, while the website recommends a consultation, the call felt more like reading the rules on the site rather than a personalized conversation, which I did take the time to read as it has taken me some time to try and find a new salon that is closer to my home. Better communication and a more thoughtful approach would have gone a long way. Overall, I hope the business can improve its customer service and communication so clients feel valued before they even arrive.

Jocelyn is a wonderful stylist and very polite…read more Unfortunately I did have to look for a new salon. LMG calls to change my appointments 70-80% of the time. Appointments I make 3-6 months in advance. They request I change my appointment to accommodate other customers. I generally agree to change my appointment. Today I called to change tomorrow's appointment last minute because I was in the ER Sunday and my doctor called to see me tomorrow at 8am. My appointment was at 9am. They wouldn't even offer to give me 15min grace period which is pretty standard. I was charged the cancellation fee. I would be fine with this policy if I did not have to accommodated them by changing my appointments as often as I have over the 3-4 years I have been a customer at LMG. If they require customers to cancel appointments more than 24hrs in advance then they must do the same for customers. If they move customers around to fit it more appointments often then they should allow a one-time courtesy of allowing the customer to change the day before their appointment. I would recommend trying a salon which offers better customer service to long time customers before booking at LMG.

I called on Saturday, 7/12, to see if they had availability for a pedicure, and they were able to…read morefit me in an hour before closing. I was visiting from out of town and had limited time in the area so I appreciated them accommodating me on short notice. The technician who started my service was very kind, but she mentioned a few times that she wasn't feeling well. Out of concern, I told her she could skip the polish and stop early. Later, I regretted that decision and called back to see if I could return to have the polish applied. The receptionist was not particularly friendly, but eventually agreed I could come back the next day, Sunday. When I returned, the overall vibe was a bit off. The receptionist and the new technician seemed cold, and it felt like there may have been some internal discussion about the situation. Nonetheless, the service was completed. Unfortunately, by today, Monday (7/14), the polish on one of my toenails has already chipped, which is frustrating so soon after the appointment. When I used to live in Miami Lakes and when I come to visit, I typically go to the other location by Veterans Park and see Magalys, and I've always had great experiences with her. They were unfortunately booked for the rest of the weekend. While I've had consistently positive experiences at their other location, this visit was disappointing by comparison.

Young brunette girl/ nail tec painfully destroyed my hands and nails looked terrible and started…read morelifting day after. She speaks Spanish. Avoid her work. She's ruthless and the owner apparently had her work through her lunch break so she took it out on me.

A gentleman friend whom is a monthly member of Massage Evny gifted me a service…read more Easily he was able to call and request his extra service to be transferred to me. All he had to provide was my contact phone number. Of course it helped since I was already in the system. Once upon a time I was a very loyal monthly member. I believe he paid a $10 transfer fee. Then Right away I took advantage of this gift. My body was screaming for a massage! I was able to schedule an appointment for the following day. The front desk asked me what type of service/massage was I looking for ... if a deep tissue or soft relaxing pressure. Providing her that I like firm pressure and was overdue on a massage she recommended me to see Sahily which focus on deep tissue massages. I appreciate that at booking time... I was asked on my expectations in order to find the best therapist for my needs. Sahily was very nice and she was great working on my tension areas. ( my whole body). She said I was very tense and lots of knots. I added to my service fully body CBD oil for an additional $30.00. It helps with inflammation. At the end of the service the front desk attendant comes out with recommendations that the therapist notices. In my case my whole body head to toe was in red that required attention. I was told also to consider some stretching which they offer as well. Recommends both stretching and then a massage in order to get into the tissues and benefit's. As I was tempted to join the monthly membership that has benefits of roll over treatments. Monthly or even every other month. I opted to hold off till next year. The only thing I was unhappy was with... is that somehow ... I think it was iodine got on my face and hand. I think that when I was lying face down because the sounding of my face was orange for a few days. Then I guess I touched my hands after touching my face. Besides that Sahily meet my expectations and the front desk staff was very attentive and friendly.

Extremely disappointing customer service. Two weeks ago I…read morewent to Massage Envy to redeem a massage transfer that my sister had given me about two years ago. Instead of a smooth experience, I was met with confusion and very poor customer service from the manager, Yessenia. She clearly did not know how to process the transfer and repeatedly she went going back and forth to her office trying to figure out what to do. It was unprofessional and frustrating to sit there while the manager seemed completely unprepared to handle a basic request. The massage therapist did a good job and the massage itself was enjoyable, but the customer service experience completely overshadowed it. It was honestly some of the worst service I have ever experienced. To make matters worse, my sister recently tried to transfer additional services to me again, and now we are being told it cannot be done because I received a transfer two weeks ago.( which was 2 years ago not now!!! ) We are getting different answers each time, which makes the situation even more frustrating and confusing. Massage Envy seriously needs to improve staff training and customer service. A company with this reputation should not be leaving customers feeling this dissatisfied and poorly treated. If I could give a negative review I would!!

I've tried the other Miami lakes location with different nail techs but this one by far is my…read morefavorite as well as Beatriz. She pays careful attention to detail and makes my nails very crisp and clean. I highly would recommend her for any shape or style!

I went over the summer as a last minute find with my grandmother for a manicure and pedicure. The…read morelocation was super cute. It was a quiet relaxing location. The decor was very cute and clean. Both me and my grandmother were very happy with their work. We loved their attention to detail and the time they took to do our nails.

I have been meaning to stop by for so long and finally got a facial from Christina the owner this…read moremonth. She creates her own skincare in-house and has extensive knowledge on any concerns you may have. I absolutely loved my results and the products I got to sample. I would highly recommend making an appointment and treating your skin!

3 years ago I choose the wrong person with my face, I was so traumatized that I decided to never…read moretrust an esthetician again until my sister in law Ashley kept recommending me to Selah Skin Studio. I finally decided to give it another chance. I am so eager to have trusted Yilian as my esthetician. My face felt so hydrated and refreshed. She was caring and informing. Everything was clean and cozy. I felt very relaxed. I can't wait to go to my next appointment. Selah also has so many other clean facial products the owner makes by scratch that can be bought. Your face will definitely thank you for it!!! I have so far tried their relieve face oil, peppermint lip scrub, vanilla+shea butter lip balm (MY FAV), pumpkin spice body scrub, and chickpea exfoliator. Literally a 10/10 . Will definitely be buying more. Thank you Selah Skin Studio!

I did my eyebrows microblading and it Looks so natural! I really love them!!!…read moreNo pain at all!!

This is the best place for all your beauty needs. I've been a client for a very long time and will…read morecontinue to be for as long as the services are offered. I only trust my skin to Ms. Garcia, she is the best. Thank you for always being so accommodating and excellent in your craft. Lots of love, Ony. Este es el mejor lugar para todas las necesidades de belleza. He sido cliente durante mucho tiempo y lo seguiré siendo mientras se ofrezcan los servicios. Solo le confío mi piel a la Sra. García, ella es la mejor. Gracias por ser siempre tan servicial y excelente en su oficio. Con mucho cariño, Ony.

I honestly don't even know where to start... I ended up at Nail Nova Salon in Miami Lakes after one…read moreof my best friends insisted I come here to fix a complete nail disaster from another salon (Fresa y chocolate in Doral) and when I say disaster, I mean it was a full-on massacre. My nails had been over-filed to the point where you could almost see the redness underneath, like one step away from breaking skin. The product was poorly applied, my cuticles weren't properly cleaned, and where they did touch them, they left them irritated and borderline infected. I walked in feeling frustrated and honestly a little down. But from the moment I got to Nail Nova, everything changed. Delia, the manager, took such amazing care of me from the start--super attentive, kind, and genuinely concerned about fixing what had been done. They even offered me cafecito (which, let's be real, already makes everything better ). And then Bea... she truly saved my nails. She assessed the situation and walked me through what we could realistically do given how damaged my nails were. Her attention to detail, patience, and skill were next level. She didn't just fix them--she transformed them. My nails look beautiful again, but more importantly, they feel healthy and cared for. You can tell they actually care here--not just about how your nails look, but about the health of your natural nails too. I walked in feeling like a mess and walked out feeling like myself again. Thank you for the incredible service and the amazing work. Highly, highly recommend Nail Nova Salon if you want professionals who truly know what they're doing and treat you with care

Wonderful customer service. The minute I walk in the staff made me feel welcomed. I really loved my…read moremani-pedi and all the colors they have available. Clean, tidy and a very friendly vibe, the staff were really sweet and ALL the nail technicians were friendly and professional. I highly recommend this nail salon.