There are honestly a lot of people in Windsor and Suffolk that this is their regular dentist. The…read morepractice has been there for a very long time and they hire doctors that are competent and professional. The real star of the show are the office staff and insurance professionals. A couple important parts of the process are though that you should make sure to have your insurance authorization done prior to receiving your care. I've been able to have reimbursement, but it's not an easy process.

The billing manager who claims to be one of the owners of the company is only in business for the…read moremoney!! I've always had good dealings with the dentists there and the hygienists, but when it came to the billing manager recently, who I believe is one of the dentist's wives in the position now, proved she is only for the money. She is horrible! I had been going there over 10 years and missed one appointment because of a legitimate reason. Always in the past, if there was an actual legitimate reason why and how come there was an appointment missed, I was not charged for it. But now with her in charge of the billing, policies have changed. I had only missed not even a handful of appointments in my over 10 years of going there and with I had a legitimate reason or missing an appointment, they would not charge me the $60 for the missed visit. She actually told me that once the charge is in the system, it cannot be taken out until paid! She is a liar and is not in it for the patient's actual best interest, but is only in it to make more money under illegitimate reasons. I'm going to miss the dentists and hygienists that I have grown to love going to because the newer owner and billing manager actually isn't even used to dealing with humans, but only numbers and money!!!

Wow! simply wow! The building felt homey yet extremely professional. The staff was extremely…read morefriendly, pleasant and thorough. More than happy I switched to their practice. All doctors and staff are just refreshing! Highly recommended- thank you Smithfield Family Dentistry - from The Happy Chef

This place is a breath of fresh air! (Pun intended) The…read morestaff is kind, friendly, patient and knowledgeable. They Ben called my insurance to get pricing before my appointment and make sure everything was in the clear. They were print for my appointment and the facility is clean and organized. So excited to have them as my new dentist!

I used to absolutely love Edinburgh Family Dentistry 100%. So much so I recommended them to…read moreeveryone I knew. Sadly, over the past two years customer service for the adults in our household has declined significantly. I'm going share as 4 stars, at this point it's really closer to 3 1/2 but they don't give you an option for that, which I'm torn since they do take great care of my children. Let's start with the positives: The hygienist and Doctor who work with our children are wonderful. They are gentle, kind, and patient. They have never pushed unnecessary treatments. They simply do their cleanings, make observations, and offer suggestions. Never had an issue with how our kids are treated. They even allow you to sit in the room with them. This part of their practice has always been excellent. The wait time once you arrive and check in is never long, I don't believe we've ever waited more than 10 minutes to be seen except one time when someone called out so they were short staffed. The office is also very clean. However, our experience as adults has been very frustrating. My husband was essentially "Ghosted" as a patient. He was contacted about moving his appointment earlier, which he agreed to only if his original appointment could remain in case he couldn't make it ( He was traveling for work that week). They canceled his original appointment anyways, and then later canceled another appointment because insurance was "asking questions" but no one ever followed back up with him like they said they would. In the end they dictated his schedule instead of working with it, and he never got his mouth completed after starting a deep cleaning. Recently they repeatedly kept contacting me during work hours asking for insurance information even though I had told them I did not have it on hand and would send it as soon as I could that day. The constant texts during the workday feel excessive and stressful. Another limitation is pain management, they only offer injections for numbing. If you don't numb well with needles like me they can't accommodate you. They won't even do my teeth cleanings until one tooth issue is resolved elsewhere. Scheduling is also a bit difficult, appointments are typically booked close to a year out, and although we tried to switch to their newer location, they told me they are still working on insurance coverage there so we're stuck at this office. Today was another example of the disorganization. We had a 2pm appointment and arrived 15 minutes early. The staff was in a meeting and kept all patients waiting outside until exactly 2PM. As more and more patients arrived for their appointments they eventually put a sign on the door telling people to return at 1PM even though it was already past that and they still weren't available until 2. It was confusing and frustrating especially for those who arrive on time and early. During cleanings you won't see the dentist for more than 5 minutes unless you have specific concerns. Overall, this used to be a 5-star office for us. Now it feels very inconsistent. Excellent for children so far.

The office staff is horrible at scheduling and notifying you. It took several months to schedule my…read morewife's first appointment in 2025. After that appointment and becoming an established patient, Edinburgh Family Dentistry in Chesapeake could not schedule her next appointment until 2026. She asked them, aren't cleaning supposed to be every six months? This office said yes, but they do not have any availability, and my wife could be put on a cancellation list for an early appointment. When it came time for my wife's appointment this February 2026, this dentist's office called my wife three hours before her appointment and said her hygienist was out sick and they had to cancel her appointment. She asked about seeing another hygienist, and they told her they are short-staffed. Edinburgh Family Dentistry makes sure to inform you that you will be charged a late or no-show fee if you do not give advance notice within 24 hours of canceling your appointment with them. My wife asked when they will be able to schedule her for the next cleaning appointment, since this cancellation by the dentist's office, they said February 2027. My wife said that would be two years without seeing a dentist, but the office staff didn't seem to see a problem with that. If you are an established patient, you would think you would be accommodated after the office canceled your appointment, which you made a year ago. This is absolutely ridiculous and unprofessional. Maybe Edinburgh Family Dentistry should have thought twice before opening their Moyock office until they figure out their staffing problems, or maybe pay their hygienists a better wage to keep their attrition rate down. My wife did like her Dentist, but hates that she must deal with an office staff that is clueless to patient needs. In response to the owner's response. This is not a misunderstanding. It appears to be an ongoing issue with Edinburgh Family Dentistry. See Traci Gray's & Anne Buckner's one-star reviews from one & seven months ago. They both had to experience the same one-year extension befall them. It's clearly an unwillingness to train your obtuse and unenlightened office staff, which resulted in your colleague, Dr. G, losing a patient.

I was referred to Dr. Thompson by a friend. I visit Courtland at least once a year and I got an…read moreappointment and the three top front teeth need to be filled and resurfaced. In NY the dentist only want to sock you with Porcelain Veneers which costs thousands of dollars. I explained my plight with the doctor and he said that he would remedy my teeth. Well...he did an excellent job! I'm not embarrassed too smile anymore. I will be getting additional treatment there for sure.

Ever nice and comfortable, not to Judy, very help full and educated me about my dry mouth, plus…read moresuggested a nice tooth brush.

This was one of the best dental experiences and god help me for forgetting there names but who ever…read morethe two nurse doing my dentistry at 11-12am on 6-11-21 they were a complete joy to be around and talk with I would like to compliment them on there speedy and all around friendly manner of conducting my appointment. -Alexander LeBoffe

I always feel welcomed here by the staff and especially by my hygienist Stacy. She is very…read moremeticulous, which helps when the dentist comes to do his assessment. With their help, I have been able to make better decisions regarding my oral health.

We are new patients at New Town Dental Arts and couldn't be more pleased. The office staff is very…read morehelpful and kind. They keep several slots open each day for emergencies, and adjusted their appointments to get two of my kids back to back appointment times for our convenience. Two of my teenagers have now seen Dr. Springmann and have been very happy. My son needed a filling and is tricky to anesthetize (odd nerve patterns he got from me). Despite needing an extra shot, he was very happy with Dr. Springmann, reporting nothing but care, patience, and professionalism. We are new to the area, and sometimes it's hard to find a dental provider that works for a family. I am very thankful that we found this practice first.

Update, Appointment for January 2026 was rescheduled for September 2026, reminder I first made…read moreappointment in August 2025. Today August 17, I get a call that my September appointment needs to be rescheduled! I'm like is this place for real. The lady that I spoke to said she can't control the staff leaving. She had zero empathy or a caring tone whatsoever. I told her forget it.. Run from this place they'll leave a comment here call and we can discuss his. You should not waste your time. If you make an appointment here make another elsewhere as a back up. I would never ever recommend this place and I'm sure I'm not the only person this has happened to. They leave a blurb underneath your review but what would they do! Nothing! Absolutely nothing!

Always have a good experience here! Dr Cook and his staff are top notch people and treat you like…read morefamily.

Dr. Cook.made a mouth piece for my night grinding. It did not stop my grinding, instead caused more…read moredamage to my teeth. Once I switched to a soft mouth guard my tooth chipping g ended. The oral hygienist was phenomenal, empathetic and professional. Dr. Cook has a terrible chair side manner and too flippant and accusatory towards the patient. I went to him for ten years and I am done with him. Iam going to a dentist that cares for my health and well being.and not just making money. I will not be back.​

We had a preexisting relationship with Dr.Boyd. My husband has done work for her and he's been her…read morepatient for dental work. Another member of her family was near and dear to me through my early adulthood and through the loss of our son 6 years ago. My husband recently had a crown come off which uncovered significant decay. This was work she had previously done for him. He went in to see what could be done. He needed an extraction, bone graft and resin. He did not want a full work up as he wasnt having issues with any other teeth. Dr.Boyd does not take our insurance so we pay out of pocket and he wanted to keep things reasonably priced. He left that day with a price to get the tooth fixed and made a brief statement of "hey let me know if you guys need any work done and we could work out a barter". Again...preexisting relationship, he's done work for them before. Not really a weird thing to say from one business owner to another. He calls a few days later to schedule the work after looking into some holistic dental options and decided he would rather go with who he knew. They weren't able to get him in for a month but he committed to scheduling anyway. He asked out of consideration of their business what the cancellation policy was in the event he found someone to do it sooner should the pain worsen. This is a tooth that is infected with no crown to cover it. They immediately met him with a refusal to schedule because "he has another dentist". He explained he doesnt have another dentist but was simply stating that in the event the tooth gets worse he may need to get in sooner somewhere and wanted to be considerate ofntheir cancellation policy. The girl on the phone stated she "did not believe him and they werent going to see him as a patient at all anymore." She was incredibly unprofessional and ugly. In any other professional setting she would have been fired but this was Dr.Boyds relative. I went up to the office in hopes to speak with her or Dr.Boyd and remedy whatever miscommunication had occurred. I ended up speaking with the male that works the front desk. They painted my husband in a such a demeaning light because of his barter statement and unwillingness to have all of his teeth worked up. He is one of the most honest, kind, filled with integrity persons you'll ever meet. A successful and well liked business owner. When I went to the office I honestly thought there could have been miscommunication between the relative and Dr.Boyd who supposedly supported the discontinuation of seeing my husband. I found out there was none and it was in fact decided by Dr.Boyd. I remained very kind and calm because thats how you should treat people. The man at the front desk would not look me in the face. He wouldn't answer what he meant by "muddy legal waters". I asked what they expected someone in pain to do if Dr.Boyd can't get to them soon enough because the response on this date was literally we refuse to see you as a patient anymore ever, but it had already been decided they would not see him or justify or reason anything else. We have been wildly caught off guard by this experience. It honestly felt like they elevated themselves above my husband. Like they cared more about lining their pockets than the pain the patients are in or honoring peoples medical choices for themselves. This has not been our experience before so understand that you could also be treated this way at some point. Regardless we're relieved to uncover this truth so we can find somewhere else with more integrity and compassion for their patients.

My last review was removed. I came in for a cleaning. Never…read moregot it. Felt like I was scammed. They do all the insurance chargeable tasks and procedures. Then refer you out to "deep cleaning". The next group does all the same chargeable tasks and procedures then sits you down to set up payment plan Dr Boyd's depth measurement on the gums were twice what The next office came up with, although I was assured that I would need deep cleaning and regular cleaning for the rest of my life....and an appointment can be set when payment plan is signed,but not sure how much insurance is going to cover...scam It would be a total of 6 months by the time I would make it in to the chair for a cleaning. My teeth are fine. Somebodies have collected insurance payment but offered no real service to patient. This feels a lot like a scam We shall see if this gets removed

A+ DENTIST! My elderly mother needed urgent dental care in Williamsburg (broken front tooth) and…read morecould no longer travel to her dentist of many years in Virginia Beach. I found Dr. Stensland online and recommended him to her based on the many five-star reviews. Dr. Stensland and his entire staff were OUTSTANDING in the care they gave my mother. She was seen very PROMPTLY and was WELCOMED like a member of the family when she arrived new to their office, putting her at ease immediately. Dr. Stensland did a thorough assessment of her overall dental health as well as her acute issue. His COMPASSION and EXPERTISE gave my mother comfort and confidence. Dr. Stensland treated mom's broken tooth with GREAT CARE, and she is very PLEASED with the outcome. I highly recommend this dentist and dental office. The EXCELLENT Yelp reviews are quite well earned!

Dental service --cleaning --Nash was very professional--Dr Steve was very professional and…read morepleasant--also Lisa --The ladies are very friendly and professional--very helpful--