After the third attempt, I just can't write anything positive about the current service here -…read morewhich has since changed ownership hands. I don't know if it's just a quirk of the industry, but I'm tired of carpet-cleaning people promising they can remove stains (and not giving me an accurate assessment of the damage) and then, when said-stain is still there, making excuses about why it cannot be removed. Well, it took three tries, but I've learned my lesson! Now, every time I walk by that stain, I'm painfully reminded of the ineptitude of service. Even the first time, which was just a routine cleaning, was disappointing. The carpet was drenched in water, to the point that it took three days in the middle of summer to dry completely. When I search for vendors locally, I usually rank by rating on Yelp. This place consistently came up, which is why I kept using them. If nothing else, I hope this review serves as a reminder (even to myself) to pass. There are other service providers I would recommend...I just wish I could remember their damned names.... :/

While the service we received was fine, the experience was not positive…read more Pros: The price was reasonable, the carpets were not left soaked, and the cleaning appeared sufficient, although there was an old stain that wouldn't come out. Cons: Racist comments. He made several comments how "badly" Mexicans and blacks decorate their homes. He also talked openly about his political opinions, which I found to be highly unprofessional.

This place participated in a LivingSocial deal which is a scam to nickel and dime those who…read morepurchase it, once they are in your home. The deal was for 1,500 square feet of carpet cleaning. As soon as the cleaner was in the door, the little extra charges started adding up. Silly me, when I purchased Carpet Cleaning, I assumed that meant they would clean my carpets. Apparently, vaccuming is not included and would cost me an additional $35. WTF? You would think they would at least mention that when you make the appointment. Nope. My carpet area is not nearly 1,500 square feet, but I would have to be charged an additional $5 per stair to do the stairs (which racked up to an additional $60). And, because there are a few stains in my carpet (which is why I purchased the damned thing in the first place), it would cost an extra $60 for those to actually be removed from the carpet. So, the $59 I spent on the LivingSocial deal (supposedly a $286 value) includes what exactly? Getting my carpet wet? Everything else was extra. Ridiculous! I understand that companies don't make much money off a LivingSocial type deal. But, it is an opportunity for them to advertise and drum up new business. I purchased the LivingSocial deal to determine if Hector's was a company I wanted to use for my future carpet cleanings. Obviously, I will never be calling Hector's again.

Hector, does a great job and guarantees his work. He installed carpeting in our stairs. The stairs…read moreare old and beat up but he made them look great. Months later a few places worked loose and he immediately came out and fixed them.

I've worked with a number of carpet cleaners through the years and I rarely feel like I get good…read morevalue for my money. But Josh with True Clean is one of the exceptions. Not only do I find his services to be a good value (and a lot cheaper than many of his competitors), Josh does a thorough job and only uses bio-friendly materials. He shows up on time, doesn't cut corners and is always willing to educate clients about things they could do to preserve carpet life. If you have kids and/or pets, carpet cleaning isn't an option - it's a regularly scheduled event. Do yourself (and your carpet) a favor and get Josh scheduled on your calendar.

I love Brian at Linc's Carpet Cleaning! He always answers the phone, always returns messages, and…read moreshows up right on time. Linc's is affordable and respectful of your home. Professional in every way. I wouldn't have anyone else clean my carpets.

I've used Links Carpet Cleaning for years. Whether it's for general bi-yearly carpet cleaning to…read morekeep carpets fresh and warranty in tact, or water extraction and carpet dry out when our sprinkler valve flooded basement, furniture cleaning, tile floor grout cleaning, cleaning carpet before we moved in to our new home OR cleaning of carpet in a rental unit, Brian has always done a phenomenal job. He's super careful with walls and baseboards, is professional, always on time and a true pleasure to do business with. I wouldn't dream of using anyone else to care for my carpet, upholstery and tile cleaning needs. Thank you Brian! You are the epitome of professionalism and excellent customer service!

Marty was extremely responsive and got us a quote within minutes. Super professional, very…read morefriendly. Did a great job on the carpet.

These guys are amazing. A little more expensive than other companies but well worth it. Their…read moremachine has a rotary scrubber which leaves the carpets perfect.

First let me say that Jeff Heale (original owner of Crystal Clean) was wonderful. Sadly, he has…read morepassed the window cleaning portion of his cleaning business to a man named Eric, who is terrible. ********************************************************* I want to let you know about the extremely NEGATIVE experience that we've recently had with Crystal Clean Window Cleaning company's NEW owner, Eric, We have been dealing with this issue ever since he cleaned our windows at the beginning of the summer with absolutely no resolution. He cleaned our windows on a Thursday morning, right before we headed out of town for a long weekend of camping. We departed immediately after he finished our windows and didn't return until the next Tuesday evening. Unfortunately, we didn't discover the damage until we went to open that window when we got home that evening. While cleaning the master bedroom window, the window was shut quite firmly with the lock in the locked position. The lock hit the divider between the windows hard enough that it bent the center frame/divider and broke the seal. The edge of the glass on the left hand side of the window was actually protruding out of the back of the frame towards the outside. We contacted Eric right away the next morning. He came out and took a look at the window and denied that there was any possibility he could have done any damage. These are a few of the things that he said to us: * "The window was fine when I left. You must have damaged it and are now trying to blame me." * "Your windows are old and that's what happens when you open and close them." * "Putting a fan in your window can cause this." (To be noted...our fan sits on the window sill, rests against the screen, and doesn't even touch the frame.) At this point, we put a stop payment on the check we had paid him with. When we didn't get anywhere with Eric, we then called Jeff Heale (the original owner of Crystal Clean), who is still somewhat involved. He agreed this was something that Eric should be willing to work with us on and that he would talk to him for us. Jeff let us know that Eric had agreed to us getting an estimate to see what it would cost to repair the window. We had two different window companies come out to take a look. Both told us that the window was now considered "dead" since the seal had been broken and couldn't be repaired. The least expensive bid we received was a little over $800 to replace the window. We sent the bid to them and also let them know we were willing to negotiate and possibly pay for a portion due to the age of the window. Jeff said that sounded fair and said he and Eric would discuss it and get back to us. A few weeks passed with no word. It took SEVERAL attempts to finally get a hold of Eric. These are a few of the things Eric later said: * "If you're willing to pay for a portion that tells me you're guilty of the damage and it absolves me of any wrong-doing." * "I've been cleaning your windows for three years and told your wife they needed to be replaced." (Please note....he's only cleaned our windows twice in the past one year and has never said any such thing. Jeff had cleaned our windows the two years prior to that.) *"Most likely somebody must have broken in while you were gone and broken the window when they closed it." (Please note.....seriously!?!) * "You broke the law by putting a stop payment on my check." In conclusion, we have gotten absolutely nowhere with Crystal Clean Window Cleaning. They damaged our window beyond repair, have been unwilling to negotiate, and refuse to take responsibility for it. We are sharing this to hopefully help you avoid having to experience anything similar to what we just went through. WE WILL NOT BE USING CRYSTAL CLEAN WINDOW CLEANING EVER AGAIN!

Jeff and his helper Tyler did a great job! I've been using Jeff with Crystal Clean five Star…read moreProfessional Window Cleaning for about six years now. The crew with Crystal Clean are always punctual, polite and do a wonderful job. I highly recommend them. Holly

Keith and Lee did a great job. Thorough and got the job done on short notice. I recommend them and…read morewould use them again.

I have been having Lee clean my carpets and rugs for over 30 years! He has always been very…read moreprofessional and the quality of his work is the best. His prices are always lower than any of the Big Boys and he is a local guy. Give him a try!

We have used this company for 15 years and it is not the same company now! I received an email the…read morenight before the service, saying they would arrive at 11 a.m. Two teenagers strolled in at 1:15. They did the very minimum possible. I had to ask them to at least move the end tables. We had worked hard getting items off any furniture so it could be moved. They were done in an hour and twenty minutes. One of the guys was on his phone a lot. Didn't remove any stains or even try. For over $760 (with the advertised 20% discount) they did a terrible and fast job. This is not the professional hard working team that use to come.

Use them three years ago was pleased... Called them yesterday to do the exact same square footage…read morethey did three years ago prices almost doubled! Shocking- using the excuse "Paying employees a fair wage" The price of gas... Inflation... All of that together in my opinion doesn't constitute doubling the price from three years ago for the same square footage. ST...LEY ST.....ER 1/2 the price!