Recently my Fiancé and I had his brand new 2021 Toyota Supra wrapped by Tiger Wraps, and we could…read morenot have been any more disappointed in the horrible quality of their craftsmen-ship, and lack of professionalism. The same day he called to inquire about the wrap(08-16-2021), the receptionist asked him to come by to pick out the material from swatches they had available and pay a 50% deposit to get on the schedule for (08-27-2021)...Literally within an hour of him leaving she called him to inform him the color he selected was no longer available and was on back order. Originally, they had told him it would be done within four days worst case, but on day two(09-28-2021) the receptionist sent us a photo of the car totally un worked on, despite him dropping it off the day prior to when he was on the schedule... to explain that they did not want to remove the plastic protection which came on the car(since it was brand new), and instead wanted to wrap over it leaving a massive crease in the middle of the hood.. But don't worry, she claimed it would still look good "from a few feet back". When he asked her to remove the PPF, which should have been done regardless or at least discussed when he dropped the car off, they tried to charge a fee to have it taken off. On day six, when the car was supposedly ready, we showed up to a rushed and incomplete wrap with multiple air bubbles, and imperfections. The fender Wells were not fully wrapped and the original color was poking out in more than a dozen places. Upon pointing out the significant imperfections, Brooke immediately starts belittling my Fiancé, asking him "so are you saying this is a shit job" to which he responded "It's definitely not what I expected"... Brook immediately told his contractor to stop working and continued to state that we know nothing about wrapping cars, or color changes. All while knowing my boyfriends grandfather was in the hospital in surgery with kidney failure. Brooke proceeded to blame my boyfriends personal situation as the reason he was unhappy with the wrap, and further continues to assert there's nothing wrong with the wrap. Well one of his technicians assured us he would fix the problems by the following day. We finally get the car on day 7 only to discover the car wasn't re-assembled properly. The trunk wouldn't close, the front bumper and door panels were no longer flush, the rocker panel was scratched, the tail lights were improperly installed, a plastic piece on the roof/trunk was and still is loose, the pillars near the windshield were scratched, the passenger door was chipped, and the worst part is the 4,000$ driver assistance package (which includes lane assist, active cruise control, and collision warning) was disabled. So we immediately contacted Brooke who told us to drop the car back off while he wasn't even there, and the mechanic would take care of it. Come to find out their only "mechanic" isn't even out of high school, and all the contractors who disassembled the car were uncertified technicians who had no business disassembling, or removing any parts on a brand new Supra. Finally, on day 10(10-06-2021)Brooke assured him the car was ready again, including all of the issues that needed to be fixed. Unfortunately this wasn't the case, the car still wasn't assembled properly and when we pointed out our disappointment in the over all quality of the work, the store owner brought out his entire staff to argue on his behalf. All we wanted was a refund, especially for the warrenty we paid for, which we will never use with them. Because who in their right mind would leave their car there again after being verbally attacked, and knowing that the owner disliked him(which he stated on record). Later that day after we drove off, Brooke agreed to give us 50% off, but we don't think that we deserve to pay for their mistakes/damages they caused and requested full reimbursement and that they take accountability for their mistakes. He has since ignored his messages and requests for any kind of reimbursement, and at this point we've acquired legal resources to resolve this matter. I would highly recommend going with a business that is BBB accredited, as this one is not.
It's too much to write on Yelp so here's a link to the google review. It will also be in the photo section. Thanks! -Jacquelyn
