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    J A Smith Heating & Air Conditioning Inc

    5.0 (1 review)
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    1 year ago

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    Cool-Aid

    Cool-Aid

    (7 reviews)

    Purchased a a/c & heating system from Cool Aid and I am very pleased with their work. Took \time to…read moreexplain the system. Very neat and very customer friendly. Pricing was very competitive. I give them 5 stars Norm Goldenberg

    We bought a very expensive dehumidifier from Cool-Aid Co. for our home's crawlspace. We have just…read morelearned that the two Cool-Aid workers who installed the dehumidifier either broke the fan or did not inform us that the fan was broken when they pulled it from the box. The dehumidifier never functioned other than to make a lot of noise, which increased to intolerable levels over time. After several months of increasing noise, I flipped off the fuse to cut the power to the dehumidifier. We are in our 70s with health problems so we don't go into the crawlspace. Recently we had a different company check the dehumidifier and he pulled the humidifier out of the crawlspace and showed us that the fan was broken. He said there were pieces of the fan on the floor of the crawlspace. His guess was the Cool-Aid crew dropped it down in the crawlspace and broke the fan and that is why the dehumidifier made so much noise. Also, the tubing that should have been connected from the dehumidifier to the sump pump drain was still coiled up in the compartment that is supposed to hold the water drawn from the air, as shown in the attached photo. The water compartment was clean as a whistle, as was the filter, so clearly no water had ever entered the machine in the months it operated. The Cool-Aid crew apparently knew that the dehumidifier would never work. They had never bothered to even set up the tubing to carry the water taken out of the air and drain it into the sump pump. That indicates that they knew the dehumidifier would not function. What other explanation could there be? Certainly we expected that it would be connected to the drain and sump pump: we would not have been physically able to go into the crawlspace and empty the water compartment constantly. When I contacted Cool-Aid a week ago, the owner's response was that it was too late because the warranty had expired after one year. He did not come to look at the broken fan. He did not offer to try and fix the dehumidifier. It is not a warranty issue because there is evidence that the Cool-Aid installation crew broke the fan of the dehumidifier down in the crawlspace. Since it was broken by the Cool-Aid crew, the warranty would be not be any good. It is not the manufacturer's fault that the Cool-Aid crew broke the dehumidifier while installing it. Why did we wait so long? First, we didn't know we had been cheated and thought eventually the dehumidifier could be fixed. But operating without a fan destroyed the motor. Second, I was being treated for cancer and with covid raging and my suppressed immune system, we could not have anyone in the house. Bottom line: Cool-Aid ripped us off and refused to do anything to remedy the situation.

    Joint Way Heating & Cooling - Get comfort and warmth for every room or space. Affordable and efficient Fujitsu units can transform your home.
Call us at (267)9170159

    Joint Way Heating & Cooling

    (16 reviews)

    I just, 3 days ago, had a mini split system installed in my house. Been thinking about it for…read moreabout 3 yrs, talked to some contractors and then met with Alex from Joint Way and knew it was the time and person to do the job. From start to finish the process was professional, carefully explained, and so clean and neat, and so important to me was the cost. Alex and Herman did a beautiful job especially with the horrible weather. I believe Alex is an artist at what he does. Could not be happier.

    After having Joint Way install a split system in my house, the only question I was left asking is…read morewhy I took so long to get it started. The short version of this review is that Alex and his team make things easy. They provided top quality service, at reasonable prices, and were done quickly! The slightly longer version is after several years of talking about getting a split system to replace the various window units I'd been using, I finally pulled the trigger this year. I had several contractors out to provide estimates. Right out of the gate, I appreciated Alex's approach. While the other contractors discussed various options with eyeball estimates, Alex actually took a few measurements to come up with ideas which could actually be implemented. As a result, he presented a few ideas on how to run things that others missed and (imo) offered the best end solution. Obviously pricing is going to be specific to the job at hand and a variety of other factors. In my case, I found the pricing to be very competitive while offering name brand and better equipment than others. A small deposit was required, which is fairly standard. When it came to installation, the team worked hard, quick, and clean. I got a 4 zone unit covering my Master bedroom, office, guest bedroom, and living room. They worked a slightly long first day to get all the physically installation done (along with all the loud work, so to speak). They came back for a half day to tie up the electrical, help me get the wifi setup, and wrap up. Regarding the electrical, in my case they needed to add a subpanel and when they noticed a few things not done quite right in my existing box, they made the necessary fixes/adjustments! The end result was top quality across the board. I'm comfortably sitting in the A/C as I type this review. Happy to provide Joint Way a 5-star review and have already recommended them to a few friends considering split systems. Hopefully this review and the accompanying few photos help your decision making process.

    J A Smith Heating & Air Conditioning Inc - hvac - Updated September 2026

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