I consider myself a very experienced traveler. Twice now I have tried J A Travel. Once to arrange a trip and once for information. Both experiences left me asking "how have they stayed in business all these years?" Experience 1. My wife and I made an appointment with the agent. She seemed to ignore our questions and she spoke to my wife like she was an idiot. We walked out saying that we'd never return. She was rude and if we had allowed her to book our trip, it would have been a disaster. Experience 2. I knew I was passing by the agency and was looking for information about Caribbean all inclusives. When I arrived there was a sign on the door saying to call for information or email. Since I was in the parking lot, I called, twice. For some reason, the call would not go through. Finally, I knocked on the door. One employee walked to the door and tersely pointed at the sign. I said I tried to call. I know that they were aware of my presence as the agent we spoke with before looked out on me trying to call. The first agent said I should go back to my car and try again. Their phones were fine. I know that these are tough times because of Covid. But their attitudes cost them around a $4000 booking. Again I have to ask, how have they stayed in business while treating their clients so rudely? Don't waste your time unless you like to be abused. read more

Don't book with them. They will mess up your room and your flight and when you call them to fix it they take their precious time. You will be better off booking the trip yourself. Currently standing in a hotel lobby waiting to be called back because I don't have the room I booked for my trip. I'm so disappointed. This was supposed to be a relaxing trip, but currently I'm stressed out trying to figure out where I am going to sleep and getting the runaround from the travel agency. read more