We have used Valet Today for two years and are very happy with their work, their willingness to…read moretreat our clothes well and be done on time.

I give this business a ZERO rating. In October, they ruined my black dress and the only explanation…read moreI received from the person working was a form letter stating that they are not supposed to accept black Calvin Klein dresses. Be that as it may, my dress is not a Calvin Klein, nor did they warn me it could be ruined. They just took it. I wrote a letter to the manager, Vince Widener, on November 27, 2018 and have never received an explanation or an apology. Is this any way to run a business? Not only did they ruin my dress, they charged me $25 to ruin it. What kind of reputable business does this? Customer service ZERO. I highly recommend you take your dry cleaning to another business. I will not be returning. I had to rate it with one star to be able to post my back experience.

Been using them for years...they've never ceased to impress…read more They may cost a little bit more but their attention to detail makes it more than worth it. Maybe that's what happens when your name is on the door!

They did a great job with getting yellow stains out of my dark khaki pants. However do not send out…read moreyour leather or suede with them. My jacket came back with white paint stains on it that were not there when I dropped it off. The jacket is ruined. I was stunned.

Amazing!!!! Jenna was great to work with! I took my dress from step'n out to her and she worked…read moresome magic! I had a special/odd request to add the sleeves of my mother's dress to my dress but to make them removable, and they turned out perfect! I was very lucky to have the lace and material match to start with, but she did a great job. There were a couple things that I was worried about after the first round of alterations and she went ABOVE AND BEYOND to make sure I was happy with the final product. I was happy that I voiced my concerns because she was very receptive and happy to make my dress exactly how I imagined! I am so excited to dance the night away in my wedding dress that fits me perfectly now! Thank you so much Jenna!

Jenna did my bridesmaid dress for my sisters wedding and she did such a good job I continue to…read morebring other clothing in to get altered. I have got 6 pairs of pants done and she does an amazing job. Would recommend her to everyone!

Great staff who are always very friendly. The quality of work is excellent also. The drive thru…read morelane is fast and convenient. I have a lot of clothes processed here and I've never had an issue. I really like the text they send when your clothes are ready to go also.

Great service, prompt and attentive! We've always been greeted and treated well and have never had…read morean issue with our clothing when taken to Valet Today for cleaning - it always comes back pristine and with quick turn around! Owners also are involved in our community and give back to multiple organizations through their time and financial gifts. This is important to me when choosing a business to support!

They do a great job no matter what you bring them to clean! I have given them some tough stained…read moreclothing and they do amazing work! They know fabrics really well and will tell you the truth if something shouldn't be dry cleaned. Friendly personable staff - I won't go anywhere else:) KN

I called to see if they would be able to dry clean my comforter. i explained what i had and…read moreeverything. They told me yes. So i brought it in on Wednesday. they told me would be done Monday after 4pm. Fine. so i came in monday after 4 and they couldnt find it so she got another gal. She brought it up to me and said it was too big it wouldnt fit. she could wash it but she wasnt responsible if it ruined it. Im not gonna risk ruining my $200 blanket. They had my blanket for 4 business days and never bothered calling me and telling me they cant do it. I am not upset that they couldnt do it.. i was upset they didnt call and let me know. they let me go there after 4 and expect it to be cleaned and wasnt.. NOT very good customer service.. never go there again. i will pay the extra money to go to a big name company.

I've always had good service at this location. The employees are efficient and friendly even when…read moreI'm having a bad day and don't feel like talking. Great sense of humor so kudos to them for that. The lines move pretty quickly even when there's only one person working. Maybe everyone who comes through the line already knows what they need to ask and what the answer will be so there isn't often a transaction that takes more than 5 minutes -- at least in my experience here. I'm convinced these employees must wake up in the middle of the night repeating the same things they have to say when you're shipping a package: " is there anything liquid, fragile or perishable?" And then the rest of what they say that I can't remember because I'm not waking up in the middle of the night, repeating it. The only thing I don't care for here is the parking lot during peak hours. It's an okay parking lot, but there is so much traffic in and out ( slow driving be damned) there's every chance someone is going to hit you or your car so act accordingly. It's better to park on the street than in the lot.

Had an important file I needed by Sunday. Was not delivered but a notice was left with todays date…read morefor pickup. Went in person to try to resolve this issue and was told I'd need to come in today. The woman I was talking to said there was a chance that it would arrive by close of business Friday, but that she personally would wait until today to come in. They're closed. Now I'm in a very bad position because of the lack of effort and blatant incompetence of a dishonest representative

I am from Wyoming and i need to express what a great experience I had having My boots repaired at…read moretheir shop. I took them in to have the heals repaired, they came out looking like a new pare of boots all shined polished and the craftsmanship that they have in their profession. They take pride in their work. Just a great place! I will be back Thanks

First off I'm sorry to have to leave this review, and fair warning, it is long. I don't write many…read moreof reviews and I really expected to leave a glowing A+ one after my initial experience in the store. I also should have spoken up while there and thoroughly looked over my boots before leaving, but I was hitching a ride with someone else and they have a lot of other stuff to do before we leave, so I rushed through my pickup. For that, I apologize to the business that I was not honest while I was in the store. I'm not the kind of cowardly yelp reviewer who smiles in your face, then writes a nasty review after they leave. I'd rather be a good customer who doesn't cause trouble. I also want to say that I have no issue with the store, its staff, or management which is why I wanted to leave 2 stars instead of 1. Everyone in the store is extremely knowledgable, friendly, helpful, and polite. The store is pristine, has an excellent boot stock, and competitive prices that far exceed any other store around in terms of quality, variety, and style. So if you're looking for a new pair of boots, make Al's your first and only destination. That being said, I'm gonna be honest here in the hopes that the repair side of Al's improves. This was my first time going to Al's because I live 5 hours outside of Billings, but I needed a cracked sole repaired before it got worse. I come down here often enough that it made sense to drop them off at Al's. Now, I have had shoes repaired at other "quick repair" shoe places, who usually produce ugly work on resoles. But that's about what I got here and I gotta say that I expected better workmanship from a name like Al's Bootery. I mean, they're a boot specialty store for crying out loud. These pictures were taken right after we left. As you can see, the edges look like they were finished with a wire brush. Unless you don't have masking tape and a bench grinder with a sanding wheel, there's no reason for that. There's polish or dye all over the white stitching (why not just use brown?) There's also a gap between the welt and the sole, glue residue, and the dye looks hastily applied. There was even more glue and wax (polish?) residue before I took the photos, but I peeled/wiped that off because I originally wasn't going to take pictures or leave a review, so that's my mistake. I wore them out of the store, and basically just wanted to hide as much of that stuff as I could once I noticed it. I'm not trying to be unreasonable, but if I handed work like this to someone, no matter how much I charged them, I'd be embarrassed. I make cowboy hats as a hobby, and am very familiar with leather working and how boots are made. So I can understanding how much sweat, time, and hard hand work goes into repairing a pair of boots, while still recognizing clean work. But if I knew the repair job would end up like this, I would have just spent an extra $100 and change and gotten a brand new pair, cuz in the end I didn't really end up saving any money. If the repair was for a pair of work boots, I probably wouldn't be as bothered. But these are my only pair of dress boots. My goal is to have them look sharp for weddings and events and such, so I take care of my boots. I condition and polish them regularly, so I at least expect them to look nice even if nobody else is looking at them because I'm the one who is wearing them out, and I'm the one who is seeing them all the time. Now, I do acknowledge that the turnaround was quick, and that $120 isn't very much for the work done, but that isn't an the excuse to justify poor craftsmanship. And to be honest I'd rather have waited longer if it meant better results. I know Al's is the only game in town because Eiseles no longer does repair, but that is no excuse either. I could see that if Al's wanted the customer to expect better work, then they might charge more. I don't run their business though, so I can't really say. What I can say is please do better, guys. Maybe nobody else around here is looking for a clean finish, so you just do what your customer expects. Maybe nobody has said anything until now. Maybe a review like this doesn't carry much weight nowadays. Or maybe I'm just too old school. Whatever the reason, I was really hoping to be a return customer, but unless things improve, I guess I gotta got to Miles City.

Love the cozy shop. Easy to navigate and Nancy the owner is so happy to help find the right fabrics…read moreGood selection of lace and many other top Of the line fabrics. A must stop in Billings

Genuinely some of the worst customer service I've ever experienced. I took my sewing machine in to…read moreget it looked at and Eileen was so beyond condescending and rude. She belittled me and acted like I was born yesterday and then charged me $20 to just take a look at my machine! It legitimately didn't even take 10 minutes, she didn't do anything that I haven't already tried myself. Actual highway robbery. Genuinely, go to any other sewing shop in town instead. On top of the bad service, everything in there is way too expensive.