Check engine light scare Three grand in "must have" fixes…read moreThree fifty real cost Driving back from Philly the other day and my check engine light goes on. Damn! Turns out it was a few vacuum hoses and the fix was about $200, BUT on further inspection my car was a DEATH TRAP and there were some serious problems that needed to be addressed immediately to the tune of almost $3000, or I'd be endangering the lives of grandmothers and kittens all over the world. Well not that bad, but they were adamant about the fixes. I thanked them very much and took it to someone I knew could do the work if only to save a few hundred bucks. Turns out the dealership was exaggerating the symptoms... go figure! I was informed by someone I trust that the "must have" fixes were either cosmetic or recommended in the next year or more, NOT needed right away. All in all my tab went from $3000 to $350! I will say that they were friendly (like a serial killer offering you a ride) and the waiting room was comfortable with K-cup coffee... does that help?

Amazing dealership to deal with! The staff is super nice and helpful. We worked with bob and he was…read morea pleasure! Also so nice of them they sent us a package with chocolate chip cookies as. Thank you! Amazing service!

Somehow, though I was initially hesitant to even give them a try, I got my 3rd Subaru from this…read moredealership. TOTALLY DIFFERENT experience. New management, absolutely different vibe--all for the better. Every single person I dealt with from start to finish was great; a square-dealer who did not waste my time or money. I am finally 100% satisfied with this dealership, and, should I go for a 4th Subaru (likely), I'll go straight to Victory. None of the same Service personnel that I used to deal with are still there, but the new ones--every bit as wonderful! I don't know what it is. They obviously take service very seriously, and it's memorably good. They kept the baby with the new bathwater.

I purchased a Subaru because of the brand's reputation for reliability and because I believed…read moredealership service departments would have the expertise to properly diagnose and repair Subaru vehicles. Unfortunately, my experience with Victory Subaru has completely destroyed that confidence. My vehicle developed a check engine light related to the catalytic converter system. Victory Subaru diagnosed the issue and replaced the catalytic converter. Less than a year later, the exact same problem returned. When I sought a second opinion from another Subaru dealership, I was informed that the catalytic converter installed by Victory Subaru was faulty and needed to be replaced. Think about that for a moment. I paid a Subaru dealership to diagnose the problem. I trusted them to install the correct part. The same issue returned, and another Subaru dealership determined the replacement part itself had failed. Yet instead of taking responsibility, I was left to fight for answers while being told I was just outside the warranty period. What makes this even more frustrating is that Victory Subaru's own records show they cleared the code and sent me on my way without resolving the underlying issue. I spent months dealing with recurring check engine lights, uncertainty about my vehicle's reliability, and conflicting information between Subaru dealerships. The most disappointing part is Subaru of America. Rather than standing behind a repair performed within their own dealer network, they essentially left me on my own. My household owns two Crosstreks, and we were considering a third Subaru for our teenage son. After this experience, that is no longer happening. Mistakes happen. Parts fail. What separates a good company from a bad one is how they handle those situations. Victory Subaru and Subaru of America had multiple opportunities to make this right and instead chose excuses, delays, and finger-pointing. I am no longer a Subaru customer, and I would strongly encourage anyone considering Victory Subaru to think carefully before trusting them with major repairs. One star.

I had been recommended this shop by several trusted friends; European Plus' reputation of high…read moreautomotive expertise and fair pricing had me thinking it might be too good to be true, if the accolades were to be taken at face value. Turns out they were (are). Imagine an automobile repair shop that has highly advanced technical acumen - indeed specializing in the very category of vehicles that have justified reputaions for being horrendously expensive to maintain in the post-warranty after market, run by an owner who chooses a path of honesty and value, not looking to "get over" on the happless vehicle owner but instead choosing the unusual path of integrity, value, customer satisfaction and his own brand building for long term customer relationships. Imagine that. My 2006 Audi A6 needed some work done; the Audi dealership told me it wasn't essential work but it'd still cost $1200. Yikes. The folks at European Plus found the problem, fixed the small plastic part (probably making it better) rather than replacing the whole section (it's a throwaway world nowadays), did a complete diagnostic of the car, told me what would need to be done in the future, updated the computer, all for less than half of what the dealer wanted. More work, better work, confidence inspriring technical acumen and refershing honesty. Don't imagine - experience it for yourself firsthand.

Knowledgeable, friendly, and honest! I've taken my cars (Volvos, Subaru, BMW) to European Plus for…read moreover 25 years. They are great at diagnosing a problem, making recommendations , and resolving it. They give me a "heads up" about a likely future repair. I wouldn't go anywhere else!

great independent euro shop. dedicated, honest to a fault, and know what they're doingread more

I brought my vehicle in for an A16 service based on the maintenance code displayed by my car. I was…read moreprovided an estimate before the appointment and the day of appointment I paid approximately $633 for the service. I later learned the services performed appear to have corresponded to an A76 service, not the A16 service my vehicle displayed and I specifically requested. At no point did anyone call me to explain that they were changing the recommended services or why a brake fluid service was being performed instead of a tire rotation. Even more frustrating, my receipt still reflected the A16 service I originally requested, making it difficult to realize there was a discrepancy until I reviewed the itemized work afterward. When I brought my concerns about the brake flush instead of the tire rotation to their attention, I was told the issue was my "confusion" and that I should have questioned the estimate sooner. Clear communication about what service is being performed-and why it differs from the service requested should be the responsibility of the repair facility, not something the customer is expected to discover after the fact. Based on my experience, I would not recommend this shop unless you are already certain exactly what your vehicle needs, understand the services being recommended, and are familiar with the typical labor times associated with the work. I expect a repair facility to provide that expertise and communicate it clearly to customers. Unfortunately, that was not my experience. Separately

I own a 2011 MDX base. I need the front right passenger drive wheel well plastic protector. The…read moreentire piece of plastic came apart, i have owned my car for 15 yrs, so just from every day driving the piece had to be replaced. Oddly enough Acura of East Hills in Long island had the part but wanted $150 for the part versus, me paying $68 from Precision Acura. I also need the lower plastic connector which was $10, the shipping was $50 but i have to tell you their customer service and pricing was very fair. They deliver my parts within 48 hrs.

Greg Martinetti, E-Commerce Director for Precision Acura of Princeton and Acura Parts for Less…read more Highly recommend! I am a repeat customer. Genuine Honda / Acura parts! Best price in the North East Region of US. They ship fast from Precision Acura of Princeton NJ! www.acurapartsforless.com

first and last time customer. I hired them to simply mount a set of motorcycle tires. He ignored…read morespecific instructions regarding the front tire. ( I took it else were to have it done correctly) Now that the wheels are freshly painted and mounted on bike I see he got the rear mounted backwards (directional tire). Now I get to watch my rear wheel paint job get messed up . Thank pal!

I took my son's car in for a problem with the after market radio. Jim was super friendly, and…read morequickly diagnosed the problem as faulty wiring. He gave me a really great deal on an updated radio for the car, and rewired the whole set up very quickly. The car has never sounded so good! While he had the car, he also did some trim work and changed the oil. All the work was done very quickly, very well, and the price was very reasonable. Thanks, Jim! I will definitely be back for all my automotive work!

Needed a small job done but needed it done right away. Brothers didn't hesitate and didn't…read moreovercharge. Great local business and would recommend them to anyone who asks!

This is my second visit to Brothers Auto shop. I was extremely happy with the prompt and efficient…read moreservice. My engine light was on and the car was stalling but the dealer could not give me an appointment within a week . When I came here , I was pleasantly surprised to find that I will get a quote on what needs to be fixed on the same day. Not only that , my car had quite a few problems and all the problems were fixed on the same day ! I also received a very reasonable quote. I would suggest that this place is definitely worth checking out for any car repair. It had been 3 weeks and car is driving fine with no issues . It saved time and money and my experience was great !

Owner operated. Wes is an honest, good mechanic. Stands behind his work. Excellent customer…read moreservice. Highly recommebd.

I've been a client for several years. Wes is a very decent mechanic and a trustworthy businessman…read more I highly recommend him and this business.