Super helpful and great service from our technician Josh. A lot of options in The Heights but they…read morestood out. Great job walking us through their service and what we should do after they leave to maximize the impact of their service.

Josh was extremely nice and helpful and made sure I knew what to do between visits . The price is…read morealso very cost efficient!

My experience with Family Pest Control is positive and most certainly beyond positive with Austin…read moreBurford! His timelines, attention to detail, human concern and knowledge is more than appreciated. As I mentioned to him, it feels so relaxing to go to bed and not be disturbed by roof rats scurrying along the floors or knowing at furniture! Your company is doing so well because of technicians or "wildlife specialists" like Austin ! Linda Harkness

Repeated attempts to schedule quarterly service 7 weeks. No apology, and when I complained,denied…read moreservice of my annual contract. With no recourse, filed complaint with Attorney General.

These business people are thieves who exploit the elderly. They told my grandmother it would be…read more$300 and then tried to charge her $8000. Do not ever consider buying any services from them.

Absolutely horrible experience. Do not under any circumstances use this service. They lied to me…read moreand told me I had termites and wanted to charge us $5k, we got a second and third opinion and both found no evidence of termites. I tried to cancel my service with Sarah and she was completely disrespectful and condescending on the phone, did not explain why I was being charged a monthly subscription when I no longer had treatments at my property. They are liars and take advantage of you. STAY AWAY.

Orkin (5411 Bandera Rd. Ste. 307, San Antonio Tx 78238 Branch) use to be a great company but they…read morehave gone seriously down hill and I would stay far away from these dishonest and incapable people. They sold me a rodent ridge guard, pest control radian barrier for my attic and something called PC Standard-EOM7. I was misled about what it was I was purchasing. I was led to believe that the pest control chemicals were built into the radiant barrier and I was totally shocked that when the day came to install, they just sprayed bug spray around in my attic and put in cheap insulation barrier. They were suppose to do the entire attic but they missed about 1/4 of the attic but charged me for it anyways. Then no sooner than about an hour after they left, a lot of it fell down, they pushed some overhead ceiling lights out of their spaces and knocked out a panel of insulation from the floor of the ceiling. They came back and "fixed" it. They put the radiant barrier back up. Cleaned up the fallen insulation and tossed it away (ummm...pretty sure that is supposed to be up there), and put the lights back in place. I was then told that I owed them another over $2,000 because they can't do math. I signed a contract for a specific amount, I talked to the manager of the office about it and I paid the contracted amount that was agreed upon. He (James Junious) said that I paid what was agreed upon and he said the matter was closed, I did not owe any extra because I did not agree to the higher price and in fact, they never actually finished the promised job. I was promised the entire attic and that is not what they did. Fast forward several weeks and today, I get a bill in the mail for $2,327.86! I paid the contracted amount in full, I talked to James the day of the job and had this resolved. He told me it was resolved and now he send me a bill?! I tried to call the number provided on the bill and it answers and hangs up without giving me a chance to speak with a person. The job was a hot mess, done very unprofessionally and incomplete. They clearly have incompetent sales people who can't do math. I had a budget and it was where I wanted it to be. Had they been honest about the price or not trying to rip me off after the fact with a bait and switch scam, I would not have agreed to this service, which clearly they could not accomplish correctly. They are bug people, they need to stick to bugs and not try to get into construction. Leave that to the construction companies because they failed miserably. They still have not returned my calls to sort this matter out but I have paid in full and they are harassing me over their error. I am not happy at all with the work done, with the way it has been and is still being handled. I would highly recommend staying far away from Orkin. I will be firing them if I can ever reach them or they call back. Do not do business with them. They are not the credible and good quality company they once were. So disappointed! I have been using Orkin for over 20 years but that is going to be coming to an end as soon as I can get a hold of them.

We were disappointed by the pest control service for several reasons. Firstly, the treatment did…read morenot effectively address the issue--instead of eliminating the pests, it seemed to drive them indoors, worsening the situation. Secondly, we experienced inconvenient and unauthorized charges being deducted from our bank account without receiving proper receipts. When the receipts indicated no charges, we expected that to be reflected in our account, which unfortunately was not the case. Additionally, it appears that Orkin operated under a contract different from the one we agreed upon, with different schedules and payment terms. We did not receive our account number, which prevented us from registering online and accessing essential information. It was only after we called to inquire about the unexpected charges that we realized the worker had not performed the necessary tasks. After canceling the services, we took matters into our own hands, purchasing our own pest control equipment for less than $100. Within a day, we saw significant improvement, including the elimination of most spiders, even a black widow in our garage, and a noticeable reduction in insect sightings inside our home. Don't let them rip you off and fill out your own contract, don't let them write it for you because it's barely noticeable in the copy receipt.

Quick response with actual estimate offered. Patiently answered all questions needed to make a…read moredecision. Showed up promptly during window of time expected and called before coming. Respected property during service call. Provided multiple options with an easy to cancel option.

It was average I want only free estimates in order to find better price than I have now with my…read moretermite company now in order to change ,their prices have gotten to expensive in my opinion so that's why I called you.

They said they would get scheduling to contact me and then ghosted me. I'm guessing they didn't…read morerealize how far out I am but they should have just let me know.

My only complaint is the short notice on services. They tell you the day before but since the…read moreservice is outdoors only it isn't that much of an issue. The treatments work and we have only have had to have one indoor treatment for ants that solved our issue

Cj came by today and did an initial spraying for some bugs. He did a very thorough job. Came during…read morethe front end of two hour window. Looking forward to seeing them quarterly. Fingers crossed, but so far so good. I will amend the review, if things change, and once I start my quarterly treatments, and Tina was great helping set up my initial treatment schedule.

Joshua knows his job very professional. He's a hard-working guy. He has a very pleasant…read morepersonality. He's a good worker. Kudos for Joshua thank you.

I have been with Bulwark Exterminating since 2016 and don't expect to change a thing. Their…read morecustomer service has always been top notch and I love that they respray, if necessary, but I've only needed that a few times early on. Today Ian B was at my house and did a fabulous job! Thank you Ian!

Antonio Roth serviced our home yesterday and I so appreciated his communication about his arrival…read moreand his follow up about the service he performed. His attention to care and detail is fantastic. Here's the note he sent me: "I treated heavy around your property today as usual! I also relocked your gate for you and moved any balls that I needed to so no spray got on them." Thanks, Antonio!