What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..

Custom Interior damaged with ZERO reimbursement after a month…read more I brought my vehicle in and payed over $2,000 for some simple motor work and keep in mind that this is how I was treated after paying so much; Upon returning home with my car that day I noticed that my brand new custom shift boot was covered in grease and had been attempted to be cleaned resulting in even more damage. It was installed about 3 weeks before this incident and was in perfect condition. It is a $50 custom made shift boot that took a $75 trim piece to make so this is going to cost me about $150 out of pocket to replace myself which is totally not cool. I took it upon myself to get in touch over the phone, where I was first accused about lying in regards to the damages, and was then mocked and made fun of by the owned Patrick for supposedly "just being all butt-hurt about it" I really want others to avoid such a bad experience, especially encountering damages and losing money when you are already having to pay for work on your car. I do also have images of my car on their lift as proof to the date that this occurred.

Came in for an oil change and was very satisfied with the service. I used a coupon from the website…read morewhich saved me $15!

This location is very time efficient and it has great customer service. The staff is very…read morewelcoming, friendly and knowledgeable. My oil change was done very fast and efficient. I Have gotten my oil change here for last couple years and plan on going back. Keep up the great work.

Quick service they did well fixing my vehicle. I reccomend them 100% and will be telling family and…read morefriends

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

Always professional yet personal service. If you want the job done right the first time see these…read moreguys. Been doing business with them for over 5 years now. More than satisfied!!

I believe this is my 3rd-4th time, having brought vehicles to D&E Auto Repair, for inspections…read more.. And it's been a pretty easy breeze each time. So from my times here, I can say that the staff members have all been very attentive & easy to talk to, (ask questions) & knowledgeable. They all seem to work seamlessly together & be on the same page, which definitely seems to speed up any possible wait times. I am always pleased with how smooth and quick the process is and I'm back on my way again. Also, knowing that I won't be pressured into all the dreaded unknown upselling (I have always seemed to run into with a few other companies) puts my anxiety in check! I feel more comfortable & confident knowing they will be transparent & straight up in their findings & I won't be price gouged or told some bs, that will leave me feeling uneasy & unsure on my drive home. I would definitely recommend trying them out... whenever the "looking for a good mechanic" topic comes up, I drop my D&E chime in... okay, this is why I don't leave reviews (because being an over thinker is exhausting) it's a lot to read, but I usually won't take the time to do reviews... so if I do, it's been a standout good experience or the complete opposite. I am impressed with D&E & I hope it helps someone else out, if you find yourself one day, frantically flying through all the different auto repair companies on here, you just found one... call or drive over to check. Oh & I also really like & appreciate the technology they use... they send you text message updates and pictures with explanations of what all needs to be fixed as well as the rundown of the entire time spent looking over your vehicle and findings or not- it's PRETTY GREAT!

I got my oil changed here and they had fantastic service and were so fast! Good prices too…read more Sometimes they give you a free car wash coupon. I will definitely go back here!

They were fast! I need a bunch of fluids checked and they were able to change my oil, check my…read moretransmission, break and rear diff fluids, and replaced my air filter all on my lunch break and I was able to pick up the car and be back at work in no time. Pretty good price too. All of that (with a quick fill up of my tires after I paid - they did it for free no issue.) for about $99. I had my own motor oil and filter.

I just had a terrible experience at this Les Schwab…read more It was by far the worst experience I've ever had in the nineteen years I've been patronizing Les Schwab. The first time I ever visited Les Schwab was when I was pregnant with my daughter, who recently turned eighteen. I had a tire go flat, and my daughter's father told me Les Schwab would fix it for free. I said, "Really?" Fast forward to this morning, when a tire that I recently purchased from Les Schwab popped on the highway, putting my life in danger. Fortunately, I happened to be approaching a pullout, which I pulled into. I called AAA, and had my car towed to this Les Schwab. The only reason I chose to have my car towed to Les Schwab, at this point, was because these tires were still under warranty. I just purchased these tires on August 15 2025, and have only driven them about 20,000 miles. The tow truck driver left my car where he's supposed to, and dropped off the keys. After a few minutes, I decided to take a walk. When I went outside, I was shocked to see a Les Schwab employee driving my car all the way across to the very furthest port away, a distance of about 300 yards, on a completely flat tire that was flat to the rim. I would never do this myself. I had taken care to pull over quickly so as to not damage my rims. After a few more minutes, I was informed that even though my tire was under warranty, they would not be replacing it for free. They tried to blame me for the tire popping because I hadn't had my tires rotated with them, even though I had them rotated twice at Walmart. They tried to sell me a tire for $250, saying it was the only one they had in stock. I told them to put the spare on so I could leave. I sat down and started writing a Yelp review. I'm pretty sure they saw me. At this point another employee called me back up and said that actually, they had just found a used tire upstairs for $35. If I wanted they could put that on just to get by. MY TIRES WERE NOT EVEN HALFWAY THROUGH THEIR WARRANTY AND THEY POPPED ON THE HIGHWAY FOR NO REASON. I SHOULD NOT HAVE HAD TO PAY ANYTHING. I told him I was really upset and planning to go buy new tires elsewhere. He made no attempt to save the sale. I paid $38 for the used tire. I was literally on my way to Chico TO BUY TIRES. I was already planning to replace my back tires today. But after that? You can bet your bottom I'm on my way to have it done somewhere else. I'm planning on filing a complaint with the BBB to ask for a refund on the full price I paid on these tires on August 15.

went in unannounced, just to get a quote for new tires and an appointment for installation later in…read morethe week... they had the tires I wanted in stock, they were cheaper than I expected, they said "we can do your car RIGHT NOW" -- I asked how long would it be, they said an hour, I walked across the street and had a burrito at Los Tapatios, came back after and the car was done in 45 minutes; the shop was full when I got there, but for some reason I got VIP service. I've done business at many Les Schwab Tire places from here to Sacramento and in between, but this shop on East Avenue gets an extra special gold star... since I'm in Chico forever now, this will be my tire place! the staff was exceptionally friendly (and recommended the restaurant across the street, which also has a stellar ice cream parlor too)

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Brian's work is meticulous and top notch. His eagerness to help and communicate is equally…read moreincredible! Here's the proof: I took my van that Brian had done major work to into get a routine inspection from a prominent Bay Area Vanagon shop before a long road trip. The mechanics who performed the inspection had glowing reviews of the work and were downright EXCITED by it!! They mentioned how high quality, meticulous, and well considered job he'd done was. I'd 100% recommend Westy World to anyone with a Vanagon!

These guys are amazing! I took my lowered dodge charger here for an issue I was having, they gave…read moreme a suspension inspection. They gave me a really detailed diagnostics of my issue for NO CHARGE! 100% would recommend!

Everything went well. They are true professionals and are courteous and informative. I trust this…read morebusiness.