This has been by far the worst experience I've ever had. I do not recommend anyone to use Big…read moreBrother Bail Bond. Back in December, I used them to bond my son out of jail his bond was $10,000. I only had $500 at the time, so I was asked to use my car as collateral for the remaining $500, with the understanding I would get my title back once paid. Soon after, I had to use them again for two additional $5,000 bonds. What seemed fair quickly turned into a nightmare. They placed a lien on my car and, nearly a month later, repossessed it claiming I was behind on payments. When I called, I was told to speak with the owner, Andrew Hess, who was extremely rude and accused me of ignoring calls and being disrespectful--claims that are completely out of my character. He later realized he had me confused with someone else. He told me I had to pay $500 to get my car back ($400 towing, $100 toward the balance). When I went to the tow yard, I was told there were no towing fees and that the full $500 went directly to Andrew Hess at Big Brother Bail Bond After getting my car back, I requested proof I was delinquent. Days later, I received paperwork with a forged signature. When I questioned it, Andrew became aggressive, yelled, and called me a liar. Weeks later, my car was totaled in an accident caused by another driver. I informed Andrew, of this matter he placed a lien on my title and contacted my insurance company demanding $20,972.00 This makes no sense--I paid the full 10%, one charge was dropped reducing the total to $15,000, and I've paid $2,000 overall, This amount he's requesting is higher than the ten percent owed for the bond how can this be. My son has not missed any court dates. Before verifying that I made the last installment payment to satisfy the entire ten percent of the bond Andrew showed up at my home with two men, walking through my yard. When I asked why he was there, he said it was to speak to my son. After confirming payment had been made, he said, "well son of a b**** you did pay," and left I feel this should have been verified before coming to my home This entire situation has been overwhelming, stressful, and completely unacceptable. I feel taken advantage of and misled throughout this entire process. Please be cautious before doing business with this company.

Patrick with big brother bail bondsman was exceptional very professional customer friendly took…read morecare of the issue right away thanks again Patrick .