Great service and well worth the switch over to Astra. A locally owned and operated company they…read moretake every step to make sure we were treated right.

Oliver and the who team at Astra are a pleasure the deal with and I highly recommend their service!read more

Terrible company to deal with. Hired them for a smart home project and have regretted it ever…read moresince. Customer service was excellent at the sales level - at least until they get your money - after that, they could care less. They definitely don't take pride in their work, are slow to deliver, and under-deliver compared to their inflated guarantees (not promises). They say they stand by their work and offer a lifetime guarantee on their work - the thing is they don't - first service call we had took a month and half to schedule then two guys showed up, spend five minutes in the house - said they didn't see a problem and left. I got a bill for an hour service call a week or so later in the mail. This is one of the exceptions to the rule "You get what you pay for." With Technology by Design you'll pay an arm and leg for next to nothing to show for the end result. Stay away and use one of the other local stores for your home automation, security, networking, and/or audio/video needs.

From the owner: Home Automation in IowaTechnology By Design, Inc. represents the leading edge in Home Theater…read moreInstallation, Whole House Audio Video Wiring, Security Systems, Central Vacuum Installations, Surround Sound Setup and Home Automation in Iowa. We custom design each home theater, whole house audio and video and home automation system with the right components to neatly integrate together. Our design consultants select from an array of components to fit any budget and lifestyle.

This company's salesperson was extremely pushy and would not have any concerns for our time or…read moreschedule. He was very misleading and did not represent the company well. He made appointments that he never kept and had no concerns about keeping us waiting multiple occasions. We've been trying for over a week to have them come out a remove the system but their customer service is equally as inconsiderate and unable to meet the appointments either. Without our knowledge they signed us up with a finance company. We can't even get into the app because they never completed any customer education as to the use of the system. Their installation was shorty as well. The keyless entry has three places to be bolted in place, only one is used, the outside front door bell is installed with the wiring on the outside of the exterior siding so anyone could cut it off and render the security useless. I have filed complaints with the BBB and the State Attorney General as well as the company's CEO and a less than positive rating on Google.

They sign you up to a long term contract without telling you. They signed me up for a 5 year…read morecontract without telling me. The initial salesperson never mentioned length of agreement or that I was signing up for a commitment. They target first time homebuyers and sell you by saying they will install 1000s of dollars worth of equipment for free. What the dbag failed to advise was that the monthly subscription of $69 is for 5 years. if you cancel you have to buy out the remaining months. I got to find this out today when I called to cancel and was informed of the 5 year contract. I would have never signed up if I was properly informed of a 5 year commitment. 5yrs * $70=$4200. you could buy 6-8 firearms for that price. DO NOT BUY THEIR SERVICE!!!! CHEAP SALES TACTICS!!!

People new to the audio and video inside your homes. I had reference vide and audio come just to…read moreget my system up and running. They called the next day with a quote of $18,000-$20000 just to get it online to halfway work. After sticker shock I called another audio company and they were at my house less than an hour and had it all online and working. The cost was $200 plus tax and no new parts. A long ways from $18,000 Another interesting thing is this reference company said the same thing to the previous owners. Everyone, please get a second option.

I previous wrote a review of Tesdell saying that they were a company that did not follow ethical…read morepractices. This was regarding a misunderstanding that what I thought was an emergency call would be a non-charge since I was told my new home was under warranty. Evidently the issue was with Mid-American and not Tesdell Electric. Tesdell decided not to charge me for the service call after all. In the end, Tesdell proved that they are an honorable company. Sorry for the misunderstanding and I now would highly recommend Tesdell Electric. Honorable company with high standards. Tom Persinger

Extremely rude and unprofessional. Refused to wear masks while they were working in our building…read moreafter being asked nicely multiple times and told to do so by building management. They left a huge mess in our space and claimed they cleaned up "what they could with what they had." Spend your money elsewhere!

Terrible Customer service, Left voice mail to get a quote for a 98-inch TV. No call back. Called…read morethem again and they said they would have to check with best buy first to see what they charge and would call back. No call back. Called again and he said he still had to check with best buy as they have never mounted a 98in TV. Seems really odd they couldn't give me a quote until they checked with best buy. Very unprofessional. I would think they would have mounted many TVS as this is something they state they do and should be able to give me a quote without having to go to best buy.

Well I thought I would update my review... Here is how are…read morestarted my last one... "Audio Labs is the place I would most like to spend 10,000 dollars if I had it laying around! I have always wanted a truly HI-FI amazing sound system to play my records and cd's on. Someday you will be mine!" Well now you are mine! Yep I got to sit down with the staff from Audio Labs and play some music through multiple sets of receivers, speakers, turntables to find what truly might be the best sounding hi-fi set up for my money.. Mind you I had about 9 times less then I wanted to spend as you read above but I got a really nice new set up for playing music, that fit my budget and that's what I was shooting for! Lots of options and it's cool they take the time and explain what might be best for you! Top notch stuff and top notch customer service.. They event loaded it into my trunk for me!