Updated Review: Sadly we are forced to amend our original positive review of J&J after weeks of follow-up on our initial interactions with them went nowhere. As I had previously written, we recently took over a home that had been neglected for several years and initially called J&J for help clearing out the front and back yards. They were initially super quick in responding to our request, answered every question we had at the time, and had all of the work done in less than a week from our first contact. During the course of this first project we asked Joe and James if they would be able to stay on and do other projects for us. We also asked to sign up for their bi-weekly seasonal maintenance package for this season. We were told by both owners they could and would be able to do both, would put us on the maintenance list, and have James come back out in the next few days to inspect our porch and give us a quote for what we wanted done to it. That was almost five weeks ago. And despite exchanging several messages back-and-forth with Joe, to date no one has come to take care of our lawn/yard, or to do the project quote.
Worse yet, after weeks of being told, "sorry, we're swamped but I got you", Joe just stopped responding altogether. They just completely ghosted us without any explanation, leaving us with grass over a foot high now and scrambling to find another company to do the work J&J promised us they could and would do.
I get being busy I really do, but to just not show up or answer inquiries is completely unprofessional. And the worst part is I really liked these guys and was thrilled with the initial job they did for us. We would have more than understood if they were to busy to take on our larger projects, but they chose instead to say "sure, no problem, we can absolutely do that" and just never show back up. They never even provided us with the final invoice of the initial clean-out job despite us paying it in full, subsequently asking for it twice, and being texted it would be sent that day. It never was. Very unprofessional guys, just very, very unprofessional. read more