The owner of our prior pool service passed away last summer, requiring us to seek a new pool service company. After viewing J&L website reviews, it looked like a great alternative. It wasn't. Supposed to open, clean and make some repairs before Memorial Day. All they did was remove pool cover and most of the water from our pool. Never followed up with pool cleaning and/or liner repairs. The delay in service caused further liner problems and more costs. Many unfulfilled promises. Very disappointing. read more

UNPROFESSIONAL! AWFUL! DO NOT give these guys your time or money. After we paid them, they definitely had a "who cares, we got their money" mentality. We had them change the pool liner, and they messed it up. There's a huge leak and we ended up wasting hundreds of gallons of water. Somebody else mentioned that J&L did an awful job on their pool and were mysteriously "unavailable" afterwards. We wish we listened to that reviewer. We also tried contacting J&L, but they never picked up or got back to us. They also left a few functions of our pool broken and unusable. The first day they arrived here, they were blaring awful country music from their truck. One guy hauled his wife and kids to play in OUR backyard. What the heck? They thought we weren't home? This guy hauled his family back home after he saw me when I peeked through the window. After they removed the liner, they lied about when they were going to replace the liner. They promised my mother they would replace it on a Saturday. They never showed up. Them my father calls them, and they said that they would arrive on a Tuesday. My father mentioned what my mother said, and they apologized while stuttering (over the phone). This was frustrating because it rained a lot while we were waiting them to arrive, and we were wondering whether or not the concrete tub would be damaged from all of the rainwater. The day they FINALLY arrive to replace the liner: they broke the filter and all of our pool lights. They said that it would be fine and would send another guy to fix them another day. A few days later, they sent someone to fix what they broke. The filter works (for now), but the lights don't. We tried everything, but they still don't work. The liner looks pretty, but there's a mysterious leak somewhere. My family felt really uneasy about having these guys at our home the whole time, and our guts were right. Get your pool serviced elsewhere. read more

J and L Pool Service has always been prompt and thorough. We've gone between a few service companies just because we always seem to have problems with our pool when everyone else has the same problem. Nice family owned business. Would definitely recommend them. read more

This company is the worst. We hired them for our business to clean a residential pool and service it, and myself and the other people in my office literally called them every single day for 11 days straight without a callback from them, or anyone answering their phone even a single time. Do not use them; unfortunately we got a cheap bid from them which is why it was decided by our purchasing agent to go with them, but there is a reason they are so cheap. They have lots of excuses we finally ambushed their pool guy when he came out for his once a week dump in some chemicals, and we asked why they wont answer their phone. His answer, "they were on vacation". Again we had an issue a few weeks later and same thing-- no one answers the phone at their business and no one returns calls when we leave voicemails, even though we leave our office number every time. read more

This company was great at taking my money when I needed a new liner but when the liner kept coming out they never came out to fix their error and finally they just stopped taking my calls and calling me back. DO NOT USE THIS COMPANY. I have had many issues with my liner and had to hire another company to fix this ones errors. TERRIBLE follow up service to fix their own mistakes!! read more