Today (Thursday 8-15-24) around 3pm they came to my home in Rocky River, Ohio. Window Universe went…read moreABOVE and BEYOND. They fixed both a door and a window. Window Universe will be my first choice for windows. It turns out that they did not install the window that was broke, but they fixed it anyway.

ll start off with this. No gimmicks. FOREVER WARRANTEE. (yea…read morereally) No "Time share" sales tactics. No telling me "My wife had to be there for the initial visit" (That is also a timeshare selling tactic) No Special "back to school pricing" gimmicks. No buy one get one free. No LYING and saying the competition makes inferior windows (Then when you see what Window universe does it is actually better than the other company) I got 18 quotes for work on my house 5 window quotes. so I am tired and cranky. I didnt call Window Universe intially. (my mistake) I had one company (Who I wont review) that was all the way up to getting a downpayment from me. They seemed good initially but I had to fire them when they didnt show up (it was a fourth offence) Too bad. Well I called Window Universe they came out fast. The quoting process was fast. The person (lance) who came out was very personable. Now I didnt realize this but their quote was 1500 less than the other guy I fired. Also Lance is a dialed in person. He called Provia on my door and he told me that the door I was getting was not compatible so we had to switch. The previous guy was going to give me that door with the side lights. (Was it going to even work??) yeah so there was that. The appointment took minutes. We also talked about basement glass block windows. Their prices. Right on the sheet AND they were really good about 1/2 what I expected to pay. So I am going to do that too before the winter. Anyhow when all was said and done Window Universe was less than the guy I almost used and Lance double checked he got the proper sized windows and sidelights. Great experience and I still have 3+ weeks before the windows show up. Ill come back and add some pictures after it is done. I know it is going to be great.

These guys are the best! They take the time to explain everything, are very courteous and…read morerespectful and did an amazing job with the windows! I would definitely recommend them andif I need any other services they provide I will use them again!

I was looking to side a house that was very dated and out of shape. I had a few special needs on…read morethis job. I was contacted by Jeremy offering to give a quote for the job. I had two other well known companies that came in one at 15k+ and another at 12k+. I started working with Jeremy with the quote and he uses a app on the smart phones that is called hover. This app allows you to take pictures of your house from different angles and render a 3D view of the house. He came back with what I thought was a fair price. All the items I wanted covered in the contract were covered. Everything was signed through electronic documents. He was able to get me 0 down and 0% interest for a term of 6-12 months. I ended up going with the 6 month term. The only think I wish I had was more face time with Jeremy during the signing process. Install: The installers where great. Very hard workers and knocked out the project with 2 guys in 4 days. I was on site a lot of the time and I did not see any time of them not working hard and that was something great to see. They communicated with me and let me know what was going on and made sure that I was informed. When the project was done I had a few things that I wanted to get touched up. Very small things they knocked out in 10 mins. That was great to see. I would say my overall experience with Jeremy and the crew was a very good one. Fair Price, quality work, good communications, and willing to make sure I was satisfied with the project even if it meant coming out to fix something.

For sure Amazing. Chip the owner really is a person with integrity. Chip realized many homeowners…read morein the area of Pt. Place ( north of Toledo) needed Help and not Scalped (as some homeowners were unfortunately) after the 5/15/2023 TORNADO ripped through damaging many homes and tearing many peoples lives apart for a time. Chip and his NWO Renovations team did Quotes and They Followed through KEEPING THEIR PROMISE TO GET THE WORK COMPLETED IN A TIMELY WAY. Chip kept the Promise and that has built a Trust that cannot be bought, cause its not for sale, It is Trust. The quality of workmanship and products (windows and doors here) and finishing siding work left behind was excellent. Cannot say enough good about my personal experience with Chip and his team of experts. I want to say this also, Chip did not swoop down on a community in their confusion and need. I and neighbors saw to many out of state "contractors" arrive with their pads and pens in hand ready to quote and get a handshake and in many cases GET $$$$$$ A-DEPOSIT.an then you may or may not see some if these guys again. I personally had a contractor BEFORE CHIP NWO RENOVATIONS THAT I SIGNED WITH AND THE COMPANY AS IT TURNED OUT SUB CONTRACTED WITH A CONTRACTOR JESSIE WHOM PROCEEDED TO RIP ME OFF FOR $2,600.00 for a window down payment I Never got the window. Then I called Jessies Boss in Hudson Mi. only to discovered Jessie was going around doing this to others in my community. Unfortunately, Jessie was not the only one! . I really do not care if Jessie ever sees his name here as he has a-lot to answer for. Then a true God answered prayer I found NWO Renovations and Chip. It was then that all the repair work went so simple and well. I could not believe that there really are Honest Good People in this World. I HIGHLY RECOMMEND NWO RENOVATIONS AND CHIP OWNER. In near future, Chip will be my Contractor of choice to replace my Kitchen.

Very professional, and affordable with quality. I have used NWO on multiple projects and plan to…read morecontinue for many more.

I had siding and new gutters put on my garage recently. The installer, Jeff did a wonderful job…read more He went over and beyond. I had him close up two windows and the man door for me. The garage looks great. There was another crew that came out to do the gutters. They were done in no time at all. They also did a great job. I recommend this company 100%. THANK YOU FOR A GREAT JOB! Carol Doland

Had windows replaced in 2020. Would never buy again from them. One window is fogged up and was told…read moreI had to pick the window up which would be a 50 minute drive. Numerous window coil springs/balances break everytime I try to tilt them out to clean the windows. The part that breaks is cheaply made. And You have to silicone the frames so they open smoothly.

They did quality work and were very reasonable. I would highly recommend…read more Our job was a very large slider that needed the glass replaced. They did an excellent job.

From the owner: All types of glass replaced ( no auto ), insulated glass, patio doors, replacement windows,…read morefurniture tops, mirrors. Plate glass, storefront repair & replacement, aluminum & steel doors & related hardware. Safety glass, plexiglass & bullet resistant glass

Purchased a new 3 panel sliding door from Apco. Greg provided excellent assistance in our decision…read moreof style of door that works best for our situation. The price was very reasonable and quality of the product was exceptional. Finally the installation team of Aaron & Jason were meticulous & master craftsmanship. They were definitely the A-team and left the workspace spotless. We felt they went above & beyond for their customers. Thank you!

I hired Apco for deck and patio. It took them over a year to complete the project and even at the…read morecompletion of the project and my vocalization of my unhappiness with the patio, they were willing to reimburse me $300. Despite the patio not being treated before winter, then when they did come out it was a terrible finish and another company corrected. The patio is not level in a couple areas and the custom stamp and cuts they made in the patio were not lifted up causing a bubble like look. Also, while completing the project, I called in numerous times to complain, I would have people come out at the end, but after several services calls and nothing accomplished, I finally stopped fighting and said I would leave a review. So there's my reviewMy patio was never finished properly and it makes me very sad as I spent $53,000 so be very careful when hiring the correct pick for your outdoor patio.

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

I scheduled an in-home appointment with their door-to-door rep and the sales person never showed up…read morefor the scheduled appointment. Update: The owner of the company called me within minutes of emailing them and offered to come out himself to make things right and apologized for the sales rep not showing up.

couldn't ask for more or be more impressed with them. They installed 33 windows in our house and…read morethe quality and workman ship was more than asked for. highly recommended and would recommend to anyone. great job!

American Renewal LTD just installed my Sunsetter Awning in June (2025). Excellent Installation…read more The 2 installers were experienced and worked together well. I have been enjoying it everyday since! Absolutely love My new Sunsetter. Thank you to American Renewal LTD for a job well done! Sharon F.