Greg did an outstanding job installing my Dish equipment. He also gives outstanding after the…read moreinstallations service when it is really needed. I would recommend him highly to anyone wanting the best in satellite installation and service. John Overby

Poor customer service & always drops internet in the evening, like 7pm and after. Just offered me a…read morefaster speed...which does not make for much help when it drops service or pick it up in our basement.

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

The testing and installation took some time, but is was winter. Installation went well and I was…read morehappy with the result. They had a router I could purchase and they would set up (not included). The router quit working 2 months later. They told me to contact the company (Ubiquiti--Aircube). The troubleshoot community had similar issues with no resolutions. Trying to contact support, the product is no longer listed. Calling Intermax again, they refused to take back the faulty router. DO NOT buy a router through this company. Buy a router through a company that stands behind their sales. Update: a couple of weeks later Intermax apologized and offered a free replacement. They are working to fix this issue. I am happy with their service and their customer service follow up.

Be sure you carefully read their " contract" after we did it was a firm no for us. They have all…read morethe rights.. you.. not so much. I'll wait for Ziply fiber optics or get Starlink. . I will say the phone people are very nice but not able to answer questions when challenged. But worth the low price once you know the whole story.

We have been with Ptera for a number of years and have been very satisfied with download speeds and…read moreservice. I have no clue how it rates to the large cable companies, as I don't have the option to use cable where I live. But...when I hear what most people pay for internet...I am super happy that I have the ability to use Ptera.I can say that compared to the company we used prior, they are heads and tails better in service and connectivity. I have had a few issues, but all were able to be identified while on the phone with a tech, and often times solved. I do have high speed internet at my office, and I can say that the very old laptop I use at home, is only very slightly slower when accessing the internet than the new computer I use in the office.

Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

My internet has been down more this entire week than up I think I should get a reduced bill this…read moremonth working now but for how long who knows

We live 7 miles outside of Coeur d Alene. We thought Air-pipe was our only option. Absolutely the…read moreslowest, most intermittent internet service we have ever had. We are maxed out on their available speeds. Tech/ service guys are very helpful and nice but even they can not overcome the limitations of their technology. Neighbors just got Verizon's 4g LTE service and have no problems. Looks like we will be going that route. Sorry Air-pipe... we gave you three years to fix the service up here on the Cougar Gulch relay. Three years too long. From their business description, "Perfect for gaming or watching videos online" = total joke. If you enjoy watching 5 to10 sec snippets of a video at a time, this is the internet service for you.

I seriously hate these giant conglomeration companies that treat their customers like a used doggie…read morebag. We have been having signal problems for the last few days. So they promised to send a technician (Mason) today, Sunday, between 8:00am and 12:00 noon. This morning, i got a call that narrowed it down to between 11:15 and 12:30. Then I got an email saying between 11:45 and 1:00. Then ANOTHER email a little later saying between 12:30 and 1:45. Then I called them and they said between 2:00 and 3:15! Now I am waiting on hold, and the only solution they can offer is either keep waiting, or re-schedule (so I can waste ANOTHER whole day!) Well, where the heck is he? I'm sorry, but at this point, they have ruined this beautiful Sunday for me and my family! Their final solution was to give me a credit on my bill for $5.83 and give me three months of HBO for free (but if I don't cancel then it continues at $15 per month). Not sure what to think, but I wish I could give DirecTV a call right now!

I have had Dish for 4 years. My receiver is broke and needing to replaced, I called and was told I…read morehad to pay $99 plus shipping for a new one. But wait, I still pay a mnthly fee for it. My bill keeps going up and I lose channels, if I want them back I have to pay for them. The customer service is rude and to do anything to my account there is a cost. I am leaving and will be going back to cable for at least they are regulated. Dish sucks