We drove 100 miles after extensive questions & conversations with salesman intending to buy a…read moreLincoln Navigator. We arrived and the car was already running thinking they were ready for us to test drive. I opened the drivers door and the power running board didn't work. Sales said it was"frozen" whatever that meant. No offer to fix it before purchase. Following the test drive I shut off the car and the salesman came out to move it and it would not start. The owner and another man came running (literally) with a battery charger and confessed that they had to jump it that morning! It would not start even after a charge. They had this lot 6 months and never checked the battery (it was the original 2019 battery that came in the car new. They didn't fix the running board or tell me prior it did not work. The salesman said he himself drove it 1000 miles last summer. This car would have left me stranded on the 100 mile drive back home!

We bought our new car here after a total loss, and will be lifetime customers after the experience…read morewe had here. We worked with Shawn, who went above and beyond to find the vehicle that fit our family's needs and price range. It was so past my scope of what I dared to hope for in a car buying experience; Shawn genuinely cared about what our family needed and offered us a loaner for as long as necessary, and kept us updated on vehicles that came in that could fit our needs. We ended up with an economical vehicle in our family, and the next time we need one we know where we are going. I never imagined a car buying experience could be so easy... especially while recovering from an accident. We are sticking with the "little guys" - what a HUGE difference and amazing experience

If you like buying a car from someone with no social skills who runs a sub-par operation then this…read moreis your place. (Millard Location)

Shopping for cars is only slightly more fun than buying pants, but Jon at Sports & Imports made the…read moreprocess so much easier. I went on the recommendation of a friend and could not have had a better experience. Jon took the time to put the vehicle on a lift to show me the good, bad and ugly (very little of the latter) about the car and didn't pressure me in any way. SO NICE to be able to buy a reliable car without drama or spending 12 hours at the dealership. This will be my first stop the next time I need a used car.

I hesitate to write this review because I ALMOST don't want word to get about this place. I took my…read more2008 Dodge Ram in on Friday with a rusted and broken exhaust system and a broken AC. He had it done on Monday the following week. His price was below the average based on my google searches. Also he is a super nice guy. I hope he loves a long life, because I will never go anywhere else for service!

I called up and asked if they could give my car an oil change right away, and they said it wouldn't…read morebe a problem. Service was fast and courteous, and the price was very reasonable. They didn't try to BS me or sell me things I didn't need, which I appreciated. There was also a cute pup in the waiting room! Snowball is friendly; consider yourself forewarned. Overall, a great family owned local business that I would love to keep supporting.

I really wish my budget would allow me to have bought one of the fine rides. Unfortunately, My…read morenumbers did not come in and I do not really care for the newer styles of the Cat brand. As I was walking, I was asked politely if I needed to find something and there did not feel any pressure to do more than kick tires while I waited for another vehicle in the area

DROVE my car to Jaguar to get the check engine light fixed. Guy called & told me it was going to…read morecost $3,000.00 some for the repair. I decided I didn't want to leave my car there as they didn't act like they knew what they were doing when I dropped it off. Told him I was going to pick it up. He told me car won't start now. I'm like...what? I drove it in there & now it won't even start? Hired a tow truck. Text him to be sure car was picked up. He did not reply. Called tow truck company. They said they had picked up & sent to new dealership. I went to new dealership to get things out of my trunk that I needed. Car was not there & they had not seen it. Tow truck company billed me but did not do the job. Hired a new tow truck driver & Jaguar would not give him the keys to my car until I paid $219.00. I'm like for what? I DROVE the car in & now it isn't running, I have to hire a tow & you want money for what??? I had to pay him to get the car back which I feel was very unfair. New dealership fixed my car for $200.00. Will NEVER buy a car there nor would I ever take my car back there again. I emailed them to talk to a manager / owner so I could get my money back & some girl tried to sell me a car. I told her what happened. She told me a manager/owner would get back to me & no one has EVER called me. Not a good way to get repeat business. I would say they are there to sell you a car & not give you service. Rip off.

Thank you Roxanne for the stellar customer service!! Onyx JLR is a definite recommend for us!!read more

My son found a really nice used Dodge at the dealership. Maximilian, was our sales guy. Super…read morehelpful and friendly. Jorge was our finance guy and he was friendly, honest and thorough. They have a really cool customer lounge with free snacks, and interesting history about Mini.

1-Star Review - I Feel Completely Cheated by Omaha Mercedes-Benz…read more I never expected to write something like this about a Mercedes-Benz dealership, but Omaha Mercedes-Benz absolutely betrayed my trust. I paid $61,500 for a Sprinter van, believing I was purchasing a reliable Mercedes vehicle from a reputable dealer. Instead, I ended up with a van that was defective from the very first day. Even during the purchase, I should have noticed the red flags. The buying experience was almost too easy--effortless. They were extremely quick to push the sale through, even though I live all the way in Southern California. Now it's painfully obvious why: they wanted to get rid of this van as fast as possible. And they succeeded--at my expense. At 7,546 miles, the van was already showing the same issues I'm dealing with today. I didn't recognize it at the time--this was my first diesel van, and I trusted the dealership. I trusted the Mercedes name. I assumed they wouldn't sell a defective vehicle. Fast forward a little over one year, and now at 40,000 miles, the van has a major transmission failure involving the torque converter. Multiple service advisors told me the same thing: A torque converter does NOT fail at 40,000 miles unless the issue was already there. These components typically last around 200,000 miles. So what does that mean? That the van had a serious, pre-existing defect, and it was sold to me anyway. I feel cheated, misled, and taken advantage of. I gave this dealership my trust and over $61,000 of my hard-earned money, and all I got in return was a defective van and a massive financial and emotional burden. Omaha Mercedes-Benz should be ashamed of this. This is not how you treat customers. This is not how you uphold the Mercedes-Benz brand. If you're thinking about buying a vehicle from Omaha Mercedes-Benz, be extremely careful. I learned the hard way that an "effortless" purchase can be a sign that they're just trying to unload a problem vehicle on someone else. Don't let it happen to you.

My son is being ignored by pat and Andrew malouf on a brand new car he leased in February. After I…read moreleased 2 cars in Dec and February. The car he leased is a lemon. These guys won't return our calls!!

Recently I had the misfortune of having a dear run out in front of my first post college…read morecar/minimal cost/gas saver. It was hard to part with the vehicle, although with me getting married here in the coming fall, and then starting a family, it was time to upgrade to a bigger, more roomy, and comfortable car. I started out at the local competitor's dealership; Lexus. To be honest I wasn't impressed as I drove their IS350, which is supposed to be the closest competition to Infiniti. After this I was pretty disappointed, so I searched out for comparable brands and cars and arrived at Infiniti's Q50. Now the difficult part came around, finding the right color car, with all the bells and whistles I wanted. I test drove one initially, that had everything I wanted but the color. So I passed on it. A week later or so I came back and was prepared to offer something for the car regardless of the color, but the car was already gone. So back to step one again. I found one that I wanted down in OKC, but did not really want to drive the 400 miles to go pick it up, and told myself I'd give the local Infiniti of Omaha the opportunity to see if they could come up with the exact car that I wanted. Almost on que, I got a call from Jose; my salesperson, which he told me that they had acquired a car with everything I wanted including the color, the tech package, the wheels, everything. This thing was full loaded. His manager was quick to put a reasonable deal together. So I took the deal! They even worked with me on holding a check until my insurance claim on my previous car cleared. The communication was excellent, and their demeanor was superior in terms of customer service. I highly recommend this team, as well as these vehicles. Couldn't be happier with my Infiniti Q50!!

Long story short: Trying to get my door lock fixed. The event was miserable from setting the…read moreappointment (trying to get an appointment) to calling a week ahead to verify the process. I heard lots of excuses. Brought my vehicle in at 10:00 AM and ultimately didn't get my car back until after 6:00! No offer of a car for the day to-boot! No service discount. I have been a loyal Infiniti customer (used to be)!

have been getting my oil changed here for years. I drive from Illinois to Nebraska every month (…read more1,000 miles round trip) and every 3,000 miles, I stop at prime Auto. VERY courteous people and the job is done within a hour. (15-30 minutes usually)

Came in for an unidentified leak. Were told head gaskets needed to be replaced and given a $1600…read moreestimate (including air filter, oil change?). Took the car to another place (Jensen, which is what we typically use). The car PASSED a coolant pressure test (I assume Prime didn't even do that) and means it's NOT head gaskets leaking. Also, we have no overheating and no white smoke from the exhaust. I can't recommend Prime to anyone after this. Jensen cleaned the engine and we are going back in a few days so they can actually identify the leak, not just guess and try to stick us with a giant bill. Edited to add: the business felt the need to call me AND my husband about this and when I said this wasn't appropriate, kept talking at me until I had to hang up and block the number. Wow, just wow.