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    J Austin & Company

    4.8 (12 reviews)
    Closed 10:00 am - 5:00 pm
    Updated 1 month ago

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    Response time

    6 hours

    Response rate

    100%

    Services - J Austin & Company

    Personal property appraisal

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    Photo of Don O.
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    2 months ago

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    1 year ago

    Nice and attentive owners who will order any amount of precious metals you would like.

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    Photo of Jim V.
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    9 months ago

    Staff were great and friendly. They addressed all my questions and concerns during my visit. Highly recommend.

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    1 year ago

    Went to their grants pass office to sell some jewelry a few months back. Was very professional, and very good prices. Would recommend

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    Photo of Zoe N.
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    7 years ago

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    14 years ago

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    15 years ago

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    11 years ago

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    11 years ago

    Business owner information

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    Mark H.

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    9 years ago

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    Ask the Community - J Austin & Company

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    Southern Oregon Gold & Silver

    Southern Oregon Gold & Silver

    4.4
    (8 reviews)

    Very helpful. Spent a liberal amount of time educating my son-in-law and myself regarding the many…read moreitems we brought in. No pressure, just great customer service.

    Don't use this place if you are under 30. they wouldn't look at my gold because I looked young…read more Took my moms gold and gave her thousands of dollars for it but because I looked young I was apparently a thief I'll neverrrr use this place again stereotyped the moment I walked through the door.. Bill was freaking rude. Don't do business here. I'm having my whole family leave a 1 star review never in my 30 years of life have I been stereotyped like this, I'm a hard working mother, wife and have never stolen anything in my entire life and to be judged by a grumpy old man like that was beyond inexcusable.. he could have just told me no and I would have went about my day but no he decided to just throw jabs at me the whole 3 minutes I was in his store. If you want to be judged by your appearance then this is the place to go. I went 5 minutes down the road to souther Oregon gold and pawn and they took my scraps and gave me a nice chunk of money AND THEY WERE NICE. Unfortunately for Bill and his ugly business I'm taking ALL MY GOLD to souther Oregon pawn and gold. I have lots of it too. So sucks to suck Bill you should have been nicer and you would have mine and my whole families business.i hope this damn place goes bankrupt and closes because they are not nice people.

    Gold & Gems Fine Jewelry

    Gold & Gems Fine Jewelry

    4.6
    (58 reviews)
    $$

    From start to finish, I thoroughly enjoyed working with Gold & Gems and especially Anna was an…read moreenormous help. I didn't have an exact vision when I first came in and she showed me all the various designs and choices that I could go with for engagement rings. Ultimately I had some specific things that I wanted: 6 prongs, but with the ability for two side stones because I had some small side pieces from my late grandma that I wanted to incorporate. Anna scoured their supply and when we ultimately decided that their current vendors had things that were close but not exactly we decided to make it custom. I thought that making it custom would have been a high cost but it was extremely reasonable, and ended up coming in under my budget but the ring was exactly what I wanted! My (now) fiancé said it was a dream ring and looked exactly how she envisioned. I have probably 20 or so emails back and forth with Anna as I made small tweaks to the design and coordinated visits to see the diamond or the wax mold they made for the custom ring before it was cast. Their communication was always swift and thoroughly answered all my questions. A main reason why I decided to shop locally is because I was concerned about getting the size exactly right. Even after discretely getting her ring size, my estimation ended up being slightly too big. I went in with my Fiancé and they said no worries, it was an easy fix! While their goldsmith was finishing a vacation, they gave us a neat attachment that would temporarily make the ring smaller so we could keep the ring over the weekend and bring it in on Tuesday when the goldsmith was back. Plus, they're also getting a free insurance appraisal complimentary as a part of doing business with them. They even sent me a CAD of the ring design so I could see it in a "3D" way which was awesome. Seriously, whether you go from their existing selection or you go custom the service they provide is high quality and very attentive getting you exactly what you're looking for.

    CANNOT RECOMMEND RON AND HIS BUSINESS ENOUGH! I was looking for a unique engagement ring with some…read morevery specific likes and dislikes. From the very outset, Ron deeply listened, patiently showed me different designs, asked me the right questions so I could actually figure out what I wanted. He then spent time creating a gorgeous custom design for me, emailed me the draft photographs and made me a mould I could try it on. Throughout the process, Ron went above and beyond with customer service and made it a very fun and easy process. I have now got the ring of my dreams. I would give him 10+ stars if I could. Don't waste your time going to other jewelers in the area, trust me and go to Ron. This is a family business that embodies their values in every interaction with customers. The very best!

    Rare Earth

    Rare Earth

    3.6
    (17 reviews)
    $$

    My FAVORITE place to shop in Ashland! Full of Bohemian-vibe clothes and accessories, colorful…read moredecor, incense, candles, you name it. Smells like incense. A perfect place to buy gifts for a friend or myself! Highly recommend!!

    Disclousure Or Exposure ?…read more I have been supporting Rare Earth in Ashland. For Over 15 years. It's Great Store. Mostly due to the Big Screen, Music. From reading Previous Reviews. There are Several disappointed Customer from their experience there as well. And I Give Credit were it is earned. Most of you Know it's moved Several X. Most of us like the store in the Beginning. And the friendly Service we had then. Unfortunate Many Retailers are following suite with Disgruntal Employees. Understandably. Thier Over Worked and Paid Peanuts. Underpaid. However Today. November 8, 2025. The Employee looked like, sounded like an Angel. Very lovely. I came in for a return. On a Wallet I bought on 11/02/25. At 1st it looked fine. When I took off the sticker. It left a residue of glue. So I went in today for a return. And with my receipt that does say. All sales final. Which the Original Cashier Cat. Did Not inform me about. And I did not know until today for my return. So Today. I showed the cashier the wallet and the residue of glue. And asked for a cash return. Which was how I paid. Of course most are Charging for purchases. She looked at the wallet saw the glue. Then showed me the receipt with All Sales Final. And said I can't return it. Noted. I Know she's doing what the Owner says. I Send My apology to her. So she went in the back to get the owner, She came out and I Knew Immediately she was Not gona Budge on "Her Policy" She Knows Most of What She Sells is Low Quality Landfill Material. Some things are better. Yet from Being Over Seas I can tell the difference. The purchase was "Only" $19.95. The store must have made a couple Thousand on this day and Not Including the past Several Weeks. My Perspectice is. I Paid Cash. I was Not told about the Policy. And as previous Reviews say the Register is a Dinosaur. And the Recipts are very small. Its Way Out Dated. With being a Long Time Ashland Customer Who The Owners Knows has been supporting her Business. $19.95 is something that a Legit, Transparent Business Owner would be glad to do. By the way is Excatly what the Flower Shop did a few doors away. Did a return for me. That I also paid in cash. It's Obvious it's Good Business Practice. To Return something that was not a Quality item and was purchased just 6 Days Prior. And this is not a complaint. It's only a Review about unethical Business practices. My Wish is for All Busines Owners to Prosper, Thrive when Knowing Every Customer is Contributing to this and thier Abundant and Successful future. May All Beings Experience Health, Wealth And Happiness. 1 Thing about Most Businesses If they say. All Sales Final. #1. Inform Every Customer at the time of Purchase. #2. Unless it's a Worn Undergarment Some Sort of Personal Item that's been used. All Sales Final is a Red Flag. Something is Not Right. It's Smells Fishy. They Know the product is Not Quality or What they say it is. Example ; Hill Top Gems Ashland, "New Owner" Attempted to Sell Me Fake Citrine. Which he did Not Disclose Before his Sales Pitch. This New Owner even told a Previuos Employee. Of whom I Know. Who told Me. As long as it Sales. Who Cares. .

    J Austin & Company - jewelry - Updated August 2026

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