I had my first five star experience buying a new car today at Lexus of Dayton! How many of us DREAD…read morethe car buying experience, I did for sure! Until today! From our experience with the sales woman Marcia, to F&I with Andrew, and the Tech expert Colin...everyone provided a top notch experience. Highlights are the cookies in the waiting room and the cutting edge technology of the Docupad (giant electronic device used for e-contracts) plus the unparalleled attention from every associate you encounter. Someone commented when they saw me later, "you just bought a car and you are still in a good mood??" Shocking, I know, but it seems like this is par for the course at Lexus of Dayton! I look forward to working with them on Service and any potential issues I might have in the future!

Took my 2011 Es350 in for a battery light on. I suspected…read moreit was either the battery (2 year Lexus battery) or alternator. They put a drain on both, which is fine, but didn't put a hard pull on the alternator so it check out fine. Cost= $200 Light came on again. Took it to a local shop I trust, alternator failed on a hard pull. Lexus just wasn't thorough enough. Disappointing

My stepdaughter has a 2020 Sonata she has serviced there. Evidently her husband was told the brakes…read moreneeded to be replaced but he decided not to do them at that time. She asked me to look at the brakes. Evidently someone there decided to torque down the lug nuts including the locknuts well over 300 ft lbs. Torque is supposed to be 81 ft lbs. Her lock nuts including the special tool for removal are basically destroyed. I had to use a 18" breaker bar along with a 2' pipe to break them loose including driving a 3/4" socked on the locknuts to remove them. If she had a flat on the road, there is no way for her to, including a good size man to break these lug nuts loose. What kind of service department lets this kind of crap go on. Nothing professional about it.

Fred is an amazing person to work with and when I need a new car after my 2024 Hyundai Sonata. I…read morewill be coming back to see him. Even when I come in for oil changes, he stops what he's doing just to see how I am doing.

Service for oil change took a long time then they tried to sell me a battery they said mine was bad…read moreThey a girl for a service advisor and she took 15min to close my bill Ever time a go the for a oil change the keep trying to sell me battery. And telling I got something else wrong with cat.

My daughter purchased her first car here and let's just say it's been nothing short of a nightmare…read more Very upsetting. She was ripped off and very sad first time experience.

Since the name change from "Walker" to "South Dayton", the overall quality of service has…read morenoticeably declined while the cost has increased. To start, you can no longer schedule service through the Toyota App. Because of this change, I had to call and make an appointment the old-fashioned way--by actually speaking to someone on the phone--just to schedule an oil change. For comparison, Reichard Chevrolet offers a Fast Pass oil change with no appointment necessary. I arrived today at 6:45 AM for my 7:00 AM appointment and waited for the doors to open. As usual, check-in was done using a pen, paper, and manually writing down VIN numbers and damage notes. This process feels outdated, especially when dealerships like McCluskey Chevrolet have been using automated check-in technology for over a decade--and they offer free snacks, drinks, Apple workstations, and a dedicated lounge. When asked if I planned to wait for my vehicle, I said yes. Josh told me it would take about an hour. My vehicle was finally ready at 8:20 AM. Then came the bill: $93.39 for a basic oil change. When I asked why the price was so high, Josh explained that prices had increased a couple of months ago. It seems like everyone is jumping on the "tariff" excuse to justify higher pricing. For context: On 06/17/25, I paid $79.54 for the same service--before the name change. On 09/18/25, an oil change at Joseph Airport Toyota was $80.62, and they include free coffee and donuts. The price increase alone is frustrating, but the addition of hidden fees--like a "Document Storage Fee"--makes it even worse. And while coffee is free, you'll pay $1.75 for a single Pop-Tart. Overall, the combination of rising prices, outdated processes, and declining customer experience makes it hard to justify coming here when other dealerships offer better service, better amenities, and lower prices. You could save $12.77 by visiting Joseph Airport Toyota, and enjoy a more modern experience while you're there.

Randy Kepperling was great to work with. I did not feel pressured and he was knowledgeable about my…read morenew 2012 Toyota Prius. He responded to both emails and texting promptly. He was patient with me as we waiting for one of the financial officers to replace their printer so I could read through the deal thoroughly before signing. They did not add any gimmicky add-ons to the deal and honored their original quote, which was to simply drive it off the lot as-is. Additionally, he gave me a voucher to bring the car back to have the headlights buffed and cleared for no additional charge. I do not enjoy car shopping and Randy helped make it a painless process.

Tried to charge me over 1200.00 for a knock sensor on a 2020 Silverado. Had it done elsewhere for…read more280.00. Did not find out this was not under warranty until after the 174.00 diagnostics. Rip off.

What's up with Voss Chevrolet Corvette team? Twice over the last couple months I've called and left…read morea message for their team coordinator, Brigitte, and crickets. Nothing. No return call. Very disappointed. I've purchased several cars in their network. The BMW team is very responsive, Chevy, not. Guess I'll look elsewhere for corvette service.

We've been a Subaru famiky since 1 2012. Just love the…read moreproducts service and support. My wife has a gucci'd up 2018 Forester and I have a 2011 Tribeca. Now I know what folks think about the Tribeca but I love it. Its a great road car and very comfortable. Subaru of Dayton takes great care of us and we're Subaru peeps for a long time to come! If you're look for great vehicles and Superb service on your Subaru this is the place to be!

Yelp wont let me delete an accidental review so I'm going to give this person a 5 star as an edit…read moreand say how dumb Yelp is for not making it seamless to delete a review

This is my preferred Mazda location even though it's an hour away from me. It's a nice and updated…read morelocation. They have a large waiting area with plenty of drinks and snacks. Juli has helped us multiple times. Both my mother's used GMC Acadia and my used CX-5. She's always super nice and helpful. If she isn't able to answer a question she'll check for you. Brayden is great with financing and walks you through the entire process. He answered plenty of questions in the days leading up to my purchase of a used car on the lot. Highly recommend!

Apparently they didn't want to sell me a car. Walked around their lot for a while looking and was…read morecompletely ignored. I'll go buy elsewhere I guess.

I've been a service customer at Voss Village Cadillac for several years. With each visit I'm…read moreimpressed with the professionalism of the service team, the overall appearance and comfort of the waiting area, explanation of whatever needs to be done, and commitments kept insofar as the time to complete the work. It's obvious there are high standards for every aspect of their business, and I always leave there feeling respected and appreciated.

If I could do -5 I would. Voss is the place where the customer is in for a zero sum game and they…read moreare the target. 13 year customer and to see the decline over time is a real disappointment. The last two adventures have ended this customer relationship and I hope can serve as a warning to lower your expectations - you could be next. I am on a work assignment across the country and our home is being sold. We needed our car in the garage to be moved - but you guessed it. Battery which was less than one year old was dead. Auto zone has affirmed that both the starter and Alternator work fine - it was a bad battery. Since I am in California i can't handle the situation in person so I call and speak directly with the service advisor and give them my credit card and I am assured that they will ring up a replacement battery for my family so when I am next in Ohio I can return the old one for warranty coverage. Does that happen? 5 minutes later this team ignores the calls, the credit card info provided from this long term customer and they require my family to Purchase a battery and then require further that they hand over the old one - and rather than test it for possible warranty coverage discard it like they do the decency that once accompanied customer relationships. So now I am out two battery purchases which should have been covered by warranty because they cannot communicate among their own team. Further right before I left for my work assignment they tried to shake me down to fix an alleged oil leak for $5,000.00 on a 2019 XT5. That's odd, still haven't put in any additional oil and a separate independent mechanic has no idea why the costs would have been so high - other than they thought they could. Be wary, hide your wallet, and you may want to consider a different Cadlilac dealer as these folks have lost their way.