purchased 5 new vehicles from them--better sales force no pressure sales if they don't have what…read moreyou are looking for they try their best to locate it from another dealer and bring it to opelika ,ala.

If i could give higher than a 5, I would! I usually dread dealing with car dealerships, but…read moreKeinodrick Sims made my purchase so easy. My credit union drug their feet and took several days to finalize my financing, but he helped me navigate the process that they made so convoluted. I would absolutely trust Keinodrick for my next vehicle purchase. You should go see him!

I got a nice car. But when i bought the NEW car i noticed the rear bumper had a broke clip and was…read moreloose. Still not fixed and its been 2 months. So i am less than impressed on that. And they have called my wife? Not me. And i filled out the paper work and gave Charles my phone number. He has already taken pictures once and now says to drive all the way back out there to take then again. I dont understand what the problem is i bought a new car with a little ding and cant get it fixd in a timely manner.

Service department has had my Jeep for 2 months. Three different times I have had to bring it in…read morefor issues that they don't seem able to fix.

STAY AWAY!!! YOU'VE BEEN WARNED!!!!!! These people are…read moreshady, shysters who don't care about anything but making a buck! They sold me a used car that had a bad transmission! My engine started making very loud noises shortly after I purchased it. A couple of people told me to have it looked at because it did not sound right. I had a mechanic look at it (wished I had done this before hand, but I was new to the area and didn't know anyone), and he said it was the transmission which was a out of his realm of expertise. I found another Ford dealership and took it in for diagnostics. Turns out it is the transmission, and they have to order a new one. I'm thankful it's still covered under the warranty but these people ought to be ashamed of themselves. They will have to answer to God one day!! I have filed a complaint with the Attorney General's office and will also file a complaint with the BBB. Do your homework and don't learn the hard way!!!

Terrible service department. Slow and overpriced service with terrible customer service by Mike…read more Had scheduled an appointment to have a recall done and 4 days later it was never done. All estimates for other service were 3 times the price of all auto shops in Auburn and Opelika. Never go here if possible.

Typical dealer tactics, shows one set of numbers online to lure you in, then the figures change on…read moreyou once you're sitting at the desk. The down payment didn't though (which is a good and bad thing) so that's a plus. I know the "numbers online" is a preapproval, but I called over 5 times to ask the same question "would the numbers change once I got down there because I'd need to know now so that I don't waste time" and each time I was assured that whatever I was sent in text would stay the same in store as long as my supporting documents matched (which they did). Overall it's a decent lot as far as their vehicle selection goes, just make sure to take the preapproval with a grain of salt and THOROUGHLY LOOK OVER YOUR VEHICLE BEFORE DRIVING OFF. Update 1/27/26 **Car dumped oil and the lot first off made it difficult to get my car down to them for service. Once they received it, I waited for over a month for my car and got it back in even worse condition. I called back to see what they'd be willing to do about it but my option was for me to get it towed at my expense as well as be without my car (that I was paying on mind you) for another extended period of time without a loaner/rental. After multiple calls (and arguments which is odd because I'm very passive) they agreed to take the car back with no balance due but ONLY IF it was marked as a repossession and not a breach of their own service contract. 0/10, wouldn't recommend buying from carmart EVEN WITH A SERVICE CONTRACT!!

Worst place to get a car from. I got my first car from them and as soon as I got it paid off it…read moreblew ... Then my second car I got I only had it for 3 months and the cam shaft position sensors went out which cost 200$$ plus paying 420$ bucks a month. Whatever you do....do not get a car from this place....

Excellent service!! Went there to have a tire repaired after getting a flat on the interstate…read more Unfortunate for us the tire was done but they had replacements available the next morning and we were back on the road before 10:30am!! Highly recommend!!

H&W Tire replaced my son's engine. They were honest, timely and fair pricing. They were so much…read morehelp!!!

Brought my Ford escape down for a recall. Made an appointment for 8:45 in the morning and it's now…read moreafter 2 o'clock in the afternoon and it's still not done. I don't know why they would call it a service department. When they're definitely is a lack of service.

I made an appointment online to see two cars. The salesman didn't even show up and I ended up…read moreseeing someone else. I decided to buy one of them and then had no choice as they went into the back and ran my credit 20 some times. This was the first issue/red flag. Then after 3 weeks the car started having major issues and needed an engine replacement that cost more than the value of the car. The dealership was absolutely no help and the salesman that was supposed to help me never did anything acceptable hound me for paperwork that wasn't done correctly at the time of purchase. Absolutely the worst experience I have ever had at a dealership.

LIARS and SCAMMERS! Avoid at all costs! The sold me a car that has been broken since the day i…read moredrove it off the lot. I could have paid it off twice with the amount of money I have put into it to just have it driveable.

From the owner: Customer Satisfaction is Our #1 Goal!read more