Got a 2009 Honda Civic LX today from Phoenix Motors; specifically, Steve!…read more We came here first on a whim. Steve met us and invited us in just to get some more details on what we were looking for. This contrasts with a few of the other dealerships we were looking at, who just started naming cars and asking us if we wanted to look at them, despite having said the kinds of things we were looking for. Steve heard us out, didn't push - just checked to see if they had anything that would help us. We originally went to them because we saw on their website that they had two Civics that looked good (I like their size and MPG). Phoenix Motors did not disappoint! Both ones we test drove (15 min limit) were very clean inside and out. We ended up liking the second one most. We negotiated the price and decided to pay all at once and ended up getting the car a bit less than the Blue Book value. It was a pleasant experience and I do recommend them!

Worst place ever!!! Staff is super unprofessional. Asked to speak with manager and they would hang…read moreupon me. They only pulled my credit to get nowhere. Beware of these people. Now I am afraid because they obtained all my information. Will definitely report the to the Better Business Bureau.

I bought a 2018 Audi from this dealer 1year ago. My transaction went so smooth. The owners are very…read moreefficient. Randy and Ahmad are amazing. They work very hard to keep the customers happy. I would buy again. Thank you guys for all you do. Wanda J.

We bought a new car for my daughter and it was a pleasure working with both the salesman, Mike, and…read morethe owner, Randy. It was a nice 2014 Subaru Legacy which had high miles, but was in great condition. We had such a great buying experience, that when there was an issue after only a week with the car, I had no doubt that Randy would take care of the issue. They stand behind their vehicles and not only picked up the car, but are taking care of the repair as well without question. I highly recommend this dealership if they have a car that you like, as they are honest, fair and make the whole experience easy. They also have their own repair shop and a mechanic who is also named Mike, who knows his stuff and gets it right!

It's been five years since we purchased our family truck from them and we have had no problems.read more

I keep telling folks stay away and keep driving down 64. This dude is rude af and has big internet…read moreballs. My BMW 5 Series car had 3 codes causing the check engine light to come on after 100 miles of buying it cash.

Joe and his crew are very professional. I can truly say that you can trust their work. I've taken…read moremy car to get service work done and major repairs with great satisfaction Joe and your guys are awesome.

After more than 5 years as a loyal patron of Sevan Motorworx, I am replacing my previous 5-star…read morereview with a 1-star review. The snakes at Sevan are "unethical, dishonest, and fraudulent", as a Google reviewer already mentioned a year ago. During our years at Sevan, my wife and I exclusively worked with Joe and Evan (the owner). Ironically, my original review was so positive and heart-felt that it brought Joe to tears. We originally trusted Sevan: we referred numerous high-end customers to them, spent significant money restoring, maintaining, and modifying our 03 Land Rover Discovery II through their shop, and remained patient through multiple mistakes (i.e. vehicle damage during a job) and/or incidents of poor service. Our most recent experience was the final straw. Sevan has repeatedly disregarded a very clear request: if an aftermarket part is to be used instead of genuine OEM, we must be consulted first. We have communicated about this multiple times over the years. Despite that, Sevan has attempted to use aftermarket parts without consulting us on several occasions. In one previous case, we only discovered it way after installation - when the part caused a problem. This most recent incident marked the third time we've had to address this issue and again make the same request. At this point, it feels like either negligence or intentional disregard for important customer preferences. This isn't the only type of customer request and preference they've repetitively ignored either. The worst part of this situation was the audacity behind the particular part they selected. Not only was it aftermarket, but it was a cheap, low-quality option that they KNOW we would NEVER approve. We've always made it clear that genuine OEM is our preference and that we only consider aftermarket parts when they are recognized upgrades over genuine OEM - a repeated declaration which is consistent with all the genuine OEM parts and high-quality aftermarket parts they've installed for us. Instead, they chose a low-quality, budget-friendly, inferior aftermarket part for our high-quality truck (a truck they've referred to as "the nicest Disco they've worked on") - despite the fact that the genuine OEM part was available through their supplier. Less important but still noteworthy: Sevan tried to significantly overcharge us for this low-quality part which we would NEVER let touch our truck. Other Rover specialists in the area quoted roughly one-fourth Sevan's price for the exact same cheap aftermarket part. We would've paid Sevan a 300% mark-up compared to local brick-and-mortar competitors, and a 400% mark-up compared to online retail price - all for a part that we wouldn't ever touch or look at. What's funny is that one of the competitors told us that they would never recommend those cheap, low-quality parts to us anyway - based on the preferences we mentioned. Funny how the competitor ascertained that understanding in one conversation, meanwhile Sevan was too dense and dimwitted (or too fraudulent) to understand our preferences after several years of working with us. The overarching disappointment for us isn't even the incidents we've dealt with; it's how poorly Sevan handles the incidents. It's realizing that after years of loyalty, referrals, patience, and business, we've been consistently met with defensiveness, excuses, lack of accountability, and gaslighting during our times of disappointment - instead of being met with humanity.

I would not recommend buying a car from this dealership. I purchased a vehicle and started having…read moreissues before I even made it home. The check engine light came on the very next day, and within a week, I was facing a $2,500 repair bill. I've only had the car for two weeks. I trusted the owner and explained that I needed a reliable vehicle for my son since our current one already had issues. He reassured me that this was a good, dependable car -- but now I'm left with two vehicles that both have problems. I've tried reaching out and even went by the shop to get a resolution, but haven't received any help or response.

I purchased a car from this place on February 7th 2019. The dealer Mahamed assured me the car had…read moreno major issues. Paid him CASH 6500 for the 2009 Murano and an additional 700 dollars for taxes and title, which I thought was a bit much. Car was back in his shop two days later leaking power steering fluid. All he did was fill the car with more power steering fluid. 3 days later the same problem occurred. Was told to take the car to Grecham Lake repair shop and was charged $492 for repair. Owner agreed to pay part which was only $50 that I still haven't received. These ppl don't stand by their word and didn't care that the car needed major repairs. The engine light is on now because the catalytic converter is shot. So much for customer service. WARNING. DO NOT SHOP HERE. They ripped me off big time and will not make good on their word.

I turned in my leased vehicle here yesterday and it was a BREEZE. Coming from out of state, losing…read morepaperwork to turn in a lease, this being my first time with a leased vehicle, and had wear and tear on the vehicle, I had a bit of anxiety. However, ALL of the employees here are super friendly and welcoming (may have been the Girl Scout Cookies I had on me to start friendly banter ha). They took my car for a drive, checked it out, signed it off, and bam...done within 15 minutes. No need for stress at all! They were all reassuring and told me that the only thing I needed was that third key I didn't even know I had (thank goodness for the junk drawer box I packed) or else it would be a $500 fee. This was seriously easier than looking for a vehicle. They also did not try to sell me any cars or pressure me in the slightest. These guys are professional and did not take advantage of lil ol' me like soooo many places I've gone to. I HIGHLY recommend returning your leased Subaru to this location.

Ms. Dakota Romano gave exceptional customer service from start to finish! She along with Kevin went…read morethe extra mile to make sure I was leaving in an auto that I was completely satisfied with. I couldn't have chosen a better dealership to shop with! Definitely recommend :)

This process was so easy, I love that I did not have to go back and forth with a salesperson. If I…read moreneed better understanding, I just request for someone to give me a call, and they would call and walk me through the process. At pick up it was very easy sign my name on the line and drove off in my new car in about 45 mins if that. Took car to Buick to have it looked over. They said you got a SOLID car. So all in all I love my new car. :) Best way to buy a car!!!!!!

On 3JUL2026, we had picked up our vehicle and upon the ride back to our home we noticed something…read moreseverely wrong with the tires of being unstable. Immediately informed Carvana and got in touch with silver rock. They referred us to Firestone which the next day the balance and alignment were fine and couldn't find the issue. Called silver rock again and allowed us by referral to be seen at the dealership. At 0900, after my husband completed his procedure at the hospital, we believed this was a simple process. This vehicle was being sold with bad tires and it is not our fault. To our complete surprise, we were at the dealer for over 5 hours, being informed it may be over 24 hours for a decision, being told you may need to exchange (I told them I'm happy with the vehicle why is the option for exchange is it because you don't want to cover new tires??) the tires were considered undriveable and safety hazard. That is a question upon selling your vehicle about tires in which Carvana failed to identify. We were extremely frustrated and it took the Volvo service tech and manager stating "you should do better these customers have been here over 5 hours". Ultimately it was finally approved but both my wife and I were on the phones from being hung up on to just wait (this is close to closing time for the dealer). We were told to get possibly a rental in which they did not have and this is our primary vehicle for the family!!! I have bought 3 other vehicles with Carvana without issue to include working with silver rock with absolutely no issues. This is the FIRST time to go through this process and makes me doubt the efficiency and care to really take a look of vehicles being sold to making them available to sell. Safety hazard could have been life altering in which we had no idea. The entire 7 days were used to fix this issue! I was disconnected a few times from silver rock cause there were no explanation and honestly no sense of urgency to resolve knowing we were waiting that long. I am extremely disappointed with this vehicle purchase and truly silver rocks process of resolution. I am thankful we did not get the warranty for purchase and may be our last to buy from Carvana giving how we were handled.

This is another well deserved 125 stars for the service department and very specially for that…read moresweet lady Linda that was my Service Advisor today. It all started when my AC went out to the woods and decided not to come back so I made a phone call and the Receptionist informed me that there was no way they could take me in, when I explained that this time I was out of State and I wanted to speak with the Manager she gave me his name and location and lo and behold he called me an hour later. Because I explained I was an out of towner in distress with an RV that needed service he listened to my explanation and promised me he would squeeze me in since it was a simple issue. Two days later I showed up and Linda took us in, oh boy if you need to explain your problem and have someone to listed to, that is Linda! two hours later I am on the road again. Thank you Mr David Cisneros your team is something I have never seen in other dealerships around the Country. Josh did a great job and refilled my AC tank with "freon" or whatever gas is needed for my AC to cool the cab. I can not over stress how much care and love we got from Linda that was covering for Frank currently vacationing in London, she should get that position permanently because of her "angel" and let Frank stay in London, we don't need him here! if there is someone like Linda to take care of the Sprinters All in all I wish you were a mile from my home instead of careless money greedy Baker Vans, you know who they are. Thank you Linda! My pup sends barks and bites and he said "thanks for the milk bones!"

ANGRY IS AN UNDERSTATEMENT!!! THEY COMPLETELY TOOK ADVANTAGE OF MY 80 YEAR OLD GRANDMA…read more My Grandma went in to get an INSPECTION, and walked out with an $11,000 BILL!! DOUBLE her 2005 car's TOTAL VAULE. Her car had been driven ~600 miles since her last inspection, stays in a garage, and had no service lights on. What do they do? They decided to replaced literally every hose, filter, seal, gasket, clamp, etc that exists, $2200 for parts, $8,400 in LABOR. She was confused why you kept the cars for multiple days, so way to go. I'm absolutely STEAMING and I can't do anything about it bc it's already paid for, and "she approved it". I want to know WHO THE HELL looked at my hunched over, barely able to walk NANA and talked her into $11,000 worth of work on a $5,000 car!? WHAT IN THE ACTUAL FUCK IS WRONG WITH YOU GUYS!? STAY AWAY FROM THIS SERVICE CENTER!!! 0 STARS AND 100 MIDDLE FINGERS.