Ofcourse no one's wants to be at a car place or service repair center but I can say you can…read moredefinitely go into Exclusive Motorcars with open arms and mind. Keon is such a big asset helping me out with everything that I needed and more and really appreciate their timing with getting work done with my car, from the little things to the big things everything went smooth. Would definitely recommend this place and will definitely continue to do business with them.

After I explained my situation before coming in I was simply trying to get my daughter a graduation…read morecar I received several messages, oh well we have this program and that program, I asked did I need a co signer because the application was filled out about a week before , I was told no , get in there it was the opposite of everything they said , I got the co signer instead of them saying we can't help you even with the co signer I was told to sit in the lobby and wait on responses while David helped his other customers, I'm very big on transparency, to tell me to sit there was very rude ... A COMPLETE WASTE OF MY TIME !!! Salesperson was David

After getting tired of going to the Nissan dealership to have my car fixed for ridiculous prices, I…read moredid some research and found Autostream in Randallstiwn. I had no idea what to expect but I just wanted good service for a decent price. My expectations were far exceeded. It is an amazing place to get your car fixed for a fantastic price. The employees at the front desk are phenominal and the mechanics are super fast and talented. I feel like I am part of a family there. Regardless of how long it has been since I have called, they always remember me and welcome my business. It is a smaller location on liberty road and it is a bit if a fast turn into the parking lot but the business itself is not hard to find at all. It is super easy to schedule an appointment online, by phone, or in person. There is a shuttle service if you need to go while your car is being worked on. I prefer to hang around and chat with the staff. Either way, I highly recommend this business and will continue to go myself!

The service at Randallstown AutoStream Car Care was exceptional. They were polite and helpful.They…read morealso provided transportation to and from the auto dealer. That was a great help considering I was short on cash and that helped a whole lot. Very greatful. Mr. Russell at Randallstown was the hero because he also had the service that picked me up at last minute so I could pick up my car. Now that"s what I call great service. It was incredible. One of the best services I have had from a car dealer.

I purchased a car in Devember of 2023. David was the sales person at AutoLeader and he did the tag…read moreand registration work. Recently ((January 2025) I was pulled over by a police officer and given a warning because the stickers for the month and year were reversed on the license plate; I told the officer that I had no idea this happened because it was taken care of by the dealer at pruchase. When I called David at Auto Leader he was borderline disinterested in the conversation at first not even acknowledging they made an error. (as if I wouuld call about this falsly out of the blue and as if I did not buy a car from him that was not cheap!) This made me annoyed. He then told me I needed to come in and they would try to fix it. I asked if he could come to my work place, 2 blocks from their shop, and he could fix it there. He refused and said he was trying to seve me time and aggravation over having to go to MVA for new stickers. His solution was in no way saving me time and aggravation already caused by the error, and in the future to get it fixed. His attitude was terrible- he accused me of "pointing fingrer". I would be VERY CAREFUL about doing business with this complany, especially if you want a company with customer services that stands behind their work.

David and team provided a top notched buying experience. If you're in the market for a beautiful,…read moreclean, reliable car, they offer a bit of everything. This should be your next stop. They will get a deal done. I remember my family purchased a BMW 5-series from this dealer back in the mid 90's, and guess what?! They are still at it, putting people in cars across the country. The right car at the right price. I am very happy!

So my car was stolen on 10/31 , recovered on 11/2 , right front tire was popped front rims bent ,…read morefront end of the vehicle was crashed, amongst other damage ! $8k in work paid by the insurance company , some of the work included , new rack and pinion , new tires , rims , front end alignment & much much more! 1 month worth of work. So the next day after i pick up my car, I notice a noise in the RIGHT front end, clicking , screeching So I call Marlene and tell her, she says bring the car back in , but before 8am so Harvey has time to test drive the car. Well that was impossible because my only day off was Sunday, mind you I just started a new job 2 weeks prior because I lost mine when the car got stolen because I couldn't make it to work for 3 days . I made them aware of this also. Finally I'm off of work for week, but Dp was Harvey, I was told to bring the car back when he got out of surgery. All along the noise in the right end is worse the suspension is feeling awful. Welp ! I just took my car back over when I could , months later, but I wasn't waiting for the 8am requirement any longer ! Immediately Harvey looks at the car & says, "this car is out of alignment, it was perfect when it left like it was MY fault! Gives me a loaner and hits me with a $1700 estimate! None of the work had anything to do with the noise in the front end! So ask about the noise, he said t,"the ball joints are dry, I'll grease them when If you get the other work done here. and he was gonna throw the alignment in too. Bless his heart ! He was gonna do me a solid! So i said "nah I'll park it , when my taxes come back I'll bring it in" i had no intentions! So i parked my car, then Covid happened! During that time we did all the work he was going to charge $1700 for for less than $700 ! Except the ball joint lube! I take the car to 4 mechanics, all of them insisting that it unethical to align a car with bad ball joints, the ball joints were damaged upon collision especially if they had to replace the rack , tires and rims! They all four assured me it is against manufacturers recommendation to lube those ball joints, if they are dry , they are bad! Replacing a rack on a car with front end collision and 93k miles and not replacing the ball joints is why it's out of alignment!! They all four said , " the car shouldn't be on the road and he knew it! Even after he was going to get rid of the noise with grease but not the problem, align the car again, wait for me to bring it back out of alignment and nail me to have the ball joints replaced! But hey , he wasn't gonna charge me to rig my ball joints and align my car knowing it wouldn't remain aligned in the first place! So here it is 7 months later .....that little noise that just needed some grease has caused a domino effect f issues with my front end! Don't bother coming here! They are blood suckers!

So I'm back! Doing business with CARBIZ again This is the Best place to buy a vehicle !!!…read moreI have never had a bad experience here and I have done so much business here. I would say make your dreams come true and buy your next vehicle here at Carbiz. They make your dreams come true without emptying your pockets!!! Love Carbiz

My very first time here. My daughters 2009 Accord needed an oil change. I booked the appointment…read moreonline, arrived on time, was given the grand tour by Tony and then waited in one of their spacious waiting areas until the service was completed. They have free coffee and WI-Fi which is always nice. I thought the car may have needed a new battery, they were honest, it did not and they did not try to coerce me into getting a new one. Oil change completed in a decent time, maybe an hour or shorter. I paid the price listed online, no bait & switch or hidden charges and I was on my way. All of the employees that I interacted with were nice. No problems here for me at all, we'll be back.

I understand the challenges associated with a major renovation and appreciate the accommodations…read moreprovided for waiting customers, the service experience was disappointing due to excessive delays and a lack of communication. I arrived for my scheduled appointment at 10:00 a.m. and was advised of a three-hour wait, which I accepted. However, when that estimate stretched beyond four hours without any update or explanation, it became frustrating. Many other customers waiting for routine services appeared to be experiencing similar delays. Delays are understandable, but failing to proactively communicate revised timelines demonstrates a lack of respect for customers' time. Simple measures such as periodic updates, text notifications, or more realistic wait-time estimates would significantly improve the customer experience.

Jeremy was an amazing . He was so patience & very nice to work with. Ask for Jeremy .read more

My experience at Koons Ford Baltimore was top notch especially my salesperson, Michelle McBride! I…read morewent into the dealership to purchase a specific vehicle. She called me and told me that she found my dream Lexus. I went in. I met with the most professional and delightful person to work with that I have ever worked with and I have been to many dealerships over the past 35 years and she is the best! Her customer service skills are excellent. I plan on keeping in touch with her because she is such a darling and pleasant to work with!

Terrible service.! Would never recommend to anyone for collision assistance or parts. Charged me…read morefor 3.5 days of work simply because he couldn't do the repairs without messing up my 2021 car. Then factored in things that I NEVER asked about.

Bad business in MD: Antwerpen Auto World…read more (long post below) Tina and I are shopping for a second car, and we came across this one, about an hour north of us. https://www.cars.com/vehicledeta.../detail/683327253/overview/ Our daughter Ava and I made the drive up after dropping Tina off at work this morning, and checked the car out. Tina contacted the dealer last night, and they informed her the car is available and has been on the lot for 44 days. Aside from some minor mechanical issues that could be easily haggled, I was very satisfied with the car. Prior to going, Tina and I had secured our own financing and I was ready to hand over the check to the dealer when they came back with something outrageous: They wanted to add 25% to the price of the car for some fees, NOT INCLUDING Tax, Title and License. Now, I may not be the brightest guy, but this just seems like bad business. Here's how the breakdown went: Car listed at $10,999, haggled to $10,500 plus new tires due to dry rot on all 4 tires (inspected and agreed with from their own service tech). The additions after we sat down: $1,500 for Maryland State Inspection $495 for reconditioning $395 for freight Those prices are beyond exorbitant, and should already be included in their ad and the sticker price like every other truth-in-advertising dealer, as I've highlighted in a screenshot below. MD state inspection is $90-100, Tina and I had just gone through with this after transferring our car and motorcycle from California. Reconditioning, also known as detailing the car, runs $100-200 for a good quality detailer. Freight? I was told it was purchased from a local auction, and our car would have been $1,000 to ship from CA to MD if I didn't drive it. I doubt it's $395 to move the vehicle a single digit number of miles. Adding up all these not-advertised costs (I was informed by the salesperson that this was all listed as additional on the ad, again see the screenshot below, it's not) comes out to $2,390 on top of the $10,500 the car is listed at. Some basic math (2390 / 10500) gives us an additional cost of 22.7% over list price, again NOT including TTL (about another $800, 6% tax + ~$150 for title and license). Finally, take a look at the areas I've put a red box around in the image. It very clearly states at the bottom: "The price you see-IS THE PRICE YOU PAY!!!!!" This is simply not the case, and I advise any car shoppers in the Baltimore area to be wary of shady business practices like this from Antwerpen Auto World.