Excellent service! I brought my phone with a broken screen, and they fixed it quickly and…read moreprofessionally. The staff was friendly, knowledgeable, and upfront about the pricing. My phone looks and works like new. Highly recommend them for anyone needing phone repairs!

Brought an iPad in for repair. Charging port not working. Paid $130 when I dropped the iPad off…read more Was told that it would b ready in 3 days. Came back in 5 days. iPad still not repaired. Was told to come back in 2 days. Came back and the guy working had no clue about my iPad. Had no clue where it was. Finally found it and it hadn't been touched.

For all of you who left poor reviews, I apologize for your inconveniences, but most likely and…read morehopefully you saved $hundreds$ of dollars getting your phone fixed vs paying $500-$800 for a new phone. And if you are too lazy or forgetful to call them back for status, then you are as much to blame. They are busy too, you're not the only one... My husband and I have been using Cell Phone Rescue (yes that's what I call them) for years. They just saved me at least $650 dollars with my dinosaur Apple 5s. Service stopped and it said "searching". Went to AT&T, and with their limited options they advised I go to Apple (never been nor wanted to go to that money pit Zoo). *Scroll to bottom to skip the issue/sob story* Went to Apple anyway, not going into the number of issues and muck ups with my appointment but in the end the representative told me it was most likely a hardware problem and mentioned my antenna was most likely disconnected. She was not able to open the phone up to fix it but was able to go over the array of new phones with me and the eye boggling prices (no way thief). Her only recommendation besides a new phone were instructions to back it up at home and do a full factory reset. I went back home for the 4th time (-att and issues with appointment, remember). Their were so many more issues at home and not to mention my iTunes which I use to back up was acting up, uploading pictures from my computer (?), not able to do the latest update, and not locating my device which left me extremely irritated. Went to Cell Phone rescue and they not only reattached my antenna, but did some extra TLC on my phone to make sure it was up and running again! Love these guys! They work hard, they're honest, and they get stuff done! (Don't forget your phone there, they do get seriously swamped and may forget to call you back because they are Working On Your Phone!) Thank you guys! You know we will be lifers!

After dropping my phone and shattering the screen, I was in need of a fix ASAP! I called Rescue…read moreCell Phone to ask if I needed to schedule an appointment and was told that it would be $135 and take about 10 minutes by a very friendly man. When I walked into this location, it took awhile for someone to come to the front of the completely empty store and when I mentioned that I was the one who had just called and that I needed to get my screen fixed, I was told it would be $150+ and take an hour to fix. I asked what had changed in the last 5 minutes from when I called to when I walked in and he acted like he didn't know what I was talking about. While the job they did was fine enough and my phone is now fixed, I probably wouldnt return because of the run around to get customers in only to give them false information.

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.