This place goes above and beyond any and all expectations. I am probably the most dubious person when it comes to mechanics and anything car-related. in the past month, I've needed to bring in two of our family cars to have them service. Timely responses, easy to work with people, honest and good mechanics. I've had the best experience with figuring out a problem was one of the cars, getting a quick turnaround on the other car. The only place and only professionals I would recommend! They get the job done right the first time! they made it possible for me to just spend time with my family while they take care of my cars, making them safe to drive. Don't wait, get your car in today. They give your car the care it needs. read more

Initially posted 3 star because an issue I thought should have been addressed on prior visit. Was contacted by Mike to make it right. He addressed my concern to my satisfaction and I can revise my rating to 5 star. read more

My heater stopped working and all three estimates I received were multiple thousands of dollars. But Casey's said they might be able to get to the blender door without taking the dash all the way apart. They were successful & saved me thousands! Great service. read more

Been going there for years and they're always great and fair, highly recommend them! They get the work done fast and inexpensive

This place is great!! They are so knowledgeable, taking time to answer all of your questions. They get the work done fast. I would not bring my car to anywhere else! read more

Greg and his team are amazing took. Y car in to get some work done found a rock in my sway bar and they easily extracted the rock and saved me from An expensive repair great job guys read more

My family has been using Casey Auto loc's in Palatine and Arlington Heights for years and just feel you can trust them,my 91yr old father drops his Avalon off at the Arlington Hts loc and never felt they took advantage of him being a senior and thats refreshing. Thanks Casey's The Harlow family read more

Horrible. I will never return. I made an appt for an oil change this morning at 7:30 and the man I spoke to said he would "have me out in 30 mins" he confirmed I was waiting for my car. I got to the place, the rude guy at the desk said " I have it as you are dropping it off" I said no that is not what was arranged. I said I can wait for my car, he said wait where?? I was so angry. I loved this place. I thought I wound a place that is honest and close to work, etc. Dont waste your time here. read more

I was having car problems late afternoon on a Thursday. I called around to every shop I could think of and everyone I called said they couldn't look at it until the next week. I live over an hour away and panic started setting in .. not sure how I was going to get home. I remember driving by Casey Automotive about a mile from my work. I called them and they said if I could get it there they would try to look at it and possibly fix, but could not promise. I literally limped it into Casey Automotive around 4pm. Sean was amazing he took great care of me, diagnosed the issue and fixed it. He had me out the door by 5:45 and heading home. I needed more work done, but he got my car up and running to get me home. I will continue to bring my business back here. I appreciate all that he did to fix my car and the relief that I could get home safely. He and his staff were awesome. Thank you so much! read more

Was put on hold from 5:50pm till they closed. Only reason for two stars is because I have used them in the past and they have always been pretty good. Casey reached out and gave a good explanation so I altered my review. read more

I am sure that this is a situation that doesn't happen often, but it is why I'm writing the only review I've ever done. I got an oil change last week, and as part of the service, they rotated the tires without asking me. A day after driving nearly a thousand miles, I discovered that one of the rotated tires was not tightened enough. This was unacceptable, and could have killed me and my family. I do not think the tire needed to be rotated (new tires were recently added on the back and the tread was low, but fine). It's carelessness and otherwise ruined what was a great experience. read more

I had some tires moved from one set of factory rims over to a set of custom rims and these guys did an awesome job! The job was more difficult than they anticipated, but honored their quoted price. Don't hesitate to work with these guys! A+ read more

Most of us vehicle owners desire a repair facility that offers quality service for a fair price. Greg and the rest of the technicians at Casey in Arlington Heights have delivered outstanding service numerous times at a fair cost to my family's vehicles over the past several years. Highly recommend without reservation. read more

Our family of six has utilized Casey's for 20+ years. They've serviced eleven of our vehicles over that time period. On the whole, we've had very good experiences for regular maintenance and repairs that were done. Have felt they've been fair with pricing, and quality of work has been solid. Communication, as well as explanation/clarity of repairs has been excellent. It's been great to have a local "go to" auto repair shop for all these years, for oil changes on up. read more

The people here are excellent! They came highly recommended by my girlfriend, as they've serviced her vehicle for years. Great customer service and trustworthy! I would definitely recommend them to my own family and friends. read more

My car had multiple issues wrong with it. Sean K. suggested that we contact the insurance company so he can double check the work they said they had done on the car previously. Sean and his team also ran a diagnostic test to double check if they were missing anything by accident. Sean K went over and above to work with the mechanics to check any other possible reasons my car could have so many problems going on. He reassured that the problems that were going on with my car are unusual and is more of an anomaly than the norm. For someone to go over above their job to make sure they are not cheating their customer is rare. I trust his expertise. This is a trustworthy place to go if someone is ever skeptical about what mechanic business to choose. read more

Great service! Fair Tire balance price $10 they also stand by the work they do without argument thats a hard to find quality

After searching for years to find a reliable, trustworthy mechanic for our Hondas, we found exactly that several years ago at the Arlington Heights location. They've handled everything from basic oil changes to blown tires with courteous customer service, always going the extra mile and never trying to add any unnecessary services or charges. It's truly a good feeling to have a mechanic I know I can trust. An extra star for Gabe the manager, consistently friendly & helpful. Updated 8/30/2017: another five stars just for Gabe please! After several issues with my hatch not closing properly and latching properly on my 2016 CRV, I brought it to him and he literally fixed it in 30 seconds. No charge. Great man. Great company. 500 stars! read more

Casey is a great local shop for your minor to moderate automotive needs. My dad has been going here since I can remember, and I've started going here now that I have my own vehicle. The prices are really reasonable. Don't get fooled by those coupons from the "oil change places. " The people at Casey are very honest, never over-estimate or recommend work that doesn't need to be done. They warranty their work and will resolve any issues without hassle. They will honor parts warranties for suppliers they deal with, even if you got the work done somewhere else. They go above and beyond too. They fixed a body issue for me free of charge even though they don't do bodywork (my bumper was loose). read more

Good for oil changes but a bit pricey on tires and some other services. The guy at the desk gave me the impression of being a bit "shady" when he quoted me a price on a new tire and a used tire for my car when I had a slow leak in the right front passenger side tire. I felt as if he was trying to get over on me. Went some place different and got a good used tire for $30.00, including installation. read more

The honest mechanic. If you can find one, hang on to them! The folks at Casey Auto fall into that category. I had new tires put on 6 mo ago and received a free alignment. They also quoted me for some other work and having repaired enough cars, their prices are very reasonable. Today, I had a slow leak in my tire and they repaired it for free because I bought the tire there. They've earned my business on all my cars moving forward. My only advice, get here early. There is usually a line out the door in the morning which speaks volumes of their customer loyalty. read more

I can't say enough good things about this place. The staff, and especially RICK always provides excellent customer service and is always so helpful!!! Rick has made my experience and every visit exceed my expectations. Great deals, excellent guidance for all my automotive needs, honest and reliable in all aspects. My own dealership doesn't compare to Casey Automotive. Thank you again for all the years of great service and many more to come!!!! read more

I was at Casey's earlier this morning to get an oil change and for the technician to take a look at the brakes as well. I was so impressed with Mike and Augi, who interacted with the customers with courtesy and kindness. I work in Customer Service, and I notice when people go that extra step to help customers feel heard and cared for. These guys were very impressive. At least twice during my wait time, I saw Mike invite a customer into the shop to look at their car to see what problem was being fixed. That's honest service going above and beyond. The price they quoted for the work on my car was half of my neighborhood mechanic's price. Fair prices, honest work. And the weird sound in my car is gone. :) I will not go anywhere else for oil changes and routine work and repairs. Great job Casey's! read more

This an auto repair shop that really tries to do right by the customer. Their pricing, quality of work, and honesty is second to none! They understand how to treat a customer. As a result, they are always busy. I enjoy working with David at the front desk. He is as nice as they come. Do yourself a favor and give them a try. You won't be disappointed! read more

I love the customer service and also the work they did. Sean is the best best employee at this place. I would highly recommend this place.

I have been coming here for years with my cars for oil changes, brakes, etc. They are very friendly, honest, & have fair prices. I would recommend them! read more

Brought my car in with a nail in the tire. The expert crew sorted it in 15 minutes and had me back on the road. Always fair prices, high quality work and exceptional customer service. The best technicians in the business. You're the only ones I want repairing my vehicles. Keep it up and you'll have a customer for life (and more referrals)! read more

I visited Casey Automotive to have an evaluation done on an automobile I was considering purchasing. When it comes to cars, I freely admit I am lacking knowledge and needed a lot of guidance. Sean couldn't have been more thorough in his assessment and patient as he answered my numerous questions (stupid or otherwise). I would highly recommend this establishment and their helpful staff! read more

Great guys, honest, friendly and helpful. This will be my go to automotive service after this positive experience.

Our whole family takes our cars here. Gabe is great to work with! He put in the extra time to make sure my car was running and helped me out a ton. I highly recommend these guys. They do quality work and make sure you understand what's going on with your car. It's great to be able to trust someone with your car and find great management and mechanics. read more

Great guys and awesome service. I was ripped off at the dealer and paid half the price for the same work and parts. They are honest and honorable and didn't treat me like a stupid girl who doesn't know about cars. Thank you so much David at Casey Automotives!! read more

Casey Automotive - I went to the dealer & they charged 170 for a tire sensor! Here It was 100 per w/parts & labor. Nice guys & great service. Thank you Casey! - Auto Repair Near Me - Arlington Heights, Illinois

We took my daughter's car to Casey's for a rattling noise. It was a simple bolt replacement and they did it for free! They also rotated the tires. We've always taken our cars to Casey's and have been very happy with the service and prices. High recommended! read more

I have been going to Casey's for 10 years and I've never had a problem Gabe is probably the best customer service rep the company has. They are honest conscientious and their pricing is perfect I would recommend anyone to stop by Casey's and get theirs car fixed read more

Really thankful for a place I can trust. My entire family brings their cars here & had great experiences each time. I don't feel pressured to fix everything on my car or lied to about additional issues that are wrong. Gabe does a wonderful job with customer service and communication. Thank you guys! read more

This really was an awesome experience by Casey Automotive, start-to-finish. Shout out to Gabe and the entire staff for their professionalism, it was much appreciated. read more

I brought my car in Friday morning at 10am for an oil change. It is Saturday 9:30am and it still is not done. I called an they told me it may be done by 12pm. This place is a JOKE! Who takes over a day to do an oil change? read more

Auto repair places are notoriously bad for trying to rip everyone off. I don't know a lot about cars but I truly feel like this place is not like that. They could've told me that both of the issues on my car need to be fixed right away and tried to charge me thousands of dollars but they were very honest. They said the one issue was all that I needed to do right now and I was very happy with this. Highly recommend trying these guys out. read more

They quoted a repair for $1,650 and I almost had a heart attack. Called few places and stopped by shop near my place and they fixed whole thing for $158. Enough said... read more

I'm not easily impressed and skeptical of auto shops, but my experiences at this location and the one on Hicks in Palatine have very positive. All my experiences have shown them to be knowledgeable, fair, courteous, professional, and efficient. read more

The experience started and will end with a phone call to find out how much their oil changes are. Rude guy answering the phone told me how much an oil change is. I asked about making an appointment and while chomping on his food I believe he said "It's first come first serve". I asked if it looked busy for the next hour or so. He said in a rude tone, "we're always busy". I asked "are you always friendly?". He said "yup". I'll just take his word for it because I will never go to that shop. read more