We were SO impressed with the speed and pricing of Number One Turf. Arnold came out to do the…read moreestimate, but we mostly worked with Octavian. Octavian is quick to respond to texts and calls and was an incredible resource. Arnold gave us some misinformation that Octavian was quick to fix. We selected one product with Arnold, but Octavian let us know that another type would be available sooner but was a little pricier. We went with that option and had turf installed within EIGHT days of the estimate. Guys who came out were really helpful and efficient. Octavian was helpful with the pavers as well and made sure they were well spaced. We *love* the new backyard!!

Excellent customer service and craftsmanship. Its a pleasure to work with this family owned…read morebusiness.

The lifetime warranty means nothing. They were going to charge to fix their shit job.read more

Had the BEST experience with Kelly Roberts. They totally transformed my backyard! 10/10 recommend.read more

10 years ago, following thorough research, we selected SYNLawn to replace our backyard grass to…read moreprovide a better environment outside and inside our home by aiding in keeping our pets clean. Through the years we have had the ~ 1000+ square feet refreshed maybe twice. Everyone who has ever visited our home raves over the wow factor the evergreen carpet grass adds to our patio, pool, and gardens. Recently, ATT subcontractors caused the carpet and its crushed granite base to need refurbishing and essentially what amounted to a re-install. I called SYNLawn and spoke with Angela Herald their Project Administrator who could not have been more helpful, professional, and patient with me. She arranged for Ryan, the Project Team Supervisor, to come and appraise the work in order to assess the workload. Ryan and I walked over every inch of what needed to be done. It looked like it might be 3 to 4 weeks before they could fit my size project into their schedule however, true to her word, Angela called me with an opportunity to have a 4-man crew come to do the job the next morning. I agreed and Ryan came with his crew, lined them out, and the four-man team set about their task. 5 hours later, one would be hard-pressed to think that this was not a brand-new carpet! Every aspect and detail has been professionally dealt with by these craftsmen. Thank you! We are very pleased with SYNLawn of Houston and its drive to ensure client satisfaction. Well done. (I will attach a picture of a small portion of the finished job. The carpet grass runs on for about 75' x 10' past more pool patio and the garage.)

I had really hoped to avoid writing this review but I have lost my patience with this company.  We…read morehired them to add some artificial turf to our backyard.  We already had a putting green with artificial turf installed by a different company so figured this would be an easier addition. The initial crew that was sent out didn't seem to have much experience and despite having our irrigation guy change the irrigation before they came out (to avoid messing it up) they still cut multiple lines and managed to cut lines to our lighting system. They also placed artificial turf over valves that I had to have access to. Our irrigation had to be complete redone which synlawn agreed to subtract from the cost of our lawn and sent out a completely different crew to fix the others mistakes.  Even with the huge hassle I was willing to let it go since they fixed the issue.  However, we started to notice that the turf would get scalding hot (not an issue we had with previous turf) and then started to notice that it seemed to be melting. I called the company and they said that this can happen from window glares and that this is common.  No one mentioned this to us previously.  Since we had some leftover turf they agreed to come fix it at a low cost IF we got those windows tinted.  We decided that we didn't really have another choice so we paid another company to tint the windows and set up for them to come fix it.  I came home to find that they laid the new pieces the opposite direction of the original turf so it looks like a patchwork quilt and also did not get the whole melted area.  I have contacted them again to see how to resolve this issue once again.  This process has been more than frustrating and I feel like we should have been notified about the window being able to melt and the fact that this premium turf would get so hot. After talking to neighbors who used a different company they were told all these things beforehand.  It is for a these reasons that despite whether or not this is resolved I cannot in good faith ever recommend this company.

Agreed with others here. They did a good initial install but will not honor warranty or even…read moreanswer the phone. Ghosted after initial install and my turf has sunken and needs to be repaired. Coming out of pocket again. Would not recommend.

Their product is very good, their service is not, so much that I was finally compelled to write a…read morewarning to other potential buyers. As I've seen in other reviews, once they are paid and product is installed, they ghost you. It's near impossible to get any response regarding repairs. I've had numerous sunken spots, not near irrigation, that I can't get anyone to fix. I have young children that have tripped in the sunken spots, so now I have them blocked off until I can fix the spots myself. Service and communication rank high on how I choose a company to work with, and I was fooled by this one. Used car salesman approach - promise everything, deliver little. For these reasons, I do not and will NEVER recommend using Wakasa for your turf install.

Turf in back yard, excellent service and all done in one day…read more Love the look made the yard look larger

From the owner: "First Class Turf Houston specializes in artificial turf installation, custom putting greens,…read morepet-friendly turf systems, backyard turf, and commercial artificial grass in Houston. We install high-drainage turf, French drains, premium landscaping, pavers, low-voltage outdoor lighting, and outdoor kitchens. Our turf solutions eliminate mud, improve drainage, and create low-maintenance, year-round green spaces. We build professional putting greens with true ball roll, durable turf lawns, and full outdoor transformations. Houston's trusted artificial turf and landscape design experts. Free on-site estimates."