I received a confirmation call regarding an appointment I cancelled several weeks ago, and the…read morereceptionist refused to acknowledge that I cancelled the appointment. (I cancelled the appointment because I received atrocious quality of care at my previous appointment). Because the call was on Thursday and the appointment was on Monday it fell under the 24 hour cancellation window. When I said again that I had to cancel I was told that I would never be able to schedule an appointment with any Tidewater location ever again. I'm not seeing evidence of this policy anywhere, it seems like the receptionist just outright lied. Don't go here.

This office was completely fine and professional for the visits themselves. Leaving on the final…read morevisit I was told that insurance would cover all costs and nothing was due/owed. I began receiving text messages with balances. I called the office 5 times and left detailed messages with no returned calls. I even emailed corporate and talked to their answering service who told me he would relay the message when they opened on their next business day. To this day, I have received no mailed correspondence or bills and no one can be bothered to call me back. I do not know if I owe money and will not rely on an automated text message with links that could be spam. Very strange business practices.

Dr. Hao has done a wonderful job straightening my teeth - I didn't think it would be possible and…read morewaited a lifetime to have him tell me he could do it! I finished invisalign treatment and my comfort level is to a level I never knew was possible. I'm extremely happy with results! Thank you Dr. Hao and team!

I just finished my Invisalign treatment with Dr. Hao, and it has been one of the most positive…read moremedical experiences I've ever had. Dr. Hao is warm, knowledgeable, kind, and professional. My dental history is complicated, and Dr. Hao expertly navigated me through the process with ease---I am thrilled with the results. The office is clean and modern, and every person with whom I interacted on Dr. Hao's staff was warm and helpful. I never waited more than a few minutes before my appointments, and the front desk administrators were consistently pleasant and accommodating. It may seem strange to say, but I'm going to miss going to Hao Orthodontics---it was a pleasure being a patient here!

I want to be clear first, the staff here is great. Kind, accommodating, no issues at all. The…read moreassistants and hygienists who worked with me were wonderful, and I have no complaints about that. My problem is entirely with the treatment plan I received from one of the dentists. Background: I don't have great teeth, I have bone loss in the back from years of untreated MS, which kept my gums inflamed for years. Since I started treatment for that, my gum health returned, tight gums, no pain, no infections. When I came into this office for the first time, I made it clear I wasn't chasing a perfect smile. I just wanted to be able to smile again without embarrassment. The dentist's recommendation was full-arch reconstruction, top and bottom. She told me my mouth was unsalvageable. Which, was concerning, because a year prior a different office told me it was if I got my wisdom teeth out. But, I listened to her and seriously considered it. They had a full presentation ready to sell me on a complete reconstruction. "You're going to have to replace these teeth in 10-15 years anyway, so why not now?" and "I wouldn't recommend dental work here, it's a waste of time and money. You'll just pay more later to replace them." What pushed me from being just concerned about what I was being told, to actually upset, came the next week while I was getting a cleaning done. The dentist came in during the cleaning to ask if I'd decided to replace my teeth yet. I thought that was strange. Very. I decided to go back to an ortho I had seen about a year prior who told me he could do the work. This time, he spoke to the dentist that had just recommended full reconstruction and he wasn't willing to go against the dentist recommendation. But, then he said, "If you really don't want to give up, go talk to a periodontist." So I did. The periodontist went into great detail. My teeth are not great (admittedly so,) but they're not anywhere near full reconstruction. I have great bone health in the front, the back needs work (from loss), and my gums are completely healthy. He showed me the bone loss on the imaging, walked me through everything. I walked into his office with no hope, because of what I was told before, and walked out with a lot more. What bothered me the most here, other than the sales pitch, was that the dentist who recommended this never actually tested my teeth's health. She went off the X-Rays alone, which to be fair, shows my mouth in worse shape than it really is. The periodontist went through and tested each individual tooth, and recommended dental work, approved ortho, and helped me organize a plan to actually fix them. I will say, it bothered me that St. Mary's Dental cancelled all of my upcoming appointments after I sought out a second opinion. I certainly didn't ask them to do that. Because, while I was annoyed, I understand why stuff like this happens. All that just to say, it doesn't matter how good a dentist is, they can make mistakes. If you get a diagnosis like this, definitely get a second opinion.

Dr. Kara Demer a great dentist is Very patient, understanding, and caring, especially if you have…read moreanxiety about going to the dentist. The team is Wonderful !! Highly recommend!

When my oldest son was 2, I took him to a Dentist inside the Sears in OP, FL where I lived...They…read moretraumatized him and it was forever for me to be able to get him to a dentist after that...Moving back to Maryland, I was sent to Tidewater Dental in LP, MD who only traumatized him even more. I finally asked for recommendations of a PEDIATRIC Dentist and was sent to Tendercare. Ever since then, (approximately 10 years now), I have taken my boys to TenderCare. The staff is friendly and the doctor who was there (Dr. Kim), was awesome. I like the new Dr as well but Dr. Kim definitely made an impression on my boys and I. I recommend Tendercare to anyone looking for a friendly, and great place to take their kids for all dental needs.

Being a product of a horrible dentists during my childhood that have caused me to have a dental…read morephobia, I believe the BEST thing you can do for your child is to provide for a positive experience with the dentist. I live over an hour away from this place. Does that tell you anything? I think the staff is wonderful with the kids. They laid the groundwork with my son to not have a fear of the dentist and has kept his teeth in great shape despite his addiction to marshmallows (prizes for potty training). The dentists are grads from UPENN (currently the top dental school if not one of the top 3) and everyone we have worked (great hygienists and assistants) with have made this place awesome- Which is more than I can say about those Chain Pediatric dental offices that employ dentists who are not pediatric dentists at all..... Unlike at KOOL smiles or whatever it is called, they wont "YELL" at you child to calm them down by scaring them. They use this awesome reward system (token to get a prize for being good) at the end to pick a toy in one of the dispensers. ALSO, the cute ship for kids to play in at the corner of the waiting room - PERFECT. Kept my kids busy for my 5 min wait (which is forever in kid time) As for scheduling, I don't mind scheduling in advance for the appointments I need (Sorry, Angela C.), but when I've needed to reschedule, they were fine with it as long as it wasn't a last-minute thing (I changed it a week or two out). My son hasn't needed it yet, but they offer DVDs for kids to watch during their procedure...(healthy teeth thanks to this place) The office is a building shared with an orthodontist on the other side (uhm.. can we say perfect transition to the tween years?) the ONLY drawback is the distance... but it is worth it for us.

i had doctor o'shea at academy dental. he was great. it was the first time in my life it was great…read moreto see a dentist. went in pain left without pain. the entire procedure was painless.

Awesome service. The staff is friendly and helpful. Great location. Willing to work with your…read moreschedule for availability of appointments.

I would not recommend this dentist as I had a bad experience. They will overcharge you with your…read moreportion that you're supposed to pay. Big difference in trying to charge me $300 for something when I only had to pay $50 (this happened more than once). They don't like it when you call your insurance company either to find out what you're really supposed to pay. When my insurance company started questioning them about the charges, the dentist office dropped me and my family as patients and refunded me for all the money that was overpaid. Funny, I guess if I had not dug deep enough to find out actual cost, they would have pocketed the extra money that they charged me every single time. I have never in my life dealt with a situation or dental office like this. I wonder how many others blindly pay and never question the charges/amounts. Also want to add how rude the dentist was about all of this as well. We did not miss multiple appointments or any appointments for that matter. Did I ever have to reschedule something? Yes! With that being said, we were contacted by our insurance company and told to not come back. They said the office called them, not us. This was due to the staff being irritated by my insurance company. They were questioning prices and procedures.

Procedure performed on the wrong eye.I had my first LASIK procedure with Dr. Mark Whitten in 2005…read morefor vision correction. Naturally, about 15 years later, I needed another correction and returned to Dr. Whitten for a consultation. During that visit, he recommended monovision, given my age at the time (late 40s). He explained that this approach would allow me to balance both near- and far-sighted vision without needing reading glasses, which many people begin using in their 50s. However, after the procedure I immediately noticed difficulty seeing clearly. Over the following year, I continued to struggle with my vision--particularly problematic in my work as a professional photographer--and sought evaluations from multiple optometrists and ophthalmologists. I then discovered that the LASIK procedure had been performed on the wrong eye. When I returned to see Dr. Whitten, I learned that neither he nor his staff had ever determined my dominant eye prior to surgery. In fact, my old patient notes from 2020 confirm that no such test was performed. Despite this, no apology was offered for the mistake. During that visit, I was seen by John Rogers, a technician and former Senior Surgical Consultant at TLC Vision. His background includes attending Computer Tech of Pittsburgh, but he has no formal education or degree in optometry or ophthalmology. He suggested inappropriate options such as cataract surgery (for which I am not a candidate) and during the same visit Dr. Whitten suggested undergoing yet another LASIK procedure (a third) to correct the issue or resorting to contact lenses--the very reason I had LASIK in the first place. This experience left me with the strong impression that the practice prioritizes business and profit over genuine patient care and vision correction. I regret not doing more thorough research before returning for a second procedure, as I have since learned of multiple malpractice lawsuits filed against Dr. Whitten, including Jamie Domeier vs. Mark Whitten, David Cantalupo vs. Mark Whitten, and Liesl Nichols vs. Mark Whitten. I also couldn't help but notice the promotional posters displayed across his offices, highlighting his LASIK surgery on Tiger Woods in 1999 as a marketing tool to brand himself as a "celebrity" doctor. Unfortunately, beyond the image, his apparent lack of attention and care for patients has led to a troubling number of lawsuits.

My recent experience here was incredibly disappointing. I received Lasik surgery when I was an…read moreolder teenager (college age). At that time, my mom handled most of the paperwork/scheduling etc. The surgery went well, and 10 years later I started experienced some vision changes. I recalled that there was a "Lifetime Guarantee," so recently I followed up and requested a consultation for an enhancement. My mother recently passed away, and I haven't been able to find any paperwork for my procedure (which was 15 years ago). I called the office, and they were able to find my file. They asked me how long I'd been going to the eye doctor, and I said about 5 years (since I had a baby and my vision declined). I arrived at the consultation, and it went well. Friendly office staff, etc. I was excited to find out that I was eligible for an enhancement in both eyes. As I was about to leave the appointment, they sat me down with someone to "review paperwork," which is when she informed me that since I hadn't had a full vision evaluation annually since my surgery, I wasn't eligible for the "Lifetime Guarantee" and that I would be charged $3,000 for the enhancement. I asked why it was expected to go to vision appointments annually when you have perfect vision, and she said "company policy." I understand that they are legally in the right, and I'm sure I was informed of this as a teenager; however, I feel taken advantage of. It felt like an ethically ambiguous money-grabbing situation. The surgery went well and I'm sure Dr. Whitten is very skilled; however, the follow-up experience was poor. Be cautious.

Retail part of the store is 3/4 stars Pharmacy is 1 star…read moreThe retail workers in this small CVS are friendly and welcoming. Counter service at the front is usually prompt and they do have a cute little section of seasonal merchandise, but it's very small. This is a tiny CVS compared to other CVSs, but the location makes it convenient for me. I love using my rewards, so I often buy my skincare/ bathroom supplies there. There are also two small refrigerators for a small amount of drinks and basic groceries. Do NOT bother with the pharmacy. It has horrible waiting time for prescriptions and sometimes doesn't even have the medication needed. The staff sometimes seems clueless and my feedback to the manager didn't seem to matter since they are having difficulty hiring. I changed to another pharmacy due to their incompetence.

I put my prescription in at the pharmacy and said that I would wait. She told me it was a 30…read moreminute wait. I come back 30 minutes later , not only does she not recognize me, she says my prescription is not ready. Then I look up 5 minutes later to see her entering my prescription into the system. No respect for customer time. I only brought the prescription in because for some reason their fax would not hook up with my doctor's office. If you need medication or you will die, don't get it filled here. Now they are telling me they don't have the medication after I waited 45 minutes. Then after they saw I was irritated they gave me one bottle charged me for three and then told me I could come back to get the other two over the weekend. I gave them a 3 star because I have been going here for months and never had an experience like this. If it happens again I will be switching to Walgreens.

worst experience ever, this office is total crooks and the women who work behind the counter are…read moreextremely rude, sarcastic, and unprofessional. they tell you one thing and they leave you hanging. I am now responsible for filing my own claim because they don't do it themselves (for my specific insurance only, go figure) but they didn't share that until after they already did the procedure and tried to tell me I didn't provide them my medical insurance information from the beginning so they didn't know.. except they made a copy of my insurance cards 2 months prior to my surgery even took place. I would never recommend this place to anyone. unfortunately they have already removed my wisdom teeth and they've screwed me over so my back is against the wall. they deserve negative stars. Dr. Z isn't the issue but his office is poorly managed. There are 2 office managers and one of them (Devahna) is completely unprofessional, condescending, and just talks to talk without any actual merit or useful information coming out of her mouth. Find another oral surgeon because this place will just screw you over in the end.

Dr Z is the absolute best, so is his staff. I have been to all of his offices to fix years of oral…read moreneglect on my part. He is currently performing an implant for one of my front teeth and I couldn't be happier so far. Dr Z is also performing his magic on my elderly father who needs dentures. Dr Z knows all the best doctors in the field to send us to for further work. He is very caring and truly loves what he does.