Always an honest review of what needs to be done when we take our cars there. Great customer service and always an honest price. You just don't get that in one place anymore. We won't take our cars to anyone else! read more

Great service and great people! If you're looking for a reliable, HONEST mechanic, look no further. Phil and his team are dependable and reliable, and I know that when I need to have my son's car or mine serviced, I'll be dealt with honestly and in a forthright manner. My first repair experience with these fine folks was in December of last year when my son's car (purchased used/that he only had for 7 months) had to be serviced. Phil noticed an issue with the gasket cover/leaking and advised me that this is something that the dealer would handle as it was under warranty. He had even called the dealership and explained to them what was happening and advised me as what to do next/where to go As a woman who is not well versed in the world of auto repair, I appreciated Phil's knowledge and help. I wouldn't trust my vehicles to anyone else but Phil and his team at Made In America/Made In Japan! read more

I wasted my time having my car towed here on Tuesday. They wanted to charge me 0ver $3200 to fix my clutch. My 2002 Toyota Camry is in great shape just the clutch. Wasted $84 on a diagnostic to tell me it was the clutch. Only good thing was the referral to Clutch Mart. read more

Outstanding CUSTOMER service! We were in quite the pinch the day after Christmas. We drove in from the Bay Area and upon hitting the streets in Sacramento, my wife noticed some odd sounds coming from the front of the car. We were desperate for a mechanic and, not surprisingly, most shops were closed the DAY after CHRISTMAS. Thank God Mike Rodriguez and the crew at MIA/MIJ were working. I spoke with Mike over the phone at around 315 pm, described the problem and asked if he had the capacity to perform a diagnostic and perform repairs [assuming the problems weren't catastrophic] that same day [i.e. about 2 hours before closing during a Holiday week when other mechanics were closed!] as we planned on hitting the slopes first thing the next morning. He told me he would pull a mechanic to help and immediately report back to me. We dropped the car off, met Mike [very pleasant] and about an hour later, he sent me a link to a report and called me shortly after to discuss the scope of repairs. Upon my authorization, he got his mechanic on the job and they were done right before closing! The invoice was for the same amount as indicated during our call. Our drive up to the snow, around Reno and Tahoe, and back to the Bay Area confirmed the repairs were done right! He even walked me through the report and urged me to get the other items identified in the report by my mechanic when I returned home. Mike and his crew did a fantastic job on the technical side of auto repair and more importantly an even better job on customer service. read more

Phil and his team were great! He wasn't condescending, he was to the point, and offered reasonable options/alternatives. I brought my car in for what I assumed was one issue and it turned out to essentially be nothing. They did thorough inspection and found a number of issues (many I was aware of). They validated their claims with photos and took the time to review it with me. When the opportunity to oversell me presented itself (2x), they were consistently ethical and honest EVERY TIME. They answered all my questions and did quality work at a fast pace. read more

I tried this place out because it is on my way to work. What was my problem? My check engine light came on. OK. I also need an oil change. Let's do this guys. We can do this. What did they do? First drop-off: Code-reading machine number one cannot read a code on a Toyota Corolla. Second drop-off: Code-reading machine number two cannot read a code on a Toyota Corolla. Third drop-off. Code-reading machine number three cannot read a code on a Toyota Corolla. Therefore, I must have a bad computer in my Corolla. $120.00. They did not even bother to offer a refund. True story. Will not return. read more

I've been taking my truck here the past year and I'm not sure how this place only has 3 stars overall. Phil and his team are great. They're fairly priced, very communicative, and will always do their best to get your car in. Mike, the service writer, always calls throughout the process to give you a heads up on the progress they've made and all of their estimations on how long it will take to repair, have been spot on time. All around great service, no hidden fees or tricks, and you can't beat the free tow if you need it. I'll be returning here for all of my trucks repairs. read more

I thought this place was absolutley awesome! I own an older 95 lexus LS400, and can sense the slightest difference in performance with my car. Some would think its a curse, but i think its a blessing ;). I made the mistake of not having a certified pro fix my car, which led to my now old mechanic basically trying to convince me to sell my car immediatley because it was a "ticking bomb". But after letting these guys look over my car, they not only fixed all the wrongs the previous mechanic did, but explained what had happened, and how. They even made the car run back to specs, if not better. All of this on my very first, very short notice visit to their shop!... if only you knew how many attempts and trips it took to try and explain all of my symptoms to the old mechanic!.. this was definetly a 100% opposite, positive experience. I would recommend this place to anyone, simply because they proved themselves with their genuine, honest, and professional personalities, and with their obvious extensive knowledge of my car. It was worth every penny, and I am very greatful. I will definetly be back. Thanks guys! read more

I've been meaning to write this review for a long time because this shop deserves it, so today when I read a couple of unfavorable reviews I was compelled to finally pull the trigger. I took my truck to these guys a few years ago for a 90K mile maintenance. I'm not an idiot so I know what is involved and I know what a fair price is and I was not disappointed. The experience was an A+. So much so that I have recommended them to friends who don't know anything about cars. The last friend I sent over there came away from the experience a little more educated and a lot happy. She thanked me for the recommendation and she'll be a repeat customer. As will I. Since that time I've taken my car to another shop, not because I wanted to, but because my other half has a family friend who owns a shop, where I was persuaded into thinking I'd be getting good work for the family/friend price. I've been kicking myself ever since. Not only have I been unhappy with the work, but I have no recourse because of the whole dynamic. Just thinking about it makes me mad. Bottom line is, I can't wait for the next time I get to take my truck to Made in America/Made in Japan on I St. again, where I know I'll be happy with the work, I can live with the price, and as the owner told me the last time I left - I'll be good to go another 90K miles! read more

I took my car here because I saw good reviews online. First impressions were that it is very professional. I spoke with Phil and I went over what was wrong with my car. He was very upfront with the cost and time of repair. This was the first time I had to take my car in for repairs since I purchased it last year. Needless to say I didn't really know the whole process with the extended warranty I purchased. The reason I am giving this place 5 stars is because Phil offered to look at my contract and do the leg work of calling the dealership of where I bought it and negotiating coverage. After just a couple hours Phil calls me saying that he got most of the labor and the part covered by my warranty. He didn't have to do that. But I'm grateful he did because after all was said and done I paid under 20 for the labor and part. All in All they took care of my car and my wallet. I highly recommend them for any auto repairs you may have. read more

Just brilliant!!!!! My VW Gti had a somewhat common issue according to the forums on line and also said common fault is said to be commonly misdiagnosed by dealers and private shops alike. The forums often had stories of owners paying upwards of $3k for a $1500'ish repair. How did Phil and his team do? Phil's team nailed the issue first time and even listened to me explain the symptoms, most shops just look through you and nod their heads while you talk. Not these guys. They came in at just over $1500 and went over the whole car just "to look" and found I needed a brake fluid flush. Highly highly recommend these guys, oh and Daisy too! read more

When I first went in with my girlfriend, I was blown away with how nice and helpful they were, thinking "I think I would rather take my car here then my usual shop". Little did I know what was going to happen upon the pickup... 1. They wanted to charge $600 for a 4 wheel brake job... $600? pads are 40 each, and I doubt that the rotors needed to be resurfaced.. even with max charge... $600??? when the dealership is 250 less, you tell me thats not a rip off 2. They charged $200 to FIX an electronic key which costs $110 to replace completely, after quoting over the phone that a NEW key would be $400... once again a brand NEW key from the dealer would have been $110... you tell me thats not a rip off 3. After OPENLY belittling my girlfriend's mother and misconstruing her words to make her sound like she was stupid, and literally quoting "This is how business works," Gary KICKED ME OUT of the shop. (I am a man) Why you ask? because he could tell I knew what I was talking about and was trying to single out the gf's mom because she is a woman, and "didnt know any better"... you tell me thats not RIDICULOUS 4. After noticing our obvious discontent in the overall business taking place, he retracted his offer to lower the price through lowering his warranty because he could tell we wouldnt be coming back to do business with him again. "I'm not going to give you $100 off to never see you again, no thanks"-Gary of MIA/MIJ... This guy is VERY rude when confronted for the blatant over charge and misrepresentation of their business and services. My family, my gilfriend's family, all of my friends and her friends will be taking our business elsewhere, AND we will be contacting the BBB. read more

Every time I have gone to this repair shop, I have left feeling like I was cheated. I have given them the benefit of a doubt for the last time - I will never go back to their shop. I honestly would not have said anything, but they sent me an email asking me to "help them on yelp," which reminded me of how rotten my experience was. They have recommended very expensive repairs that others have done for less. I went in once to have a squeaking sound repaired, they charged me about $300 to repair a pulley, and it didn't fix the problem. I went back and pointed out the source of the sound, and they offered to fix it for another $700 (I politely declined). My beef is that they fix placed a part and charged me a whole bunch of money without checking to make sure that it was the source of the problem - unnecessary work. I understand that the economy is bad, but it feels Iike they are trying to squeeze every last drop out of me. No more. read more

Told me $550 to replace an axel on my 2006 scion tc even though all he had to do was remove the very end of the old one and more than half the work was done already, other ship told me $165 for exactly the same thing, the guy was a charlatan and this is rip off central red flag here. The kind of place you go for an oil change and end up needing a transmission and padded with FAKE reviews of friends and family STAY AWAY read more

Thank you to everyone at the downtown Made in America Made in Japan...we find as always your service is very dependable!!! This time having both cars needing service we were finding ourselves in a pickle...you were quick at getting one car in then the other!!! We appreciate your honesty, and quality of service...all without breaking the bank!!! Thank you again! Kathy & Michael Wood read more

I was having a major problem with my 2003 corvette throwing check engine light. I took it to made in America/Made in Japan & they were more than happy to look at it.Once they figured out the problem,the part was replaced & I was on my marry way.Problem reappeared next day so I called them, they were more than happy to take a 2nd shot at it. Needless to say problem solved I have always taking my corvettes to Able Chevrolet, but decided to give these guys a shot. Glad I did! They figured out what was going on with it, now it's running like it should be. You owe it to yourself to give these men/women/ and master technician JACK a shot at repairing you auto. read more

JACK AND DANE - 2003 50th AE - Auto Repair Near Me - Sacramento, California

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Once again, the talented team at Made in America Made in Japan delivered top-notch service with a smile and got my car back to peak operating performance. After several return visits to an unnamed auto care establishment (rhymes with "irestone"), who were unable to eliminate the constant squealing from my front brakes (telling me that "they're ceramic brakes so they're supposed to squeak for the first month or so"), I decided enough was enough and it was time to bring my car to Made in America Made in Japan. And I'm so glad I did - it turns out there was a service bulletin out for my car explaining that specific new rotors, calipers and brake pads were required to address this awful, ear-splitting squeaking noise that was emanating from my car (definitely not just "squeaky ceramic brake pads.") While it's never fun to find out one has to pay several hundred dollars for repair work, I actually felt relieved when Brian told me what needed to be done, as I knew that my car would be repaired correctly the first time and all problems would be addressed. And they were. Brian and the entire team at Made in America Made in Japan hit a home run yet again, and they've earned all of my business going forward. No more visiting big-name chains for brake service or oil changes - my car is only going to one place and one place only going forward. Thank you very much. read more

Overpriced and customer service isn't there in my opinion. Did some of the groundwork myself in regards to the CEL code that popped up. Dropped my Lexus off and was quoted higher by them than any other shop in a 10 mile radius. Was expecting a simple phone call too but I myself had to call 3 times just to check the status. Avoid this place if you can find a better mechanic read more

After my husband had a great experience with the Made in Japan guys and his Toyota, I took my Saturn to them. My car is 10 years old and has NEVER been to any shop other than the dealer. Ha -- there are no Saturn dealers anymore, so I was taking it to John L. Sullivan Chevrolet in Roseville, who took over Saturn repairs. They are the worst place ever and completely messed up my alignment by just putting new tires ($450 worth) on my car. Negative review for JLS already posted. Gary at Made in Japan/Made in America, spent the day with my Saturn, rotated the tires and found another problem caused by the JLS people. They fixed everything, road tested the car twice -- which JLS had not bothered to do, and did a safety inspection. I was waiting to hear that I needed a break job, but Gary said the breaks were fine and my baby was in great shape. I am so happy to have found someone downtown that is honest and a true pleasure to deal with. I would highly recommend them to all car owners. read more

Customer Service: Brian offers the best customer service. He's prompt, honest, explains concerns and issues well and he's a genuinely nice guy! Ambience: clean sitting room with a Kurieg! Bathroom is clean. Great location on I st if you want to eat at the many offerings around midtown ir if you need to hope on the rt its literally on the next block! My story, started with a 91' Acura Integra purchased using Craigslist for $1k.had it repaired by Brake Masters and they jacked up my car with no regard to the xars age! I brought it to Made In America and they fixed my car for HALF THE PRICE! Only this time my car was able to be driven off the lot. Fast forward 5 yeasr, still coming here, now for my honda and dodge and they KEEP my vehicles running right with more than a 120k on each! read more

Took my fathers car here last year. Need alignment fixed. Then they recommended I get my tires rotated along with oil change & etc. I said fine. They kept my car for 2weeks after I was told it would only take 3-4 days. I had to pay 2,000$ for other expenses as they kept my car for other services. The day I came to get my dads car. Alignment was way worse! Car started shaking on its drivers side. I contacted them and they didn't offer a refund or a portion nor did they want to help me any type of way. Total rip off. Do not come here ! read more

The folks at Made in America/Made in Japan on I St. went *above and beyond* in fixing my 2006 Corolla and have won my loyalty and trust for life. I brought my car in for repairs, and when I left, I heard a rattling. I returned the next day explaining the issue, unsure if this was something new and related to the repair. They eased my fears and assured me they would get to the bottom of it. A few hours later, they called me and explained they find another loose protective cover under the dashboard and that they would take care of it free of charge just because they wanted me to feel good about my car. Since this ended up being a separate repair, I'd offered payment, but they refused and just thanked me for being a customer. I've brought my Corolla here for various fixes through the years - and they have exceeded my expectations and filled me with trust with each and every visit. Any repair shop can fix your car - but the folks at the I St. Made and America/Made in Japan have unmatched service you can truly trust - and that is very hard to find. read more

Amazing service. They got my car in the next day and fixed my issue in just a couple of days. They didn't think they could fix it by the time I needed it and then they ended up getting it done that day so I could have it to go to work. I was very, very happy. Thank you guys for all your hard work!!! read more

Phil was the best!! I called because my multi-function display unit in my Prius was on the fritz. He said they could replace it and ordered the part. The same day, I heard back from a company that can repair them at a fraction of the cost. Phil happily cancelled the order, and refunded my deposit. I truly appreciate his understanding about me not wanting to spend $1000 more than I needed to. And he also learned about a service he can recommend to other customers in the same predicament. It's obvious these guys have ethics and are not just out to screw people to make a buck. read more

Hey - jackholes - STOP E-MAILING ME YOUR ADVERTISEMENTS! You have been sending me e-mails for 1 year. I have "unsubscribed" 3 times now. I actually forget all about my bad experience at your shop until I see those e-mails. Then it's fresh on my mind and I start complaining about it to anyone who will listen. So what I'm saying, is that if you're leaving me on your mailing list to antagonize me, you can stop. Because every time I see them I discourage more people from going to your shop. And I work near the capitol, so these people I speak of are genuinely potential clients. read more

I read yelp reviews on the AWESOME REVIEWS for Made in America/Made in Japan so I promptly printed out 25% off coupon for service I found online. Unfortunately the amazing reviews were for the freakin one in Arden (different city). My dumbass didn't realize it until I got home. Well there was a bit of a grinding noise so I took my car to get my brake pads and rotors to get changed out. Dropped off my car in the morning with a mechanic named Brian and walked to work thinking that it should be only about 300-500 MAX and that it was ready to go when I finished with my day. I get a call about 2 hours later from Brian saying that the rotor and the brake pads are severely worn down and that I need to change them (duh). I asked for a price quote but then he cuts me off to mention that my lug nuts can not be tighten by hand and only by air gun and suggests I change all of my lug nuts out at 15 dollars a piece. And he recommended I change all of them. So, he quotes $2,000. yep you read that right, TWO THOUSAND. My 1990 car is worth about 2k. Are you freakin kidding me. So I asked how much it was to replace the severely worn down ones in the front 2 only, $700. I asked what the costs of rotors and brake pads were and he quoted that they were approx 80-90 and 50-60 dollars each. Basically let me break it down, 1 set of brake pads - $50- 60 2 rotor - $160 - 180 Cost of overpriced parts? $210 - $240 Labor for 30 minute job? ~$500 They charge more than ER doctors in Beverly Hills. Oh and even after I refused service, I got a nice $60 bill for the "brake diagnosis". BUT i had a coupon for 25% off service so it was only $45. Do not go here. Ever. read more

For the I Street location: I have taken my vehicles here since I moved to the area 6 years ago. Even though there are other shops closer to me, I can always trust in their honesty and quality. They are more like a family style business than other shops who are only interested in profits. They will never try to upsell you services, nor will they try to pressure you into services. If the part fails, they instantly make it right without hesitation or extra charges. Truly one of the best in their field. read more

Four reasons not to go here: 1. The owner is disrepectful 2. A two day job takes four, with no calls for updates 3. They were drinking on the job when I picked my car up. 4. My car overheated a day later, nice job fixing the cooling system... UPDATE: The owner contacted me about this post, but I didn't respond due to another yelper's review (thanks Adrianne). I can however provide some more details if needed... The alcohol was just beer and it was Corona. It was towards the end of the day and I can understand wanting to have a cold one to relax. However, I don't appreciate being ignored for phone calls and beer when you're supposed to be helping someone who pays your bills. The guys drinking it were both stocky, one was Latin and the other was white. The white guy looked like Jason from the tv show "Ghost Hunters," or Michael Chiklis on "The Shield." After paying too much for a job that took too long, I also had to ask the white guy to help me get my car out of that mess of cars in front of the place, which he did. So technically I can add driving under the influence. The incident wasn't recent, around a year ago, so the owner can say they don't work there anymore. The owner can say my review is "patently false" because I don't want to respond to him, but the truth is I just don't forget something like this. It obviously made a large enough impression that a year later I still felt like I had to get on yelp to whine about it and warn others. My suggestion is for them to spend a little more time doing a good job and helping the customer, and a little less time hounding people on yelp and attaching "Made in America/Japan" license plate covers on every car that comes in. ps. The one positive thing about this whole experience is that I no longer need to use mechanics at all. The internet and a Chiltons manual have shown me how easy car repair actually is. read more

I went in for a brake inspection. I was told that my infinity g35 front brakes were at a 4mm and my rear were at 2mm. I told them to change the rear since they told me that 2mm was below manufacture specs. About an hour later I received a call asking were my wheel lock was , so they could remove my wheels. I immediately went to the shop to inquire how they could give me such a technical report of 2mm and 4 mm without ever taking my wheels off? These guys are Shady to me. read more

I took my car here one day because i needed a tire rotation and it was close to where i live. I unfortunately did not read the Yelp reviews before i came. While i was there i asked them to look at my brakes because i felt a pulsing sensation when i travel down steep inclines. I suggested it may be warped rotors because that is what i read may be the cause. After a few hours waiting they told me the rotors were warped and the cause was some braking instrument that was getting to hot. They recommended replacing the rotors along with the pads because they were worn and a complete clean of the braking system. They had quoted me $600 for the fix. I paid them $50 for the tire rotation and decided to get a second opinion. I took my vehicle to two more places and both said my brakes looked fine and the pulsation was because i have bigger tires, (which is true). Also, the car did not drive straight after the tire rotation because they were rotated in the wrong direction. A few days after i had left i realized they had placed license plate covers advertising there name on both the front and back, without even asking me. This really upset me and compelled me to write this review. I would not recommend this place to anybody looking for a car repair. read more

I considered writing a bad review on yelp many months ago. My car was repaired for a lot more money than I expected and it was poor workmanship and parts left in my car that belonged to the shop (that I had to return). The old saying if you have nothing good to say, don't say it. ..so i didn't.... But today I just received an invitation from this location of Made in Japan and it invited to "help them with yelp". I decided I MUST be honest. I rely on yelp for all of my decisions whether it be restaurants or auto service or any other service". So, ask, and ye shall receive. I think the problem starts at the top at this location..owner(s)...and down to the mechanics.. I love the location..very convenient for state workers but buyer beware..not worth the convenience. read more

Last spring, I had a problem with my car. The fan wasn't turning off when I turned the car off. Because my Jeep dealership had closed a year or so earlier, I took the car to Made in Japan Made in America which is very close to my office. I dealt with Brian and he seemed very knowledgeable. They ended replacing the radiator fan relay. I also paid for a service that was supposed to include them checking the all the light bulbs. A short time later I discovered I had a tail light out that they had missed. It seems they didn't check the lights after all because they were too busy with the relay repair. They replaced the light bulbs for me for free to make it up to me. A few weeks later, my check engine light came on. I again took the car to Made in Japan Made in America. Brian advised me that the computer check they ran was returning a code that indicated I had a fume leak somewhere. He stated the mechanic had checked everything and had discovered that a sensor on my gas tank was probably faulty. He told me that because the sensor was permanently mounted to the top of the gas tank, I would need to replace the whole gas tank. It was a pricey repair. I had to pay for the gas tank in advance, not refundable, because they had to have it shipped. About a month after they replaced the gas tank, my check engine light came on again. One morning on my way to work, I was driving on the freeway and was right in front of the new Jeep dealership which had just opened. I suddenly got a dashboard warning that I had no oil pressure, and my oil gauge dropped to zero. I quickly did a U-turn and went back to the Jeep dealership. What the Jeep dealership found was that the new relay had been installed improperly. Only one of the relay retaining screws had been installed which caused the relay to not be fully seated against the body. The Jeep dealership also found exposed wires. Consequently, the relay was failing, causing the other dashboard warnings to come on. There was nothing wrong with the engine or the oil pressure. Those warnings were coming on because of the improperly installed, now faulty, relay. They had to replace the relay again. I now question whether I needed a new gas tank at all. I can't help but believe that the reason the check engine light came on was because they had installed the relay improperly. I now believe I bought a new gas tank that I didn't need to buy. I am not at all happy with this company, and will never take my car back there. read more

My advice, never go there. There's an old saying, "Fool me once, shame on you. Fool me twice, shame on me." I feel like the biggest idiot in the world for having gone back more than once... I'm a sucker for coupons. I used to work next to this place so I bring my car here on occasion. They are nice people but I've never been happy with the result and it's always significantly more expensive than any other quotes. On some occasions quoted price were very different than final price. I swear, I wanted to report them on more than one occasion. Do yourself a favor, go anywhere else and put the extra money away for your kid's college. read more

I've been taking my 10 year old Acura and a 10 year old Ford expedition to this shop for a number of years now. The staff have always been upfront and honest with me. They've been very good at telling me which repair recommendations are "essential" and which are things that I could safely put off without causing me a big expense down the line. I'm not very mechanical, but they are patient while explaining what is going on with my car in terms I can understand. Even my suspicious husband is impressed and is confident that I get a fair deal at this repair shop. read more

In terms of service and overall work, these guys are some of the best in Sacramento. I have been to 4 or 5 different shops, and they are the only place that I've never had problems with. Adrianne is a right in that they are priced a bit higher than other shops, but if you want your car fixed properly and on time, I wouldn't recommend anyone else. read more

I am so lucky to have found Phil and his staff. I was driving home and my car started to overheat. Being 45 minutes away from home I knew I needed to get help. I called them from a friends recommendation. Phil made me feel comfortable and explained what was going on. He was able to fix the issue and get me back on the road. Thanks Phil. read more

Love this shop. Have been searching for honesty & quality work for a LONG long time. Finally found this shop and have taken my car twice so far (2 different issues) and the work.....top notch. My car runs great!!! Everyone in the shop is friendly. They looked at my car the same day I brought it in and called me way before end of day with estimate. Location and parking is good. So, I have done the search work for you in that this is what you are looking for when it comes to QUALITY CAR REPAIR WORK. I search YELP for everything. Glad I found Made in America!! Tell them Loretta sent ya :) read more

Today is a sad day. It is the last time my truck will be visiting Phil and his crew. I will be moving soon and wanted to make sure the truck was good for a long distance drive in the snow. The crew at this shop have always been completely professional and done top notch work. If I were to make a list of things I will miss most about Sacramento, this shop would make definitely be on it. read more

A couple of years ago I came in with a coupon for a free "check engine" light inspection. They pulled the code that said it was a catalytic converter problem and they said that that was all the coupon would cover, they said it would be $110 to further diagnose because the free check didn't cover any more. So I stupidly agreed to that and they said it was a faulty O2 sensor and that I had to replace the whole catalytic converter which would be $1400. I asked why they couldn't just replace the O2 sensor and they said that they won't do that because they couldn't guarantee the work. I later found out at a different auto repair place that the code they pulled said it was a faulty O2 sensor and they didn't charge me anything for it because it took literally 2 minutes to pull the code I got duped and paid Made In America/Made in Japan $110 for a service they they said they would do for free with a coupon but lied to me and said they had to do more diagnosis. The other auto shop replaced the O2 sensor for $240 bucks compared to the $1400 made in America/Made in Japan was going to charge to replace the whole catalytic converter that didn't need to be replaced. They defiantly tried to scam me at Made in America/Made in Japan and what makes it worse, they replaced my quality metal license plate covers with their cheep plastic advertisement covers WITHOUT ASKING!!! I noticed that other reviewers had this same issue. I WOULD NOT RECOMMEND Made in America/Made in Japan TO ANYONE!! read more

Can I give a zero star? Couple days ago I lost my gear selector in my Saturn SC2 (it was literally floating loose in the housing). My mind immediately jumped to the worst possible problem: transmission, so I decided to take my car into these guys and get it checked out. The next morning I get a call telling me "the shift cable assembly is broken, and you have to replace the shifter cable." They quoted me $687, not including the $120 I already paid them to take a look at the car. I said, "don't do anything, I'll just come pick it up." The guy (Brian) said he would put my center console back together, and I said not to (already knowing I would try to tackle the repair myself). I spent the rest of the day at work stressed out about the quote he gave me, and started to look up prices for parts. Shifter cable was going to be $50, the mounts $27, and then I started thinking where were they getting such a high quote from? Surely they have to drop the transmission out or something? Anyway, on to good ol' youtube. I typed in "Saturn Shifter Cable Assembly," and 5 or 6 videos popped up with pretty much the same problem: The bushing that holds the gear selector to the shifter cable broke (a common problem on Saturns). Each video showed the same replacement part, where to get it, and a repair that literally took 3 minutes to complete. Surely this can't be what was wrong with my car if they quoted me such a high price? Fast forward to later that afternoon: that was the exact problem. The bushing is broken, and I just need the replacement bushing and a little elbow grease to fix it. What's worse, the guy tells me at the counter, "sorry for the bad news." More like, "sorry I chose this place and that I already gave you $120." Plus, the description of the problem on the estimate printout is wrong. It says, "shifter cable assembly broken in 2 places, recommend replacing shifter cable." Dude, the shifter cable is fine, it's the connector from the stick to the cable that's broken. Anyway. I'm glad I'm a do-it-yourselfer, otherwise these guys would have screwed me royally. AVOID at all costs! read more