To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had…read morevisited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!

Dormans Auto sold us a 2017 Ford F250 that had serious issues almost immediately after purchase…read more Within 75 miles of driving it home, the engine began making a loud ticking noise, which strongly suggests the problem existed at the time of sale. We brought the truck back multiple times, spending hours traveling, but their attempted repairs didn't fix the issue and their explanations were inaccurate. Since then, additional problems have surfaced, including oil leaks (front differential and rear main seal), non-working heat/defrost, electrical issues with lights, a broken radio, and a non-functioning passenger window. We also had concerns with how the deal was handled upfront, including being encouraged to temporarily change insurance in a way that could be considered misrepresentation just to satisfy the bank. Despite giving them opportunities to make it right, Dormans Auto has refused to repair the vehicle or take responsibility. Very disappointing experience and lack of professionalism. Would not recommend.

Every single time we have needed to take a vehicle to Dorman's Auto, whether it be for an…read moreinspection, maintenance, recall or repair, we have received top-notch service and care across the board. Everyone from the office staff to the technicians are courteous, knowledgeable and offer personalized customer service. I really trust that when it comes to our family vehicles, we are in good hands at Dorman's. As a busy mom, I appreciate that they always get us scheduled in right away whenever I call (ie: inspection expires this week!) and get our vehicles serviced quickly so that we are right back in our cars ASAP. I appreciate having a reliable and affordable auto service shop I can count on year after year. Thanks Dorman's, you guys rock!

We were there looking at the vehicle. There's we're no sales representative coming out to help us…read moreif we need any assistance. It was disappointing. I'm not ever going back there again.

Everyone is so kind and so helpful! They have great deals and are always quick at responding and…read moregetting you in if you need any help with repairs. I have gone back many times and always have a positive experience.

I heard a noise from the front of my 2006 Mazda 6. I took it to Firestone where I had been doing…read moremost of my services, because I was fed up with cheap, but non-fixing mechanics. They told me that it was a front wheel bearing and hub and wanted to charge around $450. I was referred to B and L from a co-worker and when I called for an estimate, Dave picked up was very friendly and told me that it would be 287$! I scheduled an appointment for the next day, brought it in early and in less than 2 hours, they gave me a correct diagnosis (loose wheels [which Firestone had put on], leaking power steering fluid) and they put on my passenger side view mirror for just $80! I am definitely taking my car here again. Great customer service and as of now no noise in my car! Thanks Dave! Thanks B and L!

Great place! Had my car inspected and TPMS reset. Dave was knowable, professional, efficient,…read moreflexible and economical. I and my family will be using their services as they are need in the future!!!

Love the Bmb team. They've done work, repairs, maintenance, you name it, on my 6 and 4 series over…read morethe years. My go to shop

I bought a Honda Acty from Jesse at BMB and It was the easiest and most friendly automobile…read moretransaction I've ever experienced. I was nervous about buying a Kei truck, but Jesse walked me through the positives and negatives of owning one of these awesome trucks. Thanks so much for the great experience Jesse!

Leo is such a straightforward, forthright professional. He's extremely fair with pricing and timely…read morewith his service. I brought my Prius, my Focus, and now my hybrid Lexus there and after having gone through a number of mechanics in my short lifetime, I know this: - I want someone who itemizes everything on paper and shows me my options BEFORE he does the work, what's an absolute must must, and what I can hold off on, - I want an accurate timeframe of how long repairs take and when they will be done, - I do not want to feel ogled or uncomfortable ever because I'm coming in alone as a woman, - if it's not worth fixing my car then tell me so, - and absolutely fair pricing (which goes with the first point) Anyway, yea I'm bringing my car here until he retires, basically.

Stay far away from this place! I bought a car and not even 2 months later the car over heated and…read morethe head gasket is blown. My mechanic verified that blue devil gasket sealer was put in the car to hide the fact that there was a leak. The owner Leo refused to do anything for me and now I am stuck without a car.

Absolutely the best dealership in Route 44 Mr. Borges was curious and got me the best financing…read more 2021 Acura RDX A-Spec AWD w/Tech PKG 15k. Saving thousand from Acura dealers!!!!!!

I recently bought a great used car from Dennis. It went so smooth and they were able to get it on…read morethe road in one day.