To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert "Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts! read more

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had visited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for! read more

Unlike prior reviews, you can't always believe what you read. One of them clearly had an issue with a vendor that Vachon uses and not specifically Vachon and the other review must have been looking at a specialty vehicle like a Mustang,Raptor, etc, which Ford Motor clearly never ever has special incentives on. This place is a class act dealer with great prices, atmosphere, service department and all around the Best! Will definitely continue to service and buy vehicles from Vachon as well as my family. Hope this helps to review them. Go there and they will treat you fair and give you a fair deal! Great Place! read more

Great place! Everyone is super nice and helpful and attentive to my needs, Dandy the salesman was super good and took all pressure out from buying new car I'll deff return in the future read more

Best dealer we have worked with in years! Great service. Awesome deal. Our go to place for vehicles and service from now on!!! Ty

This is the worst auto dealership I have ever had to deal with. They appear to be great at sales, but they do not honor service contracts. Beware! Do not pay extra for maintenance plans. The service department manager is extremely rude, and when questioned about illegal practices he tells you not to come back. Bought two vehicles in one day from them, only to be robbed by them through their refusal to honor the contracts that cost close to $2400. Expensive lesson. read more

Great NEW dealership, not related to the OLD dealership. I bought a used suv and very happy with the experience. Not sure what the hell Sebastian C is talking about this is not a father son dealership nonsense. This is a BRAND NEW DEALERSHIP owned by a guy named Vashon. The previous owner of a ford dealership at this location had problems. NOT VACHON!!! Sebastian you got it all wrong!! Sebastions review is insane and makes zero sense to me -someone who actually got a car there. As for their Inventory...they have a huge inventory and i did not see one junk on the lot. I think there were even 3 Ford Raptors which looked awesome. I would recommend this dealership and would shop there again. read more

New Dealership; not afraid to use false sales and Bait and switch tactics to sell vehicles. The dealer advertised a sale. The email read "5 days only save 25% or more on all new vehicles in stock". Pretty clear. I checked their inventory and went to purchase the vehicle. I told the salesman I was here for that vehicle and the 25% discount. After 2 hrs of paperwork, test drive, etc. The finance manager comes out to tell me "this vehicle does not qualify". He continued with "I can show you some trucks that qualify for the 25% discount". I explained to him the reason I am here is for the discount on "all new vehicles in stock"; that vehicle.. He then chuckled at me and said "then the AD did its job, it got you here". There was no mention of exclusions, limited inventory, select models, etc. This is clearly FALSELY advertising to get customers in their door. The salesman had two hours of my time in which he could have informed me the vehicle did not qualify. He did not. They waited until the end and attempted to sell me another vehicle. read more

This dealership recently changed ownership.....and it should be changed again. Totally incompetent, they do not repair vehicles correctly, service department attempts to not repair warranty covered issues even though they have no choice, damage vehicles while in their possession, and sub contacting cars out to non-ford approved or certified third parties that do not meet vehicle standards and joy ride around in your car. absurdly low level of competence from ownership, to gm, to service that handles most of these issues, to parts, to the person who answers the phone. Just awful. Complaint has been forwarded to Ford Corporate in Michigan. read more

BAIT AND SWITCH OPERATION. On March 5 I emailed with Glenn all morning and we spoke many times about a car I saw on Carguru's that met my spec AND was ADVERTISED by them- 2018 NissanRogue SL w/Premium and MOONROOF. Stock #:EQ350AJN8AT2MV7JW303003. I was Serious about the car and by early afternoon was driving from MA to CT about 2 hrs to BUY the car. I was pre qualified to purcahse. I got in my car to drive and learned enroute the car DID NOT have the Moonroof. ALL day wasted when I could have bought a car at other locations instead. Vachon uploads the descriptions and CHOOSES to FALSE ADVERTISE, no doubt thinking when you arrive they 'sold the car' and can put you in another. https://www.cargurus.com/Cars/inventorylisting/viewDetailsFilterViewInventoryListing.action?maxAccidents=0&zip=01742&trimNames=SL%20AWD&wheelSystems=ALL_WHEEL_DRIVE&installedOptionIds=1&installedOptionIds=122&installedOptionIds=2&installedOptionIds=4&showNegotiable=true&sortDir=ASC&sourceContext=untrackedExternal_false_0&distance=150&entitySelectingHelper.selectedEntity2=c27245&sortType=DEAL_SCORE&entitySelectingHelper.selectedEntity=c27245#listing=267476727It is sleezy and unacceptable, never mind the waste of my time. I resent that most! I have brought this to their attention and they STILL list the car as having a Moonroof on CarGuru's and other places. The VIN no. does not have the Moonroof Spec connected to it, so they are doing it Intentionally and purposfully so the car will look like it is a Great Price and Manipulate searches. If they are going to be this dishonest in advertising, imagine what a transaction might be like? Imagine what will happen with a warranty? YOU have choices where to shop, so why bother with a Bait and Switch operation? read more