Moved to Wells Branch 9 years ago, and have used Tower the entire time. I'm not going to pretend…read moreI'm a big spender, I'm not. However I've always been happy with their work and turn around time the 4 or 5 times a year we stop in. However I pulled up this morning to see this sign on the door. The owner is blaming his lack of staff on $600 stimulus checks from over 2 years ago. I haven't met anyone still living off that money, especially in a high cost of living area like Austin! Hey Tower Cleaners, offer a living wage and you'll probably have staff! Anyway, thanks for posting the giant red flag on your door. I didn't even get out of my car. Instead, I took my husbands shirts to a cleaners who doesn't expect people to starve while making them money.

Default hearing judgement against these clowns. Judge seemed to think the suit was bleached as I…read morehad the suit still in the plastic at the time of the hearing. I read how they ruined other people's clothing but they just chalked it up as a loss. Not me! Had them served by the Constables but they were no-shows for court. I hate that I have to wait 21 days because I've already got an attorney to collect the judgement. BBB will also hear from me and I'll also see what else I can do to alert others to avoid these thugs.

Friendly and fast - very reasonably priced. Always sends test when to pick up cleaning.read more

Excellent service would definitely come back again. They do the same day service if you're in by…read more9am you can get your clothes back after 5 PM. Great value as well compared to other dry cleaners.

I have takin clothes to the Rick's Cleaners located at 110 N. I-35 Round Rock, TX, twice in the…read morelast 6 weeks and both times the quality of their pressing is below standard. They had 2 chances and fell short on quality and attention to detail both times.

22 items dry cleaned for under $80! Including dresses, shirts, pants, and a coat!…read more Can you believe it?!? Seriously with other places I have gone this would have been over 200! It isn't a fancy place. It isn't a big place. But it is the least expensive dry cleaner I have ever been too! A couple of tips... one not conveniently located, for me at least... 2 they are a pay up front cleaner! Yep you pay First... according to them that's how they keep the costs down. Shocked me... but I did it and was shocked again! The cost was so much lower then what I've been used to. The people are by no means enthusiastic. However they get the job DONE! I don't need my dry cleaner to be chatty and asking about my life anyway... right?! I dropped my stuff off Thursday morning and it was all ready on Friday night. They sent me a text when it was ready to be picked up. Seriously... this is my new every day to day dry cleaner!

Jason at Parmer location is excellent. Young man dilligently works hard, & takes time to make sure…read moreyour clothes are cleaned correctly.

This is the first time I have worn this white suit and the jacket has a yellowish brown and a pink…read morespot on it this is suit is for my church function that I do every first Sunday and now my suit is ruined and I'm told they will get with the manager and let me know what can be done very disappointing with the service and I need a suit for this Sunday and today is Wednesday, June 3

My blue dress pants were ruined by them. I was promised a resolution and have yet to hear from the…read moremanager. Ive called a couple times now to ask for a status update. No call back to me EDIT: finally was able to get in touch with the manager after almost a month. The conversation was very cordial and he allowed me to share my concerns about the delay. Pants are still ruined and not recoverable, but they were very apologetic, understanding and issued some credit that that compensated the pants.

My go to place. U fortunately for them the last few things I've brought are because I let my son…read morehave food in bed (insert ketchup covered comforter image in your mind here) Very reasonably priced, they're across the street so I don't go anywhere else and I'm kicking g myself for trying to clean a shirt that had anaplle juice fiasco bc my washer ate the thing up. But it was like between 30-40 for a california king. (I want to say $32 but my son ran off with the receipt for his stash) They have a drive thru you can use a bag to drop off and go pick up but I stay home now so I assume it's as good as it was a few years ago but definitely come here for larger items (like ketchup crusted comforters bc you're sick and just let your 5 year old eat in bed)

Sadly, the service has gone down since the change of ownership. When I dropped off my shirts for…read morelaundry, like always, I inquired about the new rates. I was told one thing then when I went to go pick them up, the rates have gone up significantly also the shirts were dry, cleaned when I had asked them to be laundered. No apology, nothing done to make it right. We won't be using them anymore.

Been a customer for 19 years and always satisfied with the prompt and quality service. Take your…read morebusiness here and you won't be disappointed!

Walked into the cleaners on a Thursday, where two ladies were chatting away...I waited patiently…read moreand finally serviced. Gave them three dresses ( not lined) one short and two mid length. Was told to pick them up on the following Tuesday and was provided a pink slip and told that I could pick them on Tuesday morning. I did not notice that the pink slip they provided, did not have a price . I showed up on Tuesday and they were not ready and I was told to return in the afternoon. I returned in the afternoon and was told that I owed 66.00! Wow! I asked how the price was determined, she replied they are all $20 plus tax. I questioned why the price was never written on my ticket and she could not give me an answer. I also asked why the short dress was the same price as the other two. She could not give me an answer. There was nothing special about these dresses and next time, I will wash them myself or find a more affordable and customer service friendly cleaners.

Not as good as it used to be. I've had several things damaged recently. They did their best to…read morerectify the situation but it's disappointing that they aren't as careful as in the good old days.

They were supposed to help, and made it worse. Don't know how she sleeps at night providing service…read morelike this. I came to this local cleaner desperate for help getting a bleed reversed on the bottoms of a two piece heirloom Chinese brocade outfit. I explained the situation and said I would pay upwards of $200 to get it looking better, and explained I just did NOT want it to get worse. I didn't hear anything for a while and although there was a race against time to get my daughter photographed in it, I didn't want to put extra pressure on them. Despite multiple efforts from me, and the workers in the shop to get some kind of update, the owner was incredibly non-responsive. They had the garments and reference imagery for two months without update, and I went to pick it up and they had completely ruined the top. The top wasn't in perfect condition as it had a small localized bleed, but it looks like they did some treatment that definitely made the top worse. The owner said she didn't know what it looked like before and I had a framed reference sitting in her shop for two months. Really just sucks that my one request was for it to not get worse, and it was ok if they couldn't do anything about it. But they failed to communicate or understand their own professional limitations. The entire situation was already heartbreaking and this unprofessional business touching this garment was just the cherry on top.

DO NOT USE THIS PLACE FOR ALTERATIONS!! I was very hesitant…read moreto leave this review, but here we are. Before I explain, let me just say that the women who work here were very welcoming and nice my first time coming in. Their cleaning was also fine, no complaints there. The issue is the sewing. I had a breast reduction earlier this year and brought in two brand new Left on Friday swim tops because they were too big after my surgery. I thought I would save myself the $200 buying new tops and have them taken in a little. There was obviously some sort of communication breakdown between me and the woman who I spoke to, that did my measurements, but even so, the final result is the worst sewing I have ever seen in my life. I could have done a 10x better job myself, but I wanted my things taken to a professional. Their work was not professional at all. It was a total botch job. Both tops were cut down the middle in the back (WHYYY? Not even on an already existing seam, just cut that b*tch right through the middle ‍) and then the two sides were sewn (really terrible, rough, ugly stitches) back together with the ends folding awkwardly inward onto my back, in an itchy and uncomfortable way. In addition to that, she didn't take both sides in equally so now the straps on both tops are asymmetrical! I mean you can see it in the photos. It's inexcusably dreadful. Neither swim top is wearable and I ended up having to buy new ones anyway. When I confronted the woman about it, I asked if she had actually SEEN the work, because I didn't want to assume that she had done it herself, and I told her they look really bad. She seemed a bit uncomfortable and said that yes, she had done the work herself, and when I pulled out the tops and showed her all of the above mentioned things, she got a little bit belligerent with me. Immediately defensive, started raising her voice, denied any wrongdoing, blamed me for all of it because I didn't communicate well enough, etc. I'm not sure how clear you have to be with someone about having a top taken in, but it didn't seem productive to have a yelly argument with the woman in her store, so I just said, "Ok, I'm sorry if I wasn't clear enough", and I chalked it up to a communication breakdown. She then offered to give me a 20% DISCOUNT on the work. I was absolutely baffled by this because not only was I still having to pay her for ruining my swim tops, but I would also need to spend another $200 to buy new ones. Bottom line: do not bring alterations here. They will ruin your clothes. You'll get better results letting a toddler play with your sewing machine.