I took in my Frye gladiator sandals and they came back re-soled and beautiful. Work was as-quoted…read morefor timeframe and price.

Mom's 35+ year boots (hand-me-downs) needed new heels and I got them back quickly, with great heels…read moreand a new shine! I will be back and have already recommended to friends; great value.

Location is closed even though it says it's open on yelp and Google Maps. Called owner and while he…read morewas sweet, was incompetent.

Check hours before you go! You'll pay with cash or check…read more Generations of cobblers in his family preceded David Abraham in the shoe repair business here in Austin. In 1981, David borrowed $1,000 and put out a shingle of his own when he bought the shop from his uncle... years before the Austin Shoe Hospital even opened. At one point his shop on Congress and 5th was over 3,000 sq ft. And he had a second shop, too. He's since sold both shops and most of his equipment but he still repairs shoes (especially boots!) for a few hours each week. This man represents the old Austin that I loved so much. Kind, hard working and fair. And he does beautiful work.

I received some chelsea work boots for my birthday and there was something digging into my heel on…read morethe right foot that didn't feel right but not like it was a break-in problem but rather an anomaly in that boot. I was greeted and helped by Jaden and I have to say that it was the best customer service experience I've had in a while. He helped me with an exchange and gave me time to walk around in the boots and make sure they were just right. We chatted about other boot options and he was very knowledgeable and pleasant to chat with. I picked up a couple of accessories and will certainly be back for my next pair at this store.

Esai was awesome and super knowledgeable. My boot that Iove was discontinued and he pointed me in…read morethe right direction for a new one. Thanks dude

It seems like there's been a change in management or personnel lately because the previous reviews…read morewere not my experience at all. I just started working in the area and took a few of my suits in there to have them cleaned. I was met outside by a nice attendant and she walked me through the whole curb-side service thing. I gave her all of my information and she was nothing but cheery and polite. A day and a half later I get a text alerting me that my dry cleaning was ready for pick-up. How cool! I picked it up that same day (with the same cheerful attendant taking care of the transaction). In fact, someone else came out carrying my clothes and was going to put them on the hanger in the back seat of my car - now that's service! I wasn't ready for that, so like an amateur, I had him just hand me my dry cleaning through the passenger window like a hobo. This place exceeded my expectations and I'm definitely going back there for all my dry cleaning needs. I didn't think it was particularly pricey based on other dry cleaners in Austin, and even if they were, I'd gladly pay a little extra for that kind of service.

$10 to dry-clean a cotton shirt ???? That is CRAZY ! I will never go…read more back ! Typical price in Austin is between $4 and $6 for this service.

Thanks so much for this small repair. Honestly my shoes feel brand new. I just needed a couple of…read moreholes punched into my new Birkenstocks. They've become really pricey over the years, so my regular hole punch method wouldn't work. Ice pick and flame usually does the trick. However after paying over $100. I wasn't brave enough to ice pick them. I handed them over to this nice gentlemen ( sorry I rolled in right before closing) and presto 4 new holes that look like they belong there. My shoes feel devine. Thank you so much.

Stay away, mediocre service…read more Paid almost $200 to get a broken zipper repaired on my favorite boots. The replacement zipper didn't match my other boot at all. When I brought this up, the guy at the counter said "well you didn't ask for them to match." I didn't realize that I had to specify that I wanted them to do a good job. I would at least expect them to give me a call and make sure that I'm okay with that decision before they proceeded, or a heads up before I pay.

BEWARE! Barbara is incapable of doing anything with ethics or with leather. I took a pair of boots…read moreto her and she put on two different heels. We took them back to have them fixed and then she denied ever putting the wrong heels on. It baffles me that people lie so much. She is also rude And doesn't claim ownership of her own mistakes. If you want quality work done this is not the place to do it. They're far better places that treat you with respect don't lie and give you good quality service.

Barbara is beyond rude and nasty. The first time i brought my boots in to be repaired a few years…read moreago she was very nasty, and took a LOOONG time to just polish them like 10 days. I just recently went back for new rubber heels and a polish and again, was beyond rude and said she needed 10 days to get them done because she had 8 repairs ahead of me. AND she wanted to be paid in advance. I said never mind. Found another place that was extremely pleasant, and charged me quite a bit more. They had my boots finished in 2 days. I was happy to oay them. I will NEVER use Barbara again...

I should've heeded the other negative reviews, but it looked like they were years ago so I thought…read moreI'd give it a shot. I wouldn't consider this a shoe repair shop unless for sneakers. I had a pair of heels I needed repaired and upon arrival, the cashier wasn't sure if they even did heel repairs. After about 30 mins and many calls/texts to the manager, I was told the manager would text me later to provide a quote and to leave my items with them. They didn't even have me complete a form of what I dropped off which made me nervous. The cashier mentioned to me that I should "lie and say I had a date this weekend to get the shoes back in a timely manner" (since apparently the manager doesn't work with urgency). After a full 24hrs and an extra call to the store, I hadn't received a full quote. The next day I went and picked up my items because I was becoming very weary of leaving my items there. No timeline was given, and the items I had dropped off were quite pricey and rare. The conduct of employees was very unprofessional, and I've worked in customer service for a long time so I tend to give people a lot of grace. 0/100. Do not take anything you care about here.

I dropped off a pair of 12c shoes back in December, they haven't contacted me at all about them and…read moreI when I called in march they couldn't give me an update and said they'd get back to me. It's May and still no word from them and no answer when I call. At this point I feel like they stole my pair of shoes, I was supposed to give them as a gift but now she's out grown the pair. They charged me up front and stole my shoes. DONT DO BUSINESS WITH THESE SCAMMERS

This was my first and last time going to this place I was very disappointed with the quality of…read moreservice I had them clean 14 shirts . Despite paying over $100 for dry cleaning, all the collars are still dirty.

Let's see I drop off my dry cleaning and it is returned promptly sometimes even on the same day…read more Never an issue with the care of our garments or the quality of their services. So why go to this JBC and not the JBC that is closer to mi casa? The high level of Customer Service at this locale is the differentiator. The manager, Ms. Emily is the reason we patronize this locale. Ms. Emily always brings her A-game. You are always greeted with a smile and most importantly she is a very competent manager. If you enjoy being treated like a VIP then this JBC location is the one for you!

Top notch! Currently he's at the Nordstrom Barton Springs. Great shoe detail highly recommend. Call…read morebefore you go! Five Stars, at $5 very solid value!

The gentlemen at the establishment was courteous and very knowledgeable. The service was prompt and…read moremy honeys' boots look brand new. He was pleased with how they were cleaned and treated. We will be going back. The price was very affordable also.

I cannot recommend Lily enough! I used her to alter my mother-of-the-bride dress for my daughter's…read morewedding. I didn't find my dress until the last minute and Lily helped get my dress back to me in record time! She took it in perfectly at the shoulders and in the bottom hem. It fits like a dream now! Lily was also so kind to work with, and was extremely reasonable with her cost! I'll definitely be a repeat customer!

Needed a few pairs of pants altered so I reached out to this business due to the reviews but after…read more4 unsuccessful attempts to make contact I took my business elsewhere.