I would give no stars if I could. Drive thru never gets order right, kitchen staff is not properly trained. Managers are not properly trained. Best egg rolls around but beware of ordering as anything new, staff cant figure out how to properly execute new menu items. Customer must accept inadequacies. Told by manager ",that is just how it is" when I have gotten item prepared properly at other stores. I will avoid this one from now on read more

Satisfied muh hunnys chicken craving, not preggo, hopefully, you know how it is ;), chicken was superb, amazing chicken nuggets, 5 stars. Lettuce was extra crispy and shit. read more

erica rivera 6 reviews 2 days ago NEW The person that I delt with was very rude and inpatient. I have delt with her for the second time. This time I will not be going to this Jack n the box. SAD Beware of Leslie. 1 Jack in the Box (Owner) 3 hours ago Hi Erica, we're disappointed to hear about your experience. You should always expect service with a smile. We would like to investigate this concern further. Please fill out our contact form on our website at https://www.jackinthebox.com/contact so that we can escalate your feedback internally Lol! Thier reply was not exeptabable. I went on thier website like they said. There was no way to contact them in that way. I am never going there again. Beware read more

This place gives Jack in the box a bad name, every time I've gone to the drive thru it take an absurd amount of time, and the order is usually cold and wrong. Tonight was the last straw for me, waiting in line and people get out of their car and start hitting each other. Fighting!! I'm mean really ? read more

This place is a hit or miss. I love Jack, the regular tacos used to be my favorite, but lately it's always stale and cold. All other orders are freshly made. I'd give it 5 stars if the regular size tacos were fresh. read more

The food is fresh and cooked to order. Very unusual for a "fast food" place. We enjoyed our Ranch Fried Chicken sandwiches, and the employees are very nice and efficient. I can't say how surprised we were to get such good food. We will be coming back again and again. read more

Drive-thru employee was pleasant, but the overall quality of the food was poor. Everything we ordered was soggy and tasted like it had been left out! I really don't go into Jack In the Box with high hopes, but this was just outright unpleasant. read more

I just orders some tacos and fries, the tacos were only lettuce and fries were far from fresh.....

They don't seem to understand that the Hash Browns price is for 2 hash browns, not 1 hash brown. They even have an add-on option for another hash brown that costs almost half as much. Everything else about this place is ordinary and not worth really talking about. read more

This jack in the box sucks more cock than hookers after tax-return season.... EVERY TIME, not sometimes, not once in a blue moon, but EVERY FUCKING TIME i've had the displeasure of going to this jack in the box my order was been obliterated. Ask for a #1 plain and dry and you get a number 5 with veggies and sauce......I ask for bacon, and they give me fucking napkins..... Honestly, their ears are re-wired with their asses and they wouldn't know customer service if it shanked them 85 times with a rusty screwdriver in the prison yard. They should just tear down that restaurant and replace it with two hobos fighting, because then at least i would be able to leave their parking lot sooner than the 45 minutes it took me to get through the drive through. This place and everyone fortunate enough to escape the coat-hanger thrust into their mothers womb to work here, should honestly set themselves on fire shortly after being skinned and thrown into a mixture of 50/50 salt/lime juice. The food sucks, the service sucks, in fact it's so bad I may just go back....Not to buy anymore of thier diarrhea infused food, but to vomit profusely on their windows and drive-through just so other people know what they are getting themselves into when they try to order a fucking jumbo jack and the get two eggrolls. I think i found the missing link between ape and man, and he's currently hitting the register with an elk bone.... please DONT! drive through. Negative 5 stars read more

I have been to this Jack in the Box about four times. The first visit was fine, the second visit I was told the fryer was down and could not make taco's. ): The third visit ok again and then the latest time just last Saturday. I was greeted in the drive through with hi welcome to Jack in the box I am sorry we are closed. No one showed up for work tonight so I am the only person in the building. I realize this was late but the store is open 24 hours. Please staff better and be better prepared when my crowd is near and we have had some drinks we are wanting Jack in the Box taco's. read more

Bad experience. Me and my boyfriend just went today for a late night meal. He got the blt double for $6 and I mean, the food was cold as a stick. Went to the window and a black guy asked us what did you ordered? Like come on did you heard me on the speaker? End up giving my bf cold fries and a cold burger and the service was slow and it wasn't even busy. But hey, the guy forgot that he had have gave him a drink so he gave us another free drink so, I guess I reward them with a one star instead of none like I was going to be in the beginning. read more

so it says you are open 24hours... IM ALREADY IN LINE IN THE DRIVE THROUGH (1:30AM) and i have been waiting in line for 10 minutes and one of the employees put a sign up within 7 minutes of me waiting in line, and when i get to the speaker all of a sudden youre closed?! at least let whoever is in line BY THE TIME YOU PUT THE SIGN UP order. MAKE IT MAKE SENSE read more

The service here was quick and the lady was very polite and sweet to me. I really enjoyed my food and I totally love the new tiny tacos hopefully they keep them because 25 for $5 is great. I would definitely recommend coming here despite any bad reviews just give them a try... find out for yourself :) read more

I just had the greatest drive-through experience with they're cool employee Flor. Thank you Flor! He patiently helped me decide to try to the new sirloin blue cheese sandwich ....... and it was delicious!!! The sauce is amazing. I always expect superior food from this Jack in the box, and the people here always deliver. They are friendly, fast, and helpful. Plus they're open 24 hours a day. How can you beat that? Thank you again Flor. I'll be back soon. read more

For ya'll that's every worked in the Food Service industry you would understand this. So I went through the drive through tonight and ordered my food, paid for it, and then drove off. I immediately pulled over to check my order I'm very tired and just want to eat & go too bed. So now I have to go back and sit through the drive through again. As soon as I pulled up the lady announces, that their Friers are being cleaned and cannot serve food. So of course, I'm thinking wtf!!! I then tell her that I did not received the 2 tacos that I just ordered. Her response was, "oh sh**"!!! Priceless...I could not be mad because I've been there before. So I asked what can I have in place for the tacos?? It took her a minute to respond. Cake I guess. Then she says, again well sh**! Just pull around and I will make it happen!! I just started laughing because she didn't hold back...lol!!! You can't be mad at a can do attitude. My hat is off to her!! Sometimes you just roll with it!!! read more

They've canceled my online orders so many times because of their mistakes. It's such a waste of time to order from them when they cancel on you. read more

A delightful experience! Jose, the manager greeted me and took my order. I don't eat meat so I always have a unique request. He was kind, prompt, and accommodating. My order was fresh, fast, and exact. So often these days people in the service industry don't take the time to properly service people! Not the case here. Well done, Jack in the Box. Additionally, the restaurant was clean and inviting. The background music was a nice compliment to the ambience and not overpowering or inappropriate. I will visit again! -M- read more

I had a lovely visit yesterday evening. My cashier actually Informed me of an amazing deal! For two tacos a small fry and medium drink would be 6.80. She informed me of their three taco combo which involves also fries and a drink and costs only 4.10. She was also extraordinarily patient with my younger brother who had a rough time verbalizing his order, and was the most genuinely cheerful person I've ever seen in the fast food industry. I'm not sure if she is the norm at Jack in the Box but I had a surprisingly great visit. The soda machine is a Coca Cola freestyle machine which I love so much! There's just so many options and it's fun to create one of a kind creations. Jack in the box is one of few locations I know that has one of these. The restaurant itself was very clean, and as people left staff would come out and wipe the table down. It wasn't very busy so I assume that helped but I was still pretty impressed. And last of all the music is nice. It's got some old favorites mixed with more popular songs so it never seems too long before something you like is on. Overall I am highly satisfied. read more

Ordered a breakfast burrito. Waited a few min, nothing after 6min of waiting I asked for a refund. The manager said "they are folding it now" 2min goes by and still nothing. I told him I needed to leave and he refunded my money. Every time we come here it is something different. We have been here maybe 3 times in 1 year. Few months apart, thinking maybe Managers have changed. Maybe employees have changed. Nope still the same. Don't waste your time. read more

I have always had good luck with this location. My order is always correct and the food is, well, Jack In The Box and not messed up in any noticeable way. The 24/7 hours and nice and the location is convenient for those living in the Riata area who are looking for a late night snack. I love J-in-the-B breakfast and nothing beats the Steak and Egg breakfast burrito after a long night of work. read more

Jack in the Box - Fast Food Near Me - Austin, Texas

This is the worst Jack in the box. I went through the drive thru and they got my order wrong and I told them before I paid they got my order wrong. They still got my order wrong after I corrected them. The lady told me she didn't take my order and if I wanted to order any additional food I could drive through the drive through again even though I was at the window where you pay and they give you the food. read more

This was at the drive thru. They forgot to give my debit card back so we just pulled around so I could go inside to grab it. The lady wasn't very nice. Told me that I should have waited. No idea why that was a reasonable response since I wasn't the one who messed up by not returning a debit card. Maybe lighten up a bit lady?? Blame yourself and your incompetence and learn from it! Geez. read more

I felt like we were bothering them to dine there. It took several minutes to be acknowledged and when we were, the cashier's face was stone cold and she just seemed very irritated. read more

I just went through drive-thru Being its Christmas night. It's very busy, When I got home I grabbed a curly fry with a 3 inch black hair entangled in the fry So...... I went back, I asked to speak with a manger, this guy name Chris had an attitude. He's NOT even the manager so I told em there was a hair in my F***ing Fry He replied "don't cuss at me" then he cussed right back at me! No sense he slammed his Hat to the ground and walked out of the kitchen ready to fight he used slurs and cussed at me, so manger finally showed up. I asked for refund and refused me, moral to the store is DONT eat at this Jack in the BOX Go somewhere else!!!!!!! read more

The food is always fresh, staff is friendly, my only request is that they listen to the modifiers a little bit more. I always get home and if I order 4 tacos and ask for extra taco sauce I either get ketchup or 2 taco sauce. If I don't want tomatoes there's always tomatoes. Ranch... never ranch in the bag etc. Other than that everything else is always great! read more

This place is perfectly fine for the quick early morning craving of chicken nuggets... I was on my way to work, wanted a sweet tea and a few nuggets to put something on my stomach. Nuggets were super hot and crunchy. Tea was fresh and tasted good. The cashier was training and the manager apologized that it took a little bit, since the cashier was training. No biggie at all.. gotta learn, right? I appreciate this place more than I've been there. It is kind of out of the way unless I'm out that direction. But, the staff is generally pretty friendly. Never had an issue with rudeness or anything like that. They've always been respectful (with the exception of 1 male manager that I don't think is there anymore). Overall. Really good for 1st thing in the morning! read more

$17 for a sandwich and some chicken tenders... How can you people be so ignorant to eat here... My god!

This particular location always seems to forget to give me the items that I have paid for. How hard is it to get peoples orders correct?? I would not recommend coming to this store at all! read more

I was asked to leave because I brought my dog in with me. I had been a life long customer but I will never patronize them again. No Wi-Fi, bad customer service. The soda machine is neat, I'll give them that. read more

first off i wish i could give this place less than 1 star. i've eaten better food at corner stores than this ****hole. The managers should feel ashamed for hiring such horrible employees and or not training them properly. i have never gone online and posted a review like this but i just had to after eating there. every employee in this place needs to be fired and replaced with people who actually care about what their serving. i ordered several junior bacon cheesburgers. THAT SHOULD NOT BE HARD TO MAKE!!! instead what i got was several cold burgers, the cheese wasn't melted at all, the bun tasted stale and old, and they were all dry because they were to lazy to put enough sauce on them. is it really that hard to prepare fresh food for your customers? i worked fast food for 3 years and i wouldn't be able to live with myself if i served people food like what i was served tonight. i regret not asking for my money back read more

Never ever ever eat this dangerously undercooked, dirty, filthy food, no matter what!!!! My husband almost died from eating here. He was in the ICU of the hospital for a few weeks. The doctors had no idea what was wrong with him until the CDC came in and found out it was food poisoning. My husband said that the ONLY thing he had to eat was jack in the box for 2 days in a row prior to falling deathly ill. He said the hamburger was strangely pink, but it never occurred to him that it would give him ECOLI and BOTULISM!!!!!! His intestines are forever affected and he has to live with the permanent damage this hell hole gave to him!!!!! botulism (bch-lzm) n. A severe, sometimes fatal food poisoning caused by ingestion of food containing botulin and characterized by nausea, vomiting, disturbed vision, muscular weakness, and fatigue. [German Botulismus, from Latin botulus, sausage.] My husband is a sweet and non confrontational person. When he told them what happened, they adamantly denied it, of course! Even though there was strong hospital evidence and he still had the receipts, they did not take the slightest bit of responsibility whatsoever!!!!! These disgusting people are careless, dirty, unapologetic, irresponsible, and deadly! If he was a child, he would've died, thanks to jack in the crack. BUYER BEWARE!!! THE LIVES OF YOUR CHILDREN AND LOVED ONES ARE IN DANGER BY EATING THIS UNSANITARY FILTHY GARBAGE!!!! DON'T TAKE THAT CHANCE! IT ISN'T WORTH IT. read more

Avoid this location if you do not like dealing rude with employees. Also avoid this location if you do not like dealing with employees who seem too incompetent to handle a basic order. I just left this location about 10 minutes ago, and the lady in the drive thru had the worst attitude, although my boyfriend was being very nice. My boyfriend: Can we please get a turkey, bacon, cheddar sandwich? Rude employee: Yea ok anything else? My boyfriend: Yes ma'am, on that sandwich can we get no bacon -- (gets cut off by employee) Rude employee: YEA OK anything else My boyfriend: ...yes and can you add pickle spears to that? Rude employee: Um excuse me?? (In the most sassy, ghetto manner) My boyfriend: Excuse me? (Confused) Rude employee: Yea I said excuse me, I couldn't understand you (sassy again) Then we just decided to leave. I understand it's Christmas morning and this employee probably has 8 kids to get back to at home, but don't take that out on your customers!! If you hate what you do and feel the need to catch an attitude with nice customers, then find another job!! Get it together! read more

How hard is it to put food in a bag? Every single time its wrong. Avoid this place at all cost.

The blonde lady, Tamara I think, was awful today. She kept giggling while we were giving our order and didn't repeat the order back, didn't ask me what sauce for my chicken, gave me the wrong size drink, and didn't give us straws for our drinks. Eesh! It's fast food though, so yeah. read more

Various bad experiences . This time I went though the drive through and I didn't get a greeting until I said hello. I received a rude response telling me to wait with no other explanation . I was literally on the drive through for 15 mnts before I even got my stuffed jalapeños . Then the so called manager "Brandi" I doubt she was a manager but said she was when I asked decides to offer her name and tell me with a very sarcastic manner that she will be waiting for me to take the survey as if telling me no one will do anything about her attitude . I really do think this location really needs some serious training . It's not the first time a get a bad experience . It's such a shame because I love jack in the box . I ended up throwing away the food I got in fear that she might have put something on it read more

This has to be the FILthiest restaurant I have ever been in in my life!!! Dirty tables, chairs, windows and floor. Behind the counter the floor was covered with food and fries as the staff walked all over it. We came for a fish sandwich and learned they don't sell them anymore. We used to go to Jack-in-the-Box and Cedar park. It was immaculate. Had we not been so hungry we would've left. We will never be back!!!!! No stars! I couldn't post this review without giving it a star. But I get it NO stars!!!! read more

Got our order wrong... in the best way. Didn't notice until we got home that they'd given us better burgers than the cheapy dollar menu ones I'd ordered. Mad props, JITB. Your ineptitude made our night! read more

It's alright. Not the best place to eat food but when you are hungry, everything will do. At the same time it was not the worst place. The dining area and the kitchen were very clean and they were able to get me my order very quickly read more

Jack in the Box - Fast Food Near Me - Austin, Texas

See all

The people at this location are consistently friendly, and our orders are always correct. No complaints, though not exceptional.