Service is just horrible. The screens have been broken for so long, and anytime you pull up to the drive thru no one answers unless you yell. And the time you have to wait for is insane. I was in the same place for 20 minutes no change whatsoever. Even with just one employee there's no reason for it to take so long, specially knowing that it's a 24/7 fast food restaurant. read more

Takes forever. My food was ordered online and supposed to be ready at a certain time- it's now 20 minutes past that time. I don't think the word "fast food" clicks. To this location. On gods day too? Lord have mercy. Y'all need Jesus. Af. read more

no one there was welcoming the screen wasn't working the Dr Pepper was watered down took forever to get our order correct they didn't wear any gloves and took forever yo take our order the fries tasted old read more

Went earlier today and it gave me serve food poisoning and my friend visited this location earlier in the year and it gave him dysentery please avoid at all costs read more

At around 9:58 pm on Dec 29, 2025, I went to the restaurant with my son and had a very unpleasant experience with the lady at the front. From the moment we arrived, she gave me a hateful look, which got worse after I spoke to her in Spanish. After about 10 minutes, she finally said "WHAT YOU WANT," so I asked for fries, onion rings, mozzarella sticks, and two drinks. She threw the cups at me, and when I went to get my drinks, there was no ice. I returned to ask for ice since the machine wasn't working, and she took seven minutes before giving it to me with a bad attitude, clearly wanting me out. When I finally got my drinks, they were tasteless, so I asked if she could replace them using the machine inside. She told me it didn't work and there was nothing she could do. When I reminded her I had paid for my drinks, she just said "oh well," and after a few minutes, mentioned I had canned drinks instead. I asked her to switch them, and she poured them into cups in the back, but by then I didn't trust her anymore. I took the food and left, telling her I would call corporate, and suddenly she tried to act nice. She's a short Hispanic woman with dark hair, wearing blue jeans, and had a very bad attitude. And yes, if you're reading this, I'm the guy with the Dominican Republic sweater. i think she was the manager there read more

As I have started before not much of a JitB person. We were doing another DIY project and after a quick trip to Lowe's we stop for a late lunch. Because if COVID-19 we went through the drive thru. The lady, Caroline was friendly and put on a new pair of gloves and was also wearing a mask. (That is what the 2 stars are for) Of course once we got home and opened up our food...it was Wrong! Don't you hate when this happens?! We did not receive a receipt when my husband paid. I ended up eating my fries and not the burger(it had tomatoes and am allergic) My husband ate his burger and said it was NOT good at all. Now I remember why I don't eat at JitB.... read more

The guy who's working drive thru was the BEST! And they PAST CHICK FIL A SPEED today! Very welcoming, extremely friendly. My son's did taste a little bit beget from the amazing customer service read more

Jack in the Box - Burgers Near Me - Cypress, Texas

I just went through the drive through and they have several signs that say they are hiring. I asked the cashier if they were hiring she stated no. I asked if y'all aren't hiring why do y'all have all of these signs stating that y'all are she stated she doesn't know and proceeded to speak to someone in Spanish. I stated oh ok y'all aren't hiring any black people she just smiled I said I got but look o don't need a job I was inquiring for someone else but their also black so I will make sure to tell them not to waste their time. Long story short I won't be back it's crazy how they have all of these hiring signs yet they don't want black people working their yet black property frequent their establishment. read more

the food is terrible at this jack in the box! I ordered via Uber eats and food was missing and the sandwiches were in the wrong wrapping!

New item CHILI CHEESE Curly Fries , looks great , I love curly fries but the final product turned out to be a VOMIT Curly Fries. JITB photo of such Fries looks great , box full of Fries , all ingredients equally mixed but the actual order consists of ONE maybe five Curly Fries and buried under the cheese and chili . Please see photos to understand , after I took the photo I went back in and returned the Fries! After I complained to the manager, she said that there is nothing wrong with the order , that they make it exactly per JITB corporate instructions. She said this too " If you don't like it don't buy it" Someone is stealing money in this process of selling food at a three times lesser size than advertised! JITB, What a horrible Customer Service you got and skills to steal from your customers by selling less food for more money ! read more

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How can i even begin to explain my recent experience. First off when i entered the lot, there was pressure washing going on taking up the WHOLE entire lot when they were just doung a small section of the lot. We had to squeeze inbetween the maintenance truck and another parked car. Next off the worker at the drive thru said that they were not open at the time, mind you every single light they could have turned on was on, then i realized that EVERY jack in the box establishment is always 24/7 including christmas and every other holiday. It was just a slow thursday night that caused them to close at 11 PM, wasnt even midnight yet. Horrible establishment. Always have orders wrong. read more

Food is decent not to bad , but the service here at night is horrible, everyone that works there at night always got a bad attitude as if you owe them something and they always claim the shake machine is "not working". read more

Took forever to take drive through order though empty store, missed an order and we had to come back. Do not recommend going here at night.. Food is okay read more

I highly recommend not visiting this location. I didn't get the persons name however, this was the worst experience I've ever had at any fast food chain. As I tried ordering I was consistently talked over, didn't listen at all to what I was trying to order, rushed and repeatedly asking the same questions (I was asking my son what he wanted regarding his order) as if I was annoying her, it got to the point where I got heated and asked her if she can hold on so I can answer her questions. All in all I didn't order anything. Instead I went to sonic and ordered food for my son. If you like to be treated disrespectful and demeaning this is the jack in the box you wanna go to. Definitely won't be going to this location. There's another one a little out of the way but it's worth it. I mean, if you dont like your job then why don't you find one you'll enjoy rather than taking it out on customers? Never again... read more

Loaded toasts aka hot pocket is really good. I had to wait like 4 minutes for a cashier. They are short staffed and kept saying hold on. They had no straws, ketchup nor napkins. Usually its not like that, yet this time they need more staff read more

Love the combo 22 lol is the best to eat fast food. Is so juicy and delicious. The bread is perfect

The food is okay... but the service is very lazy. The two female workers that was here today around 8pm seem like they don't want to be here, nor do they want to talk. They took forever with the food, too busy talking and not preparing the food. read more

My visits every time I come here are always good , either I dine in or go thru drive thru . Staff is nice and speedy. It's clean and not crowded or busy in the days I go ... perfect read more

The restaurant appearance look clean, the problem that I have with every visit is that I'm willing to wait on hit & Fresh product however we always receive pre cooked hamburger patties. The sourdough burger is an awesome product but I always receive the pre cooked product, I'm in the food business and I was the fast food restaurants could just get it right. I had a coupon that I received from my last visit and could not use it because of the coupon police! If a gust takes their time to visit your restaurant and tries to use a coupon from their last bad visit, just honor it to please the guest. Yes it was three months old from my last visit, but guess what, we want be back! read more

I have visited this Jack in the Box location several times since it opened a couple of months ago. Out of all the fast food burger franchises along Barker Cypress, this Jack in the Box is my favorite. On all my visits, the staff was friendly and the food was good. As for this afternoon's visit, I got the friendly service and good food, but today, the wait time for my order was pretty long for fast food standards. Considering that the place was empty at the time of my visit, makes it even odder. I'm sure I will return... soon. read more

Jack in the Box - Jack in the Box/9310 Barker Cypress Road - Burgers Near Me - Cypress, Texas

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Unsatisfactory! We ordered two #1 sandwiches and a small order of fries. ($14.47). There was no one in front of us in the drive through. After a somewhat longer than usual wait we received our food. They gave us no ketchup or other condiments. The meat patties were totally dried out and tasteless and the bacon was overdone. Instead of looking like a nice burger, the buns were both smushed down making the sandwich's about 1 inch tall. The fries had way too much salt rendering them inedible. Will never return to this location again. read more

they have a promo on,astro's win by 3 and the next day get a free jumbo jack with a large drink, the day after a 12-2 win the manager said " they didnt win yesterday". If your gonna have a promo at least keep up with the scores read more

This JIB has improved so much! Service was fast and they went above and beyond for this very stressed old lady.

Tishawn is the best! (Sorry if I misspelled your name) He kept the line moving and this was the fastes drive thru ever! Thank you so much Tishawn (: !!! read more

This is probably one of the better jacks I've been to recently. The drive thru moved pretty fast and my tacos were fresh. I hate when they taste like they've been sitting for awhile. These felt like just out of the grease. The breakfast jacks was also tasty. I will continue to visit this location when I need a quick bite. read more

Always fast and they have never screwed up my order. As for the food, it's what you expect from jack in the box. All the usual items.

Saturday night/Sunday morning at 1:30am and Lyndon was absolutely amazing. Super positive energy! I didn't have anyone behind me in line so we actually struck up a few conversations. Food was fast and exactly as requested. 5/5 for sure! read more